It met my needs for food..

Fiirst couple of days, housekeeping staff did an excellent job of turning the room. Replacing towels, emptying trash receptacles, setting up the beds… i always left tip on the pillow for the housekeeper. I really appreciated them.. Unfortunately one day after returning from a business meeting, i entered my room to find it wasn’t serviced, went to another meeting returned and it still wasnt serviced. For two days i had to go to the front desk to ask for towels so i could shower.. I did speak to the front desk about this. He was very pleasant, professional and apologized on behalf of Best Western.. I calmly spoke about my experince, so I truly appreciated his reply and professionalism..

Friendly staff and clean facilities. The bed was comfortable, and the tv was nice and big. Large bathroom, nice towels, and toiletries. Breakfast was ok. Eggs, sausage , biscuits, sausage, cereal, pancakes, toast...juice, coffee. Mexican restaurant across the street was yummy.

Vending machines didn't work.

It was very convenient. We were traveling from South Bend to Cincinnati. It was about an hour or so out if South Bend and right off 31. Perfect place to stop since we left South Bend so late.

Parking was limited when we arrived but we arrived ver early in the morning, close to 2am. I think there were many travelers who were at the Ohio State/Notre Dame game like us that night.

The room was so nice. I could step out on balcony over the pool from the living room area. It had a full kitchen. The bathroom shower was beautiful with a Jacuzzi bathtub next to it. I could go on and on.

There wasn’t anything to not like the place was amazing

Very nice welcome from Justin who provided food delivery options and general tips to make our stay pleasant. Clean facilities and someone always working to spruce things up. Very nice “Kelly” room. Comfortable bed provided a good nights sleep.

Nothing

Love how clean this hotel is! Super friendly staff and great housekeeping. Truly this is a first, not one thing wrong here. They need to do training videos or something for other hotels like Hilton because this hotel is spot on perfection.

I wish they had a street light, it was a little hard to find.

The staff was excellent, breakfast good, and the rooms were clean and tidy. The pool facilities were nice too, and I'd like to give a shoutout to the pizza place around the corner, which was an excellent suggestion by the receptionist.

it was one of the better hotels we have stayed in. It was clean and well maintained. breakfast was good. really cant think of any negatives in regard to the hotel.

I cant think of anything.

Staff was awesome. Breakfast was very nice, and the lady that did breakfast was very friendly and accommodating.

Bathroom could of been cleaner. But other then that everything was fine.

More reliable refrigerator. Had to use house refrigerator to keep medication at right temperature. This was greatly appreciated.