The hotel was great, clean and fresh. Staff were friendly and no issues really.

Getting to the hotel was an issue from the M25 due to road works. Also getting back on to the M25 the next morning took along time.

Everything. Lovely, smart hotel in a beautiful setting. perfectly clean and comfortable with all mod cons. The rooms were modern and looked recently refurbished. Particularly liked the bathroom - the water pressure was excellent and I filled a bath in a few minutes. Lovely bar area and beer garden. We were blessed with good weather and able to sit in the sunshine in the garden until 8pm when we came inside to eat at the hotel restaurant. Food in the restaurant was also very good and tasty. Not an extensive menu but all items ordered were good quality and well cooked. We would love to return to this lovely hotel.

Nothing.

It’s probably easier to ask what I didn’t like about the property…which is nothing! I came for a 6 day stay after going through quite a turbulent time in my life, and Thatcher’s couldn’t have been a better place for me to recover. The hotel is gorgeous, welcoming & homely. The staff were nothing short of incredible, from reception, the bar/restaurant & housekeeping. Everyone was super friendly & were always ready with a smile & a chat…even after working until the small hours on NYE! I have to give a special shout out to the chef, as the food here is the best I’ve ever tasted. I sampled quite a lot of the dishes & every single one of them was exceptional. I can’t wait to bring friends & family back to enjoy & I can’t wait to stay here again.

Nothing!

Ideal location for visiting RHS Wisley Gardens and National Trust properties. Room was spacious and clean. Staff were friendly and helpful. Breakfast on first morning (Friday) was served quickly.

The ceiling of the shower cubicle needs a thorough clean and repainting. The room (518) was together with 520 above a ground floor air conditioning unit that could be heard switching on and off at regular intervals. Whilst it did not interfere with our sleep, it could if you were a light sleeper. Breakfast on the second morning was chaotic and service was slow due to a large wedding party staying. More staff were needed to cope with the demand.

We booked here for two nights as we were going to Chessington World of Adventure (30 mins from hotel) … we arrived and our family room (3) looked newly furnished, lovely decor, large clean, warm.. the only thing we would’ve wanted in our family room was a fridge- makes travelling with a toddler easier, especially with the milk etc. It didn’t dampen the stay as I had brought a cool box for our stay. We went to dinner that night.. we ordered and then food we had ordered they had ran out of- nothing else on the menu vegan, however we cannot complain as the chef came out the kitchen to discuss what he could make.. ended up with a veg risotto, which was lovely. Second night we ordered a Deliveroo (lots and lots of options on there) We were very impressed with breakfast both mornings… great option of continental and then 4 hot options (veggie breakfast, usual breakfast, porridge and eggs on toast) The veggie sausage was delicious- chunks of veg like green beans etc, rather than a processed frozen sausage. The continental was help yourself whilst your hot food arrived. Continental included croissants, pastry’s, marmite, jam, bread to toast, yoghurt, dried fruit, granola, cereal and juices. Staff were all very friendly during our stay. We would return if we needed to come back to the area. The bar, restaurant, reception, rooms are all very modern and clean decor. We wish it was nice weather as the garden looked lovely. Only thing we could say is that there was no lift to the family rooms (didn’t bother us as it was only a short walk up stairs with the pram), we heard guests from the bar when we were going sleep (again didn’t bother us as we understood it was a bar/pub before booking and it would be ideal to have a fridge in the room. Thanks all for a great stay.

The staff were all exceptional, friendly and professional. The bedroom was large and the beds were very comfortable. Everything was very clean. There were 2 chairs in the room which was much appreciated, so many hotels now only put 1 chair in the room - for 2 people! {so this was a bonus too}. Plenty of mirrors, good lighting, excellent hairdryer. Breakfast was quite good but took a little while to produce, black pudding is tricky to cook in most hotels and this was no exception I'm afraid, a bit of room for improvement on the overall cooking of the breakfast but good produce. Dinner menu was rather limited but the meal was good, everything was well cooked and hot. Family joined us for coffee in the garden the following morning and one had a snack off the brunch menu, this was well received and enjoyed. The gardens are beautiful and it was an extremely pleasant experience sitting in the sun, on very comfortable garden chairs surrounded by delightful trees and shrubs. Once again the staff were accomodating and nothing seemed to be too much trouble for them, always so pleasant. It was a truly lovely to see all the staff looking so smart and taking a great deal of pride in what they do, (so rare in nowadays) FULL MARKS to them all. You all made this a great stay for us. Thank you.

The shower floor was a bit slippy, perhaps one could be made available in the bathroom as I didn't know it was slippy until I stepped in. Overall a good shower.

Welcome and instructions for parking on arrival. Speed of breakfast service on the second day when cooked breakfast was requested on arrival in dining room. Parking close to accommodation. Allocation of room with easy access to car park, following request for quiet room with easy access for work bags.

Requested replacement shower gel & shampoo and replacement light bulb in bathroom on day 1, but none were remedied by day 2. Hot drinks at breakfast on day 1 took over 5 minutes to arrive. Whilst bed was nicely made on day 2, glasses and mugs were not refreshed. Curtain fixing needed replacement, but it did not impair sleep as there was sufficient additional overhang for blackout to work.

Breakfast was good and well presented and tasty: the person in charge was welcoming and she remembered our room number on the second day and greeted us accordingly. She also worked at reception and was helpful when I checked out. The toilet flush was not working properly and we asked for it to be fixed which was done.

The room was clean when we checked in. However, the toilet bowl was still dirty from the previous occupants and there was no toilet brush to clean it. So I had to use toilet paper to clean it. Furthermore, the little bin next to the toilet seat still had waste from the previous occupants. There were no tissues in the tissue box in the bathroom.I complained about this fact the next morning and the staff were apologetic. The tissue box was filled after we pointed out this fact a second time. The same applies to the toilet flush. The reaction time should be improved.

Convenient location and parking. Great breakfast with good service. Good value. Quiet room requested and it was. View of the car park but at least away from the road so I didn't mind that. When it is all refurbished it will be a really great hotel. I would use again and recommend.

I think the room had not been refurbished yet. Veneers on doors were peeling in places. There was a radiator rather in the way of easy access to the nearside of the fixed bed. The room was lit with ceiling spots which were too bright for my liking, not very cosy. The bathroom was rather small and cramped with nowhere to store towels. The shower was excellent.

Authentic feel for style of the building in well established gardens. It was quite in a great location although some road noise from road in front of hotel but not a problem. Lovely relaxed bar area with lovely outside seating for the right weather. Apparently it’s going through a refit and we had a refitted room so unsure what unfinished rooms would be like. That said unless full expect you would be given a refitted room. We are planning a 2nd visit later in year.

Only that one member of staff was a bit loud but it didn’t really impact us that much.