We booked 3 nights. Confirmed with the manager twice. First night via booking.com partner. Check in was on 5th 2pm. We reached the hotel by on the 6th 1.30am. When we check in we were given two single beds instead of large double bed booked in. The fridge was not working for us to put the chocolates that we brought for gifts. Till 3am we were up tired asking them to change our room for us to relax after the long flight. Nothing happened. First time in my life time we were forced to sleep in a single bed in 40 years. Sorry I am not used to it. Ended up in sleepless night. Then we were ask to contact on the 6th morning. Hang around couple of hours at the counter. The managing director showed up and he was very helpful but said there is no rooms available. I have made my daughter to book this hotel from another one from the 6th. At the end the manager said that he will make sure that we will be given both rooms with Large double bed by 1pm. We went out and the receptionist at that time was very helpful and they gave the rooms that we booked. The staff are good. Some thing wrong in their system really bad. Get the booking for something else and given a room different and we haven’t use the room on the first night didn’t open the bag even for moving to the correct booked room . We get upset because they said that there is no availability of our booked room. They managed to get it later. Wonder how did they do that.

See above

It was clean and the rooms are big. The location is very good. The staff were very friendly and greeted us whenever they saw us. The place is very environmentally friendly with different measures taken like solar panels and multiple signs around the rooms with reminders to turn off lights and such

If you're someone who needs extra hot showers that may not happen because the hot water depends on the solar power. And so we didn't get hot water consistently. However they did have a sign in the bathroom mentioning this and apologizing for the inconvenience.

Mirage Colombo is a good hotel that offers comfortable rooms and a welcoming atmosphere. The staff are friendly and always ready to assist, making your stay pleasant and hassle-free. The à la carte dinner options are excellent, offering a variety of delicious dishes that are definitely worth the price. Overall, Mirage Colombo provides a satisfying stay with its good rooms and exceptional service, though the breakfast could use some improvement in terms of value.

The breakfast, while decent, isn’t the best value for money when it’s not included in the booking price. Some of the local eateries may provide more exciting alternatives.

Location, view from the hotel, restaurant staff were awesome.

Except for one person, we did not feel the warmth at reception at all. When we arrived, no one came up to help us with luggage. At reception, the person who handled our check in followed just the process, did not even urge to sit. We had to have the welcome drink standing in a corner! Once check in was done, he did not even bother to help us at the lift or even be considerate to even ask if we needed any support with the luggages or to open the lift door. Someone else at the reception understood the concern and came over and supported us. Reception staff needs a serious training on how welcoming they should be. It was a serious turn off when i had my 10-year old son and 70-year old mother with me! Empathy is the key!

The rate of exchange used for settlement of US 52 was exorbitant tried to charge me @ 330 after a protest dropped it to lkr 321 per $ but even this was high. They claimed it was Bookings.com rate which is a lie because the same morning I checked out of another property in Kandy Eearl's regent where they charged me only @ lkr 310 This is a ploy to extract extra money from guest.

The Location was superb......it's a sea-view room...specious

As the property fulfill my expectation so I don't find to tell any negative issue

A decent hotel facing the beach, the Mirage suffers a little from its maintainence and upkeep. The room furniture is dated and looks past its refurbishment date. The breakfast spread is good and the dining room has great views. The pool is small and barely ok for a few laps. The staff is polite and smiling and try their best to sort out issues.

The AC in my room was totally ineffective the first night - I complained but it was a little late. Next day, the techs spent the better part of an hour to sort things and it worked better. The hotel is overated as a 4 star....the location being the only saving grace

The room's view was so nice, and the breakfast is also good.

My booking mentioned that late checkout is possible till 3 PM (Check out time 12 PM). We checked out one room and kept one room for late checkout as our flight was at night. We checked out at 7 PM. They did not consider late check out from 3 PM and charged us a half-day room price. Also, most of the booking was mentioned including all VAT/Tax but here there was no mention and we faced extra charges in the hotel.

Beautiful view, quiet. All the meals ať he restaurant were delicious, a great variety of food at breakfast buffett and at dinner. The staff was very helpful, only the cashier in front of the dining room never smiled, but he was also ok. I liked the swimming pool, though it was a bit noisy, just to swim and go.

The window in thé bathroom could have been thicker oř better insulated, to eliminace the noise from outside better.

Our room overlooked the sea which is across the main road and train line. We thought this would be loud but it was very quiet and we didn't hear any traffic throughout the night. The pool overlooks the sea at sunset and is a lovely temperature. The buffet dinner was one of the tastiest meals we ate during our trip and the breakfast was good quality too, with lots of options. The staff were very friendly and attentive. Our room and bed were massive.

The hotel buffet was quite expensive in comparison to some other hotel buffets we ate during our trip, however it was tasty.