Friendly and helpful staff. Just managed to get there in time before the kitchens closed so had lovely fish and chips! (Was very hungry after playing cricket all day and cycling 20 miles!). Comfy bed in spacious room. Decent (not brilliant, but OK) breakfast, reasonably priced. Could leave my pannier there after I'd checked out so I could explore the North Downs on my cycle. Surprisingly stylish decor and furnishings.

It's right by a busy main road. I could still hear the road (not tooo loud) from my bedroom, even though it was at the back. It has a small garden area, but is otherwise almost completely surrounded by a tarmac car park. I know cars rule the roost these days, but it does make it a bit soulless. Oh, and they should publish kitchen closing times, so you don't turn up at 8.20pm and risk being refused dinner (I think they took pity on me though, thankfully!)

The hotel was great, clean and fresh. Staff were friendly and no issues really.

Getting to the hotel was an issue from the M25 due to road works. Also getting back on to the M25 the next morning took along time.

We were looking for a hotel as a base to explore the region — one with authentic architecture and atmosphere. I was surprised the rating was low despite the facilities, and I must say we were all pleasantly surprised. The rooms are well decorated, and the bar and restaurant areas are very comfortable and inviting. All in all, a great family stay for a large family.

Breakfast is served from 6:30 to 9:30, but most buffet items start running out around 8:00 — which is fine if you enjoy a nicely (but at times very slowly) served breakfast, but not ideal if you prefer fruits and/or pastries. We had booked two rooms for four people each that weren’t ready upon arrival (hard when you have tired children), but the reception team helped resolve the issue quickly.

Beautiful open and spacious lounges and bar area..(newly renovated). Quirky pillared restaurant, nooks and crannies make it interesting. My newly renovated room was spacious, very comfortable bed, lovely ensuite, big wardrobe and dressing table, and fan provided as no aircon. Lovely outside gardens, including patio with several tables and comfy chairs with cushions. Easy free parking.

No aircon in bedrooms. My room was very hot and windows had a device preventing them from being opened beyond 3 inches. There was a fan provided which helped. I would have appreciated a grab bar in the walk-in shower. Lighting in bathroom was rather dim with no central light only over basin. It made a nice ambiance but for older folk (like me!) I need a decent light for safety in a bathroom.

Friendly accommodating staff. I didn't check the 2 rooms were near each other prior to the visit, however when we arrived and found that the rooms were nowhere near each other, the receptionist, looked and swapped rooms so we were 2 doors away (I have an 18yr old that is Autistic so needed to be in their own room near to me and my partner), the rooms were clean and spacious. Breakfast was served promptly and adaptations were made without fuss. It is nearby to Thorpe Park, Chessington World of Adventures and Legoland Windsor. It was easy to find and there is a petrol station next door which is handy. The building is set in a beautiful place with a fantastic outdoor area x

Beautiful hotel with great food, but uncomfortably hot in summer This is a wonderful hotel with a brand-new renovation — everything feels fresh and modern. The restaurant is excellent, and the staff were truly lovely and welcoming. However, we stayed during a very hot day, and unfortunately, there was no air conditioning in the room. Even worse, the corridor outside the elevator felt like a sauna, and sleeping was extremely difficult, even with the windows fully open. There wasn’t even a fan in the room. It’s surprising to see such a significant investment in a gorgeous renovation without adding air conditioning — I believe this was a mistake. That said, if you’re staying during cooler weather, I’m sure you’ll have a fantastic experience. The hotel really does have a lot of potential.

Good location, comfortable beds and staff who in excel in putting guests first ! We stayed twice - on the first occasion there was a minor problem with our room. When we informed staff they responded promptly and for our secondd stay went well beyond the norm in ensuring a very comfortable experience. The 'English breakfast' is excellent - almost more than we could eat ! The newly refurbished rooms show real design flair.

Very little - like many slightly older hotels in Britain the increasingly frequent heat waves underline the need for air conditioning (although in the case of Thatcher's, fans in the rooms go a long way towards answering the problem).

Friendly staff, good food, nice garden, comfortable bedroom and spacious attractive bar / lunge area. Good evening meal and breakfast

We came back at the end of the day to find our room was not made up. We were told there was a new policy that they only cleaned the room if the "Clean my room tag" was on the outside door handle. We have stayed in numerous hotels and often hang the room tag on the door as we go out early to give the cleaners an earlier start. If we don't, then the room gets cleaned anyway The hotel did not make this clear. We got back at 6.00 and the receptionist gave us new towels on request but the cleaners had left. Not a big deal but irritating as this is first time we have come across this policy. If this is a new unusual policy at this hotel they should have a notice in the bedroom. Not rely on a busy receptionist just handing us a door tag.

Everything. Lovely, smart hotel in a beautiful setting. perfectly clean and comfortable with all mod cons. The rooms were modern and looked recently refurbished. Particularly liked the bathroom - the water pressure was excellent and I filled a bath in a few minutes. Lovely bar area and beer garden. We were blessed with good weather and able to sit in the sunshine in the garden until 8pm when we came inside to eat at the hotel restaurant. Food in the restaurant was also very good and tasty. Not an extensive menu but all items ordered were good quality and well cooked. We would love to return to this lovely hotel.

Nothing.

Ideal location for visiting RHS Wisley Gardens and National Trust properties. Room was spacious and clean. Staff were friendly and helpful. Breakfast on first morning (Friday) was served quickly.

The ceiling of the shower cubicle needs a thorough clean and repainting. The room (518) was together with 520 above a ground floor air conditioning unit that could be heard switching on and off at regular intervals. Whilst it did not interfere with our sleep, it could if you were a light sleeper. Breakfast on the second morning was chaotic and service was slow due to a large wedding party staying. More staff were needed to cope with the demand.