Awesome location, clean and quiet. Very nice staff.

The central air conditioning did not allow us to control the temperature. However, it remained on even when we were out, so the room was very comfortable when we got back from the heat outside.

Location. Clean & comfortable bed

Very crowded during check-in & check-out. No concierge & limited knowledge of extra help by front staff

I had a very pleasant stay at Shilla Stay Haeundae. The hotel is conveniently located, making it easy to get to many popular tourist attractions. Haeundae Beach is just a short walk away, which was a big plus. The rooms are spacious, clean, and beautifully designed with a modern touch. All the amenities were well-prepared, making my stay both comfortable and enjoyable. What stood out the most was the professionalism and courtesy of the staff. I’d especially like to mention Harper at the front desk, who was incredibly polite, helpful, and made me feel very welcome. Their support truly enhanced my experience at the hotel. I would definitely return and would highly recommend this hotel to friends and family.

clean and staff were very accommodating near the beach and the market

No option to have air conditioning only heater so we had no choice but open the windows because it was sooo hot even if they gave us an electric fan. hence we can hear the traffic of cars outside, a price to get a little cold air which cannot compete with the heater which we thought we already turned off but we were still getting centralized heating.

One of the best location in Haeundae Beach, close to everything, just couple of minutes walk from subway station, 1 min to the beach, plenty of cafes and restaurants around. The room is decent size, decent bed, decent bathroom. I would say it was perfectly clean (for such a branded hotel), but it certainly was above ok. 100% recommended to anyone if you plan to stay in the area.

I personally don't like stone-ish floors: they are not cozy, hard to clean and keep clean. However, this is my very personal preference, this is definitely not a bad thing!

Nice location, we opted for sea view room so we had nice view of the beach outside our room.

The room thermostat was fixed. Our stay was in winter, and the room temp was hot and stuffy. It also had large windows facing the sea and it had full blast of the afternoon sun. When we arrived at night, the temp in the room was 29°C. We tried to adjust tje AC temp but it was fixed. When we called the front desk abt it, all they told us was to open the windows to let the cooler air in. But with the windows open, it was very noisy. So we had to bear with the noise for a bit to get the room temp to a more comfortable level before we close it again. Otherwise it was quite diff to sleep with the noise.

Best decision to stay at Shilla Stay whilst in Busan. After a long day travelling to Busan, it was great to be greeted warmly by the staff and check in process was very efficient. Our rooms were very clean and spacious. The beds were so comfortable and we loved the bathroom as it was quite big and had all the amenities we needed. Location of the hotel made it so easy for us to explore Haeundae as it was walking distance to the beach and halal restaurants and to the local night market which was great!

Nothing

Clean, comfortable rooms, kind and professional staff, very good breakfast! What more could you want? We had a beach view room on the 10th floor which was great and as I'd made a request through the booking.com app we were able to check in slightly early.

There was nothing we didn't like... But I do wonder why many hotel rooms can't manage to put a plug or usb socket on both sides of the bed? And also why only one side gets a reading lamp? Surely it wouldn't be so hard to install these on both sides of the bed?

Its ideally situated at the other end of Haeundae Beach which is less touristy

Check-in process using a queue registration system and was served by a trainee unsupervised by her senior. So i didnt get to know a lot of the property and the service delivery was very scripted and text book without any warm welcome even though your a grand suite guest. Maybe we are not Korean? As majority of the guest are locals. Most of the review mentioned staff are well-verse in English but the irony. Probably could work on it a little more

Room was spacious. Hotel's location is pretty good as it's near the main street shopping/ eating, markets and train station. We've booked the Korean style room and it was perfect for a family of 4 (2 teenage kids). However there is one thing to note that the korean style bedding for the 2 kids are floor type sleeping. Room was very clean as well.

We were not used to the Korean style sleeping arrangement for the 2 kids. The kids had to sleep on hard wooden floors on a thing duvet type of mattress. When we asked for a mattress the hotel said that they don't have any spare mattresses for us. That was the only small downside to an otherwise great stay.