The housekeeper who helped resolve the issues we had in the room was very nice and very quick to rectify the problems we had. Although the room was old fashioned and haven't been updated for some time, the mattresses were very comfortable to sleep on.

The reception staff could have been a bit nicer checking us in and out, they were business-like but not exactly welcoming. We were given a room without the extra bed that was requested at the time of booking, and someone who used the kettle prior to us, had boiled something with milk inside which got burnt. So when we tried to boil some water it stunk up the whole room and we had to air it out for some time.

Overall the hotel was everything that you would expect from a 4* with good attention to detail. Room was very comfortable and spotlessly clean and we had a lovely view of the lake. Breakfast was excellent - tasty with plenty of choice including the option to help yourself or table service. Good choice of coffee, tea etc. Precautions re COVID were of a high standard - loads of sanitiser everywhere in the restaurant and reception and all the staff wore masks. The staff everywhere were very welcoming, helpful, friendly and efficient - well done!!

Couldn’t fault the hotel itself but it’s location means that the traffic is very noisy especially early in the morning in the rooms which are nearest to the dual carriageway which ours was.

Excellent location not far away from the M4. Whilst all around the hotel are busy roads, amazingly the hotel is located beside a lake and one can enjoy a walk around the lake itself which makes you feel as if you are in the middle of the country! There is a terrace above the lake and is the ideal spot to wind down and enjoy a drink whilst enjoying the scenery. The bedroom was very comfortable. Dinner was delicious and the staff very pleasant and served in a well ventilated restaurant. .

Fixed shower head in the bathroom and no shower cap available as part of the amenities

Not too big so more personal. Very homely, staff were welcoming, attentive, friendly, helpful and polite. The room was big, airy and comfortable with all the facilities I required for a pleasant stay. Breakfast (full English) was delicious, plenty of choice, tasty coffee. The reception area was tastefully decorated for the Christmas period.

I didn’t dislike anything.

we have stayed in the hotel several times, staff are always polite and helpful. The hotel is clean and the leisure facilities are good when open.

The hotel is very dated and in need of a revamp. there was a long wait on the hot food coming out at breakfast time. Leisure facilities are still closed.

Front desk staff especially the gentleman on duty Christmas eve and Christmas morning went above and beyond to make us feel welcome and explained everything perfectly. Room was exceptional but a bit dated. Everything was very clean and could not have asked for anything else in the room that wasn't already there

Nothing.

The staff were exceptional, nothing was too much trouble. They are all polite and friendly, delivering excellent customer service. Gave us all the information we needed for our stay and instruction regarding services we would be using throughout our stay. The room was clean, tidy and well presented with plenty of amenities. This was the best stay ive ever had in a hotel and is excellent value for money. Will definitely be using this location in the future. Well done to all the staff, keep up the good work and excellent standards 😃😃

We wish the leisure facilities had been reopened, that would have put our rating to 10.

Room fridge, all staff were really lovely, bed amazingly comfortable & the black out curtains were the best! Coffee at breakfast was lush. We asked before arrival for wine glasses in our room which were there on arrival so very grateful for that extra touch.

A little out of date, not many plugs in rooms. The bath plug was insanely dirty. Breakfast was beautifully laid out but one toaster was a bit of a nightmare and packet pastries was a bit disappointing.

We booked the hotel really last minute due to travelling down for a family funeral, we weren’t too bothered where we stayed. However, we were so pleasantly surprised. it was so accommodating and really tailored to our needs.The room was spacious and clean, comfortable and tidy and it had everything we needed for the reason we were staying. Good location, cozy and comfy room and very close either to shops and takeaways or to the coast. The staff was very friendly too. My family and I would definitely come back.

Very clean we have stayed here many of times can't fault the hotel good service and lovely clean rooms . Only let down prices have gone up loads . Shame I wouldn't pay it again .

The prices for my stay were triple than I've paid to stay here 4 times and I've never paid over £100. But I paid £154.00 for 1 night if the prices stay like this I won't be returning.