Liked the grounds absolutely beautiful. The staff were friendly . Had a beautiful sleep

The way breakfast is served is not to our liking. You have a time you choose which is good . When you get to the dining hall it is self service. There was hardly any hot food left . One toaster which takes two turns to brown . One coffee jug and one jug of hot water for everyone there If you pick a time then you should have full choice of what's available . The servers should be in hall checking what people need and not having to ask and wait for more produce . Second night we stayed I rang and asked for vegetarian sausages so they were provided

The Stunning historic building is a real treat to be in, and the very tiredness of the the place was very comforting. The staff were both friendly and efficient.

Breakfast was uninspiring and the breakfast room is a very long walk from the main areas. For those that have a mobility problem there is no lift so any room that not on the ground floor is a real trek to get to. Room 305, apparently a feature room, was found to be expensive for its facilities. No fridge, the bedside lights had no bedside switching( only by entrance door). Only two small bottles of water supplied in the room and were not refreshed for our second night, and there was no evidence that the room had been visited, as it should have been. The evening meal was appalling, albeit it was an event dinner but a roast chicken dinner is not hard to cook.

The location was nice and quiet but enough to look around for just a one night stay. Staff were friendly and helpful. Rooms were spacious.

No lift, we were on the top floor. Not able to have the expierence of the resturant berties. The lighting in the room was rather low. The bathroom was not a separate room. The sink plus shower and bath were part of the room. There was a step up, which you could easily trip up when going to the loo, which was separate, however you could not put just the toilet light on, you had to put the light on for the bath/shower area. Which was not great for getting up in the night. You wake your partner with all the light.

The location, staff, peacocks, great choice of breakfast and cooked great too!

The kids choice of food for the evening meal was poor as their was 2 option not available. One being chicken strips, they did off a smaller adults portion so we went for chicken satay (for a 3 year old, as that seemed the safest choice) . They failed to tell us it was more like a loaded kebab with peppers and onion and marinated in spice. That was inedible, so was the kids soup, as it was super salty and over peppered. My daughter age 5 order the cheesy garlic bread, swimming in oil and the beef burger. The bun was burnt, literally black on the top and edges the burger was dry and the chips were way over fried! To be honest I just felt sorry for them as after a long day sight seeing they were starving. The evening chief was clearly not the same breakfast chief as breakfast was amazing!

My friend & I visited recently for a much needed, overnight spa break. The grounds of the hotel are absolutely stunning, with many free roaming peacocks & hens. We received a lovely warm welcome at reception upon checking in. Our standatd twin room was clean, cosy & comfortable with everything we needed. The spa & treatment we received was so relaxing & the therapists, lovely & very accommodating. The food was good, although we didn't eat a lot as neither of us are big eaters! The location is perfect for exploring the surrounding area.

The only point I would make, is that the hot tub we used wasn't really hot enough.....

The hotel is in a beautiful location and the grounds (including the remnants of the original castle) are splendid. We enjoyed the views and autumn colours as we explored them before breakfast. The hotel building itself is an interesting quirky hotch pitch with a grand staircase, several paneled 'state rooms' and many long corridors. Our room was large with a king sized bed and super views of the grounds. The food in the restaurant was good and the staff were all delightful.

The splendid room and bathroom had impressive 14 foot ceilings and were quite cool when we arrived. We switched on the electric radiator in the bedroom which took the chill off by bedtime. The outside temperature was relatively warm for November (about 16 Celsius). The towel rail in the bathroom warmed the towels but not the room. But the hotel is huge and I expect smaller rooms with lower ceilings are used in colder weather!

I recently stayed at Ruthin Castle Hotel & Spa, and overall, it was a memorable experience. The staff truly stood out—they were incredibly warm, attentive, and made me feel welcome from the moment I arrived. Whether it was at the reception, restaurant, or spa, everyone went above and beyond to ensure my stay was comfortable The unique ambience and the exceptional service made my stay enjoyable. With a few improvements, Ruthin Castle could easily reach its full potential.

However, while the staff was outstanding, the bedroom could use a bit of TLC. The room had charm and character, but some areas felt a bit tired and in need of an update. A little more attention to detail in the decor and amenities would definitely enhance the experience.

This was a return visit to Ruthin because we both enjoyed our stay at the castle. We returned to visit some of the local attractions that were closed on our first visit. We loved staying at the castle and the spa. We booked in for two sessions and had a fantastic time. The hotel is steeped in history. The grounds are beautiful and are blessed with a muster of peacock's that have free roam of the grounds. We notice this time there are sandwich style boards scattered around the grounds highlighting interesting parts of the castle and grounds. Every member of staff that I spoke to were friendly and happy to answer any questions. The member of staff who manages the Bazaar Spa was friendly and remembered us from last time which was friendly. We did have a strange thing happen to us we'd always taken the same route to the spa which involved a staircase and several changes of direction. We went to take the same route back to our room, which was directly over the Spa, we took the 'back stairs' route back went through the usual door but came out virtually opposite our room. I'd love to find the answer out to what had happened. I must add the Castle is haunted by Lady Grey, whose grave is in the castle grounds. Although at the present time it's closed off because of a collapsed wall. Our only complaints are that I walk with crutches and we ended up in the room furthest away from reception. We asked to be moved, but we were told there were no other deluxe rooms available on our arrival day or the following day. After that, it seemed pointless to move rooms then. We were offered a down grade, which we wouldn't take. The second point may seem pointless to most, but it's important to me. There was no rubber bathmat available. I asked upon arrival, and the person on reception said it would be available that evening. I ended up asking twice more. I ended up using a towel to prevent me slipping

The room problem, as stated above. The problem with no rubber bathmat available. I never had a problem before.

The castle is really lovely. The grounds are gorgeous and there are peacocks and squirrels everywhere. We had a woodland spa experience which came with a cream tea. The scones were amazing! And the private hot tub was lovely. We also ate at Tafan y Draig and it was really nice there. The most notable thing about the stay was the staff, all of the staff there were absolutely amazing!!

Our room was clean and lovely but it did have a smell of damp about it which I think they need to sort out. It was the wettest day of the year when we visited which might have impacted it. There was also a leak in the tafan so I think the hotel light need some repairs in that area. The smell wasn’t strong though and didn’t ruin our stay, but other might not feel that way.

Have visited & stayed on three occasions brought family back on the last occasion for them to enjoy

This time room heating was not working so a very cold night could not enjoy the comfort of the room although the staff gave us a portable heater it was still very cold . Evening meal was all aka cart was told by the staff I had told my sister that the food fish and hamburgers were exceptional good ,but told only the al a cart menu was available did not enjoy meet bland and of leaving the restaurant we noticed other dinners eating roast dinners apparently the was two menus we were only given the one choice