The staff when we came that was on reception went above and beyond for me and my partner we arrived late in eve as we was out for my birthday 😁 and Gerald (sure I got it correct) 🫣 greeted us he was so friendly and upgraded our stay to room 501 which was exceptional absolutely amazing couldn't fault the room in the slightest we was so overwhelmed with his kindness even rang down to reception as there was no delivery for food and he arranged to bring sandwiches to the room which omg amazing spread honestly cant thank him enough he is a true gentleman and a true asset to your team at the vale Thanks again we will be returning and leaving you a tip sorry we missed you 😘

Nothing we didn't like It was absolutely everything

Room was very nice

The GRILL Restaurant was absolutely shocking. I've never been so amazed at how bad service, food etc could be. I arrived at 8.15, took around 7/8minutes to be seated as staff just walked past, their was only 5 tables full! I was then seated, ordered almost straight away, food then didn't arrive for 45 minutes. It was absolutely shocking, chicken was dry, tasted vile. This was my worst experience dining out. If I was paying with my own money I would not have paid. And to think, the total was £38! Absolutely joke. Extremely disappointed. Have eaten in the main bar and had no issues, food was pub style standard grub.

Great location for my needs and very easy to get to just off the M4 motorway

The complaint is the making of the beds! This the second occasion on the trot. The first visit we had a king sized (2 single zipped together) but only had a double quilt on top and so every time either my wife or I turned over in the night we end up with more or less no quilt. Second visit we opted for single bed which are comfy if the beds are made correctly. The single quilt was put into a double quilt cover and was all screwed up inside at the bottom also the bottom none fitted sheet was too small !! And shift over the bed every time you moved in the night ! This an issue for house keeping to sort out. This is my only complaint, it might seem trivial but it leads to an uncomfortable night.

Location was great, good value for money, food was decent, hot tub swimming pool jacuzzi and steam room makes it that much better than other hotels in the area that don't have it.

On our final morning we were asked where we would like to sit so both said in the conservatory with the great view. Only to be told they had been set up for dinner at 9am in the morning. It's hardly the biggest room so wouldn't take long to set up. If this is the case we should have been told on arrival before asking us if we had a presence of where to sit. Minor thing but was abit disappointing.

Excellent weekend break with everything you need . Stunning view with a balcony We were given a bottle of wine and water on arrival,which is a very thoughtful touch. Spa facilities with a range of treatments including use of hotels swimming pool ,sauna ,steam room and Jacuzzi. Room service was excellent (we had breakfast excellent selection and delivered on time)

We have tried the evening menu a few times and we were disappointed . If the menu and food was upgraded we would have given a 10 .

We loved everything about our stay, we were greeted on arrival by a friendly and helpful man at reception. We loved the breakfast it was very nice! And lots of options. We were seated and given tea/coffee straight away, we loved the food in the restaurant! The staff were very pleasant and friendly! The hotel was very clean and is also beautiful. Our room was very nice, a good size and also very clean. The bed was very comfortable ( apart from the pillows) the room had everything we needed ( kettle, coffee, iron and ironing board, mini toiletries, towels, TV) we used the pool and hot tub which was very nice and clean. Overall we had a very nice stay and would definitely come to stay again! Thankyou

The pillows were hard and lumpy

Beautiful venue, very clean hotel and rooms. Amazing front of house staff. Good price and breakfast. The room and the size of the bed.

The only issues we had were my wife's food from the bar grill, and a drinks order. My wife returned her food order once as it was soggy instead of crispy, they made her a replacement but she was only able to eat two items of that. Ordered two double baileys, but only received two singles, this was rectified when I returned to the bar and informed the barman of the correct measures for baileys. No other issues at all.

First time we’ve stayed there and I was amazed how lovely it was. We didn’t play golf but may well return to do so another time . Our room was incredible, seating area outside with table and chairs . Immaculate bedroom with super king bed , huge bathroom with Elemis products . We have to visit the area every couple of weeks and we won’t stay anywhere else in future

The menu was a bit limited for evening meal and I think we’ll probably eat elsewhere in future

We loved how clean the hotel was and how friendly the staff were. The room was very comfortable, the bathroom had a big bath and shower and I think we'll definitely be back soon.

If I had to be really picky then I'd say it would be that there's no coffee machine or self tea making facilities with breakfast. The staff come around with jugs of tea and coffee however on this occasion we had to ask for a hot drink with breakfast as no one came to our table.

An exceptional stay from beginning to end, Gareth and his team looked after my Dad and I so well. Aside from comfortable rooms the have a lovely restaurant with a wide ranging choice of food/ meals throughout the day. We were lucky to stay there for the Wales Rugby match and were aware that the team were staying there too - The hotel laid on an area in their reception for guests to do an informal meet and greet. The Vale also has a fantastic partnership with Hensol Castle Distillery next door and so we also had the opportunity for a tour and gin tasting with staff arranging transport for us in between. I would recommend the Vale to anyone and we will certainly be back.

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