Room was a substantial suite with a fabulous large bed, nice bathroom and comfortable lounge area. It was lovely and quiet and had a really nice old world charm and character.

Consider an electric shower as the hot water took a considerable time to reach temeperature, which I completely understand given the origins and layout of the hotel. It was not a deal breaker for us as we were not in a rush to be anywhere and once we knew it required more time to build up temperature we took that into account. Other than that the stay was lovely and relaxing. We had everything we needed like iron and Ironing board, complimentary water each day, tea & coffee with cookies and efficient room refresh service.

The location is exceptional. My deluxe room was at the front of the hotel so the wi-fi worked well. (I believe it doesn't work so well at the back of the hotel). The bed was very comfortable, the bathroom spacious and the staff were friendly and helpful. I had a problem with the shower and when I mentioned it at reception, it was immediately looked into and resolved. I was offered fresh towels and bottled water every day, and nothing seemed like too much trouble for the staff.

There are only a couple of things I would change, which are small details. The tea/coffee were very small, glass mugs and I went out and purchased a normal sized earthenware mug to drink from during my four day stay. The radiator in the room didn't seem to be working, so I used a portable radiator that was provided - however, I still felt cold, at times, in the room.

Tobias Elkins. The room is spacious and clean with nice decor. The bed is comfortable, and hypoallergenic bedding was provided as requested. There are multiple windows which can be opened to keep a comfortable temperature, plus a fan is available. There are adequate accessible outlets. The location is prime to see the city on foot. The staff is amazing! They are extremely friendly and courteous, going above and beyond to be helpful.

The room is located above the restaurant, so there is activity and noise late into the night, then again starting at 0530. The shower/tub drain is very slow. There are areas of black mold or mildew in the hallway. It is a very old building with no lift, a lot of stairs, and tight corners, so not the best option for a traveler with large or multiple pieces of luggage. Plus it could use a bit more TLC in some places.

Very clean, comfortable. We were upgraded to a suite which made our stay very special

The staff were very welcoming to me and my cat. The hotel was historic yet newly renovated (at least my room was as it still smelt of paint lol). Facilities were good in the room and I loved the huge bath, the young man who helped me with my bags obligingly fetched me some lovely bath bombs. Luxurious bath in the morning. The hotel was conveniently located next door to Bills so I was able to have an evening meal without going outside. The reception staff and other staff were very helpful and friendly. I will be returning.

I wasn’t able to stream any TV service so resorted to using my phone. No Wifi either but I understand that the engineers were due to address this issue in the near future. Although it is convenient to be centrally located in a city, the downside is that room was situated next to a cut through alleyway, which was a tad noisy at closing time. However, no notice after 11.30pm.

Staff, room and location were great. Bathroom was spacious. Towels were thick and fluffy. Toiletries smelled great! Loo paper was thick and good quality.....always a good way to tell that the owners care about quality for guests! The beverage facilties in the room were very good and delicious biscuits! I loved the view from my suite onto the courtyard outside. A beautiful very old example of English livery architecture. The interior was also a delight with it's very old open staicase and galleried landing all in dark oak.

There was no information about breakfast at all, not even at reception when I checked in so I expected at least a small breakfast to have been included in the price but there was none. Only when I was leaving did I see that there was a room where people were eating - it looked like it was a pub part of the property that did lunches and dinners, separate to the hotel. Info in advance at booking stage would have been helpful. So I left without breakfast and got a sandwich at the train station. I was also disappointed by the duvet. The quality did not match the quality of everything else in the room. It was thin on the huge bed and so I used the blanket and my coat over the top.

Great location, right in the town centre. Beautiful old historic building. Room temperature was great. No traffic or street noise. Didn’t hear any other guests. Tea/coffee and complimentary water bottles were good. Kettle was immaculate. Luxurious bathroom with separate shower and tub. Extremely comfortable bed with crisp linen. Staff are very friendly and helpful. I couldn’t fault the place and will definitely choose to stay here again next time I am in Guildford. A fab find. I wished we were staying longer than one night. Note: we were upgraded on arrival to a luxury suite and stayed in the William Pitt room which is more spacious than the deluxe doubles. It was absolutely wonderful!!

There is nothing not to like! I suppose on site parking would have been helpful but it is an historic building right in the town centre so options are limited… there is a car park not too far away though.

I loved this place - incredible building in the heart of Guildford. IF you are the kind of person who likes heavy curtains and spacious rooms, this is for you. Felt really comfortable with the added bonus of being in this amazing old space. The Wifi was good, the room warm, I had a good night's sleep.

The only thing was that there was a thrumming noise outside the window (I think) - possibly heating? I went to see if it was my bathroom fan, but it wasn't, and in the end I just fell asleep through it. But it was dull rumble throughout the night, don't know if anything can be done about that. Oh, and in spite of there being a bath in the bathroom there wasn't a plug, so no bath possible... the shower worked very well, however, and was hot at all hours. The bathroom itself was lovely - loads of space, as in the room.

The room was gorgeous and comfortable, it got a bit cold in the evening but extra heating was provided which worked very well, the room was very clean and the staff were so friendly and accommodating. I would defo stay again

The shower and bath water would only run hot for about 5 minutes then it would run cold, so was unable to shower or have a bath whilst there, I tried at about 11 at night then around 8am the following morning and it was the same. We raised it with the staff and they profusely apologised but said there was nothing they could do. No problem at all though as we only stayed for one night and it’s an old building so it’s to be expected :)

A comfortable medieval stay right in the centre of Guildford. A short walk from the train station and surrounded by shops and restaurants. The staff was friendly and helpful, even taking my bags to my room up a series of staircases. The Junior Suite was roomy with multiple seating areas, a double bathroom, and a nice coffee/tea set up. I did not eat in the restaurant downstairs, but every time I passed by from morning to evening, it was full and lively.

The Junior Suite was more room than I needed and the rate was more than I intended to spend but it was the best option available to be right on the high street. Both available wifi networks were impossible to connect to and when connected, did not have internet. The front desk said they would look into it.