Room was large enough and we asked for extra pillows, which were delivered promptly. We greatly enjoyed the steam room and the jacuzzi also the good size swimming pool. There was a large television although Netflix wasn’t free to use, which we thought strange. We requested a fridge in the room which we were given. The royal Surrey hospital was only a 15 minute walk, which was the main purpose for our visit. Also we enjoyed a pleasant walk in the Surrey park the first evening,altogether a good trip and would not hesitate to recommend this Holiday Inn.

Free Netflix would be better although everything else was very good

Nice clean room, and lovely comfy bed, Restaurant was excellent, great food and really good service spa area was good, friendly helpful staff, all nice and clean. Pool area was good, used pool, sauna, steam and jakuzzi, all very good - though I was confused about the natural light club, is that just an outside thing?

Minor point, but the botton two rows of grouting around the bath were a bit grubby, and under the rim of the loo was a little grey - only visible when laying in the bath. A surprise to be charged for the car park - £9 from arrival - around 6pm to checkout at 11.30am - have stayed before and it was free - bit cheeky I think, as no alternative parking available nearby - so basically paying more to stay I left a coat in the wardrobe accidently, it was found eventually (24 hrs later) but hadnt been logged in lost property so caused a little bit of worry for me, though was sorted so all OK in the end

We liked the room, it was very clean and comfortable, very nice shower with a safety grab rail. The bed was very good and the choices for breakfast were similar to what we would expect on a cruise liner. After we booked out, we stayed for lunch and invited 2 family members, who lived nearby, to join us. The food and waiter service were excellent.

The only place to park the car and unload luggage was double yellow lined (outside of reception). Being elderly, I had no option but to park there unload, leaving my wife with the luggage whilst I parked the car. Guests would benefit from unloading / loading bays near the entrance. We had trouble paying for the parking - we tried 3 times at the meter outside reception and each time the card was rejected. I went to reception and was advised to scan the QR code, which I did and even with the help of the receptionist, it didn't work on my iPhone. We even logged onto the guest wifi which made no difference. We went outside again, tried once more, and this time the card was accepted. We would suggest that a shelter be provided for people using the meter.

The warm welcome and the thoughtfulness of all members of staff that I was attended by and had a meal problem dealt with without any fuss. My room was really nice with a lovely view. I had a really good night's sleep , and also alarm cords in both bedroom and bathroom.

The fact that the shower was over the bath and as someone with a disability a shower in a cubicle would have been better. With the result I had difficulty in washing. Going for breakfast and being advised that my room number was not on list, when it should have been as it was included in my booking.

Spacious parking, easy to use parking pay machine. Beautiful reception with a fireplace and spacious area for seating, welcomed by lovely staff, place looked very luxurious. Our room was lovely, quiet, clean, fantastic shower, our beds were very comfortable, excellent housekeeping quality and room service. The cleaning staff are quiet and respectful. The meals were exceptional, high quality and served with respect and a friendly manner. The heated pool was wonderful. The whole place has a lovely relaxing atmosphere. Every staff member went out their way to be helpful, friendly and pleasant. I will most definitely use this Holiday Inn again!

Having to leave!

All staff professional & friendly - alert & on task at all times. Large, bright room. Large TV. Very clean. Immediately able to access coffee and snack in bright, clean, modern surroundings near reception. Breakfast choices - excellent and very good service. Able to provide small, forgotten pieces quickly. Close to the Royal County Hospital to visit a friend having unexpected, emergency operation. Access to taxis. Could reach GFWatts Gallery by taxi for quick visit.

The room was modern, perhaps the bath/shower in the modern bathroom, were a little old.

We loved our stay here! Peaceful location, clean modern calm vibes. All the people were friendly and helpful (especially with ensuring we had rooms next door to each other) and so nice the children get a little goody bag too. The pool/spa area was relaxing and clean. Bedrooms comfy, choice of hard/soft pillows in room. Restaurant-really good dinner choice on the menu, variety for everyone and nicely cooked. Breakfast nicely cooked, good choice and kids love the pancake machine. 24 hr tesco opposite. Great location for Guildford, short 5 min drive to centre.

Nothing everything was great. (Note the booking email said pool shuts 2100 but Reception said 2000)

Having only used the hotel as a bed for the night and didn't use any of the facilities available. We dropped off our bags earlier in the morning and didn't return till 10.00pm. We were greeted by a friendly receptionist who checked in and directed us to our room. The room was spacious with everything we needed. The bed was large and comfortable, the shower was very good. We had an excellent night's sleep. Once again greeted by friendly and smart staff at our check out. All in all an excellent experience and we would stay again.

We had inter-connecting rooms for a family of 5. Rooms are abit run down but clean. Beds are comfortable. Staff at the reception and restaurant are pleasant and helpful. Good buffet breakfast. Location is good as we visited our girl who is studying at the nearby university. Overall, we enjoyed our stay at Holiday Inn Guildford which is well within our expectation as a hotel group. Service and food is consistent across the hotel group. One interesting thing is we could not book the rooms on IHG website but managed to book the rooms with a third-party online service provider. As a result, we could not earn any points with our stay under our membership of IHG group.

The rooms are abit run down which seems to be lack of regular maintenance.

The staff were absolutely amazing we stayed with our four children and they couldn’t do enough to make our stay enjoyable. We only stayed for one night as a stop off from France and this location is a perfect spot not in a busy city centre and 2 hrs away from port of Dover. The food was excellent, the room was perfect I wanted to stay longer which is usually rare for me who likes her home comforts.

There is nothing I can say I didn’t like although my sat nav took us a wrong route to get there but that is no fault of the hotel.