Loved the location and the old style building and the room was lovely. The receptionist is the evening we stayed was so lovely and went above and beyond with friendliness and helpfulness, she provided us with information that was very useful and treated us with so much kindness and especially made my 9 year old daughter feel at home too. It meant a lot to us as we don’t have a lot of money to go away on holidays so just one night like this meant my daughter had a really lovely time.

There was nothing that we didn’t like about the property but cleanliness could have been of a little higher standard.

The room was nice, clean and had large storage units for clothes and accessories etc, we only stayed one night but if you needed it for a few days you'd have plenty of room. We were at the back of the hotel facing the car park so it was very quiet and the bed I found super comfy.

The only real downside was that there was no hot water from the shower. The hot water tap on the bath got super hot quickly, but no matter how long it was run for or in what position it was facing left or right etc, the shower never got hot. Apart from that we enjoyed our stay and would definitely use again if we were in the area.

Overall, the room was perfectly fine - it was warm, (despite the bitterly cold weather outside), and very clean & tidy, and well presented. The breakfast was good and enjoyable.

There were no spare blankets, and since it's mid-winter blankets are a must-have, relying on a warm room is not the answer. Guests should not be expected to make a call just as they're about to go to bed to ask for a blanket (or two) - a minimum of two should be provided as a standard. When booking the room I failed to see that breakfast was not included as standard but had to booked separately. I had to book and pay for it, as I arrived for breakfast on the morning in question. Is this the normal practice? Surely it would be better for the guest, for it to be included as standard for the full room cost to be seen when viewing and booking?

The hotel is a sprawling old building with lots of character. It's pretty well located on the main High St, with bus routes outside and the railway station a few minutes walk away. The room I was given was very generous in size, it felt more like a mini-suite with a desk and chair, plus sofa, armchair, and coffee table. Some of the hotels I've stayed in at similar prices would have chopped this space into two separate rooms, so I really appreciated having ample area for once. Bed was perfectly comfortable, and again a generous size. Also nice to have a full-sized bath as well as the shower.

The shower was a bit quirky. The water was fine and hot, flow wasn't brilliant though and it was hard to add cold to bring the temperature down. I'm not much of a plumber but think this might have been a blockage in the mixer tap arrangement that feeds the shower head.

All the staff were exceptionally friendly and approachable. Very professional. One young man seeing me trying to find my room and struggling with my baggage quickly helped by carrying my suitcase and taking me to my room. The breakfast was good although the choice of hot food was abit limited, being vegetarian. Generally very good

I appreciate it is a very old hotel and is full of quirky aspects (which is part of its charm) but faulty bathroom blinds and shelving is basic maintenance and could easily be addressed. Saying that the charm and character of the hotel together with the staff far out way any negatives.

It's a very old building and a lot of work has clearly gone into keeping as many of the old features, so there's a lot of small doors and wonky, squeaky floors - but you would expect exactly that in any building with so much history to its name! The room was comfortable and VERY reasonably priced, staff were lovely and tried as best they could to help with the issues that arose (again, kind of to be expected in such an old place), and the location was fantastic! Definitely recommend for anyone interested in historic buildings and mildly kitch-y aesthetics.

The hot water pressure in the shower was very low. RE: accessibility - the rooms are only accessible by stairs, and some are quite steep. I liked that as a feature, but it may be important for some to know.

It's a really quirky old building which I found particularly charming. Our room was dark oak panelled, with a very comfortable 4-poster bed, and the rest of the furniture was appropriate to the ambience. All the staff were particularly friendly and cheerful. The drinks were very reasonably priced, and the breakfast was very good. I'd booked it purely on price as all we needed was a bed for the night, but we got far more for our money than I would have expected. As long as you're not looking for some kind of super modern luxury experience, I'd really recommend it.

The shower wasn't quite as powerful as one could hope for, but I'd imagine sorting out the plumbing in this building would be a nightmare, so this is a very minor issue. It served its purpose.

The staff are always friendly and helpful. It is in a good position for me to walk to my sons house for nana duties when I can't stay with him. I live near Rye so would not be able to come when needed. It is always comfortable with refreshments on hand. A lovely character full hotel.

Nothing really. I wonder if there is a ghost. In one room I heard footsteps above. These were the same two nights running 🙄

Central location was up the road from the train station. Nice and quiet. Feels homey compared to other hotels I’ve been too. Loved the presence of a bath and shower combo.

My room seemed to be located in a dead zone for EE phone signal as calls to friends and family would drop out sometimes. In addition, getting the water temperature right for the shower was a little bit of trial and error.

A great location on the High Street. Lots of historic features in the room and building.

There wasn't a fridge in the room, and we needed to request glasses from the bar, which they were happy to accommodate. We were in a beautiful wood panelled room, tucked away, which is possibly why the WiFi wasnt great - but as we were staying for leisure rather than business it was fine