Had everything we needed and was very clean. Nice to see blinds on every window. Very comfortable and well appointed. There was plenty of room for us and our dog (with large crate). We were able to park directly outside due to it being a Saturday night stay.

The ‘terrace’ was a small balcony. Given a January stay that didn’t matter. The surrounding area is largely ugly and busy, however a short walk from Gunnersbury Park and plenty of shops.

Used the Klevio app to get in, very handy and convenient. Communication was excellent, support was superb. The property is a great space and in a great location. It had nice facilities and a nice balcony too.

The cleaners hadn’t finished when we arrived so we had to wait two hours for the property to be ready. However, this was communicated to me in advance and compensation was offered. The shower was a little temperamental. Would have been great to have had a starter kit for food: salt, pepper, oil etc.

So, I must admit I am a fussy customer, But the team were more than accommodating to each of my needs. One member of the team stood out for called Louise. I spoke mostly with her through my stay Any issues I had was fixed promptly, she was understanding and polite. I most enjoyed how stylish and easily comfortable the place is. It felt like I was right at home. The place was clean and tidy, which also came with all equipment needed to maintain the apartment.

It was a very spacious two bedroom apartment and could easily fit a family of 5 comfortably. The kitchen was well equipped with all the necessary appliances and a washing machine too. There was ample of cupboard space and everything you needed for the stay. It was a 15 min walk away from Gunnersbury tube station. A Sainsbury local under 5 minutes walk.

Communication with the property wasn't great once we were already confirmed. We needed a late check out and received a confirmation email 2 days after the request was put in and after a second follow up and phonically

Comfortable beds, lovely balcony, plenty of room!

Parking is an issue. I think it would have been helpful for a nearby car park - at Ferry Quays, Brentford - to have been suggested. The Klevio key system took a while to load on my phone so was standing outside for 5mins late at night before it worked!

It was an App we used to unlock the doors, Klevio. Easy enough to park near by and bring in our belongings. Good size, had most things we needed for our stay, would use again and recommend to others.

Needs a new ironing board or cover. All was ok other than that.

Spacious, comfortable, good location

Not the cleanest, it felt like it was surface level clean but actually needed a deep clean. Also not having access to physical keys was just annoying. There was no washing rack and too few mirrors.

Very modern and big.

Windows didn’t open very well so the apartment was very hot during the warm weather. We were provided with 2 air cons but it wasn’t enough really.

Location was great, really close to the station for transport into central and enough shops/cafes within a short walk. Flat was very spacious and modern and the beds were very comfortable. Had a great stay.

Small details were lacking such as there being no soap provided anywhere in the flat. Additionally it would be helpful if there were basics in the kitchen such as salt, pepper and oil to make cooking when staying for a short amount of time easier.

it was big, bright & comfortable. bedrooms in the basement so cool no matter how hot outside & very quiet, given it was such a busy location.

there could have been an extra lounge chair & a few more kitchen utensils, plates cutlery glasses etc. the electronic door system didn’t work for most of the time we were there & there was a carbon monoxide/smoke alarm beeping in foyer continually, even though I reported it.