Obviously the views over looking the river and train station was fantastic.

The breakfast. No where did it say it was continental breakfast. Our booking showed breakfast inc then to pay an extra £10.99 for a quite frankly rubbish cooked breakfast is disgraceful. We were very disappointed with the breakfast. 1 item each no black pudding. This is such a massive shame. I really wouldn't have minded paying if it was decent. Shame.

We absolutely Love this hotel and it's location on the riverside is fabulous. The addition of balconies overlooking the river was genius. The staff are fantastic, especially Sophie, Gemma and Lisa - they couldn't do enough for us and nothing was too much trouble. They're all excellent assets to this hotel. We stayed for dinner on 3 nights and the food was good. I especially enjoyed the fishcake, but was disappointed there was only one. Lamb, beef brisket and scampi were also lovely. I would highly recommend this hotel and if you're water lovers, the sound of the river is wonderful.

Parking isn't the best, but I don't see how that can be improved. We absolutely Hate the stairs, both having mobility issues, but it's our choice to take a room with a balcony over the river - there are downstairs rooms on the canal side of the hotel. I was disappointed that there were no hot options for breakfast now, but the buffet was good and I can totally appreciate why they only offer this now with the cost of everything going sky high. All in all I would still recommend and will definitely be returning again and again.

After reading previous reviews we were apprehensive...and left thinking if people had visited the same place as us? From arrival the lady in reception was pleasant and helpful, explaining everything. All the staff were lovely ROOM The room was clean, warm and the view from our balcony was wonderful, enhanced our visit. We liked the idea of leaving our keys when going out, took away the stress of carrying them around. FOOD We had dinner in the restaurant, it was served in good time, very tasty and value for money (no more expensive than places in town) BREAKFAST INCLUDED IS CONTINENTAL however enough food to choose from, coissants, pan au chocolat, toast, cereal, fruit, yoghurts, cheeses and meats. Cooked breakfast is extra cost, larger available in town for same price but its a choice. The bar area is cosy and staff are very friendly and efficient. Please do not be influenced by previous reviews as they are unfair, picky and some downright rude. Im so glad we got to make our own minds up. AREA Beautiful location. Walking across the Chain Bridge was a lovely experience crossing over the rapids, watching canoeists fighting against current was entertaining. The whole area is astounding, if you love walking you will be in heaven here. We shall be returning in the future.

Only downside was parking, small car park and reserve parking is high above the hotel with metal steps which are very tricky with luggage, but not hotels fault, only so much they can do given beautiful location.

The breakfasts, lunches and evening meals were very good with plenty of selection and all of good quality. The hotel location is fantastic. The river Dee, with its large rapids, flows past the front of it and is viewable from all the front facing rooms. The walk alongside the 'Shopshire canal', which is just behind the hotel, is both peacefull and lovely. Our room, having a balcony that overlooked the river and with the morning sunrise was just great. The staff were very friendly and, also importantly, keen to help whenever required.

No complaints at all but perhaps Latte coffee for breakfast would have been nice, since it was available during the day.

Located between the canal and the river which was in spate during our stay so very interesting. Walked along the canal into town for evening meal and in the opposite direction to the horseshoe falls. Haven't stayed in the hotel before but knew a restaurant in town. However the dining room looked amazing and looked over the river so would be a choice on another visit. Room was fresh and clean and had a balcony. Lovely bath to start the day -plenty of hot water and bubbles. Breakfast in a different dining room but still by the river. Full continental breakfast included cereals, pastries, fresh fruit, yogurts, crumpets, toast, welsh cakes ...... served with tea or cafetiere coffee.

All was good.

The staff were excellent - professional and friendly. They do need to know more about buses and access to the hotel; and consider best way to access for older clients and those accessing from public transport. The staff I asked were new to their jobs and very good, but not knowledgeable on how to access. If the stairs behind the hotel are to be used, they need to cleaned of moss and the handrails and steps checked that not slippery. If using the footbridge, the access from the station needs attention - no good for roller luggage!!

The menu and food. Not enough vegetables in any dish - very stodgy and fat heavy. No Welsh dishes offered the week I was there. This was true for all the restaurants I visited in Llangollen. The breakfast is unimaginative and the same each day. No truly healthy options except the fresh fruit. Nearly all foods had sugar content; and the cheese were slices from bricks with no taste.

THE BREAKFAST WAS CONTINENTAL, ALTHOUGH WE PREFER A PROPER ENGLISH BREAKFAST OPTION, WE DID ENJOY WHAT WAS PROVIDED,

Staff attitude when we went to order a meal before the 6 pm deadline on a Sunday, we had to wait for the staff member to attend the serving counter. A lady came and stood behind me to order a meal. The staff member arrived back, obviously having put her makeup on. She asked if I minded if she served the lady first, not a problem. She ordered her food. I was then asked what I wanted. The answer was to order food, she said we are closed for food, turned around, and walked into the kitchen. An expensive taxi ride into the town for us for a meal and no one at the reception desk to appeal to . Note that most of the other staff seemed fine

I’d seen a few negative reviews before staying here, and while some points (like cobwebs) are true, the property’s riverside location makes that hard to avoid without someone constantly cleaning. The bedroom was clean, comfortable, and although not ultra-modern, it was perfectly fine. Our balcony overlooking the river was especially peaceful. Staff were lovely the receptionist was polite and welcoming, and the bar staff equally friendly. Like others mentioned, a few things weren’t immediately available (ice on a hot day), but the barman explained the machine was slow, and he still made sure we had some to take to our room with our drinks. Parking can be tight in the first car park, so if you’re not a confident driver, I’d recommend using the larger secondary car park just up the road. Breakfast was continental but generous, with a good range of choices. Overall, it was a pleasant and relaxing stay.

The main building is full of character and history. The dining room has been added in a tasteful way, emphasising the view overlooking the river and light. We were there in brilliant weather, so were able to sit out side for tea, drinks etc, which was delightful. However, had the weather been unfriendly, there is no where inside to sit apart from one table in the bar area.

The bathroom was the let down; The toilet and basin were functional, but the toilet roll holder had fallen off the wall. The shower, electric, was functional, but the drain cover flipped up and off as you got in and out of the shower - not the end of the world, but both things that could be easily remedied, enhancing the overall impression. The dining in the evening is not chef run, but pizza and things with chips kind of food, which is desperately disappointing for a hotel of this price, (and calibre in every other way) The breakfast was nice, but again no cooking, not even boiled eggs. No indoor area to enjoy drinks if the weather is poor.

The hotel is at a beautiful location! Just a dream. The staff is lovely! Especially the young lady from the reception (84 y.o. and only works in the weekends but she's there for over 40 years) The rooms are simple but clean. The whole down area is just beautiful, all the different lounges are just perfect. The bar lady is super sweet. Dinner is amazing! Breakfast is simpel but good enough. Do know the hotel is in the Woods so the wifi helps alot. It being right next to the River is just beautiful!

Not a problem for me, but do know you need to take stairs up.