- Location; - Interior of the hotel and the room; - Breakfast; - Room service.

- Check-in experience It was too long. The staff did not take into account our prior requests. The first room did not match the pictures (the windows were small and could not be reached, the room was dark). So, we had to change it. The lady in red was unprofessional (we will send a separate message to the hotel management regarding this). The overall process took us 1 hour, which is not acceptable. No information about the hotel was provided (e.g., breakfast time, location etc). - Cleaning The room was not cleaned till 3:30 pm until we specifically asked for that. - SPA Not all the saunas worked during our stay.

Excellent choices.

The menu choices were limited and quantity and quality were variable. For example: the fish stew the 1st time we ordered was outstanding, the second time is was good but the broth was not as good, the third time we ordered broth was okay had two shrimp and NO FISH whatsoever. Ordered a third time requesting that they remember to put fish in the fish stew, it came with a little bit of fish, two shrimp and the broth was okay. Ordered the risotto twice, again first time it was delicious hearty meal, second time taste was still excellent but the portion was so small we had to order more food. Consistency is important.

This hotel is the textbook definition of what a five-star experience should be. It doesn’t just check the boxes, it rewrites the exam. The building itself is stunning, a former 18th-century palace that was heavily damaged in the 1945 bombing of Dresden and perfectly restored. The latest renovation, completed in 2023, is nothing short of magnificent, an architectural gem for both history and modern luxury. The staff? A flawless combination of German efficiency and genuine attentiveness. No hollow smiles, no fussing, just calm, competent people who actually do things. Refreshing, isn’t it? I traveled with my family and we booked two rooms: a Palais Room for my wife and me, and a Grand Palais Room (larger, as the name suggests) for the kids. Both rooms featured separate showers and bathtubs, gorgeous hardwood parquet flooring, and top-tier linens, towels, and toiletries. Not a chipped tile or sad pillow in sight. Pro tip: don’t miss the bar downstairs. The cakes are borderline criminal in their deliciousness. I still think about them…. I’d love to offer constructive criticism, I really would, but the truth is, I can’t think of a single thing I’d change. It’s that good. Well… one thing. Leaving is hard. Brutally hard. You’ve been warned.

nothing

The location is excellent. It is clean and stylish.

For a five star hotel, the staff is underperforming. Staff knocked at our door mistakenly to carry out a request for another room. Room service breakfast arrived with no explanation that hot items were in a keep-warm compartment under the tablecloth. (Of course, staff should have taken these out and set them on the tablecloth.) The error was discovered only after I called and asked for a replacement, which staff misinterpreted as a request for an additional(second) plate of eggs. Upon checkout, I requested that the final invoice be emailed to me. It was not. I needed to call some days later to secure that. Part of the problem seems to be that many staff spoke little or no English, something I seldom encounter in true 5 star hotels.

Majority of the old town buildings are in really easy walking distance. Nothing seemed too stressful. You soon get to know the locations. The Hop On/Off bus tour for €20 is a useful tool. Going around the old Russian blocks of flats and the DDR HQ were the Stasi were in operation all those years ago. The staff were emphatically helpful. Inside the hotel and outside too. The bars and restaurants in the hotel were exceptional. One always got a table; even after a few moments wait.

Rain on the Friday.

This property is the most beautiful hotel I’ve been in. Location is fantastic. The entire hotel is stunning. We actually got a refund/credit of $100, as price dropped. Highly recommend!

We only had one problem and it was annoying. It was a warm week and our hotel room wouldn’t cool down. We reported it to the front desk and asked for a fan but no one responded. The next day we were gone and by the time we got back nothing had been done and it was our last day. We reported it again upon checkout. So as beautiful as it was we didn’t sleep well either night.

The Kempinski Dresden isn’t just a hotel; it’s an experience in opulence and elegance. From the grand, historic architecture to the meticulously decorated rooms, every corner exudes luxury. The service is impeccable, making you feel like royalty. However, it’s the sheer extravagance that borders on the grotesque, with an over-the-top display of wealth that might feel excessive to some. If you’re looking for an indulgent stay, Kempinski Dresden delivers, but be prepared for a level of grandeur that is almost surreal.

We have to leave

This Hotel is something you should not miss! In the heart of Dresden, next to all the sightseeings. Top service, top style, top bathroom, top matress, the best Hotel! The place where we had the breakfast was amazing.

The presentation of the buffet could have been better, although the variety and the quality were top!

Nice breakfast, but some dishes were not fresh. Better to order from menu then to eat from bufet. Nice rooms. Beautiful place.You can only walk to all museums, Terasse etc tec

Location the hotel is beautiful rooms are fantastic Restaurant was good excpet for one staff member

One staff member in̈ the palis restaraunt threated us total different because we could not speak German but once she found out that i could speak German she treated us totatly different