The location is perfect for visiting Royal Tunbridge Wells and a 10 min walk to the hospital . Hotel immaculate outside beautiful setting. Inside the hotel, it's immaculate, welcoming staff at reception, checked in quickly. Our room was spotless, everything to hand to make our stay a pleasant and enjoyable one. Bed comfortable, extra pillows if required , slippers and robes provided . Bathroom spotless , toiletries provided which smell gorgeous. Breakfast was delicious. Hot food provided, fruit , and cereal , pastries, bread . It is self-service, but staff are on hand to offer assistance , greeted with a hello, and a smile. Perfect stay , my husband and I would definitely stay again . All members of staff go above and beyond to ensure you're comfortable , keep the hotel & rooms spotless, answer questions , and offer advice and assistance.

I recently stayed at the Mercure in Tunbridge Wells, and I have to say, the staff really made the experience stand out. From the moment I arrived, they were incredibly welcoming and made me feel right at home. It’s rare to find such friendly, attentive service, and honestly, it set the tone for the whole stay. The room itself was a pleasant surprise, very comfortable. The layout felt cozy without being cramped, and the little touches really made it feel welcoming. But here's the real treat, the amount of chocolate. I don’t know who made that decision, but I sincerely thank them. The mini bar was stocked with an impressive amount of chocolate treats. It’s like they knew exactly what I needed after a long day of traveling. Definitely a sweet little detail that made the stay even more enjoyable.

On arrival - we were made to feel very welcome. The staff were wonderful. The overnight parking charge was waived if we joined their loyal member scheme (for free). We were also surprised to receive a complimentary discount on any food and drinks consumed. This transformed our stay from being a bit pricey - to very affordable. With the lovely breakfast included, I will definitely consider staying with Mercure hotel again.

As soon as the booking was confirmed - I was informed that there was an extra overnight parking charge of £10 per night. There were also other negative restrictions which made me feel that I should have booked elsewhere. But the experience was the complete opposite and it was actually brilliant value.

The staff are just lovely. They all seemed friendly in a natural way and gave the impression they were happy, which made us, as guests, happy. We ate in the hotel one night and there was a little confusion over which menu we were ordering from, as we werent sitting in the main restaurant, but we ordered from the Bar/Brasserie menu. The food really exceeded our expectations. We werent expecting much, but everything was really fresh and tasty and we were pleasantly surprised. The rooms are basic but comfortable and we had a nice view out to mature trees from our room. We also appreciated the drinks vouchers we got when we chose not to get our room made up.

The hotel was cold. The rooms, the halls, the bar.... all cold! The bar closed in the evening bang on time, but with no warning for us to get a drink. The main entrance by the road could do with some lighting if you are walking in the dark as its quite hard to see where you are stepping.

I previously stayed at another hotel in Tunbridge Wells for similar pricing and Mercure definitely came on top. I liked the included parking and wifi, the room well equipped with tea, coffee and toiletries, the comfortable bed with very clean bedsheets, and the fact that it was very quiet. It`s not close to town center, but not difficult to reach it either. They know how to welcome their guests and you will notice that as soon as you get there. I even signed up for membership, I have a feeling I`ll stay with them in the future. :)

I personally would like a fridge for drinks in the room, or a way to be able to have cold drinks in the room. Not exactly somenthing to be labeled as not liked, but it will be nice to have.

A three night stay in a very comfortable, and fairly quiet, room in a good location. The room and public areas were clean and tidy; the room was serviced daily. We received complimentary chocolate and food discount vouchers: we didn't use the latter as we were dining out. We can't therefore comment on quality of food. The receptionist was friendly and welcoming. We'd taken out Accor membership (free) to avoid car parking fees, but were also offered this possibility on site.

It was all pretty good. The bathroom tiles could do with re-grouting, and clearer explanation on the website about the parking arrangements would be helpful: in one place it said explicitly that parking was complimentary; elsewhere it mentioned a charge (£10 per day).

We liked that the rooms allocated were accessible for our needs. They were clean and the beds were comfortable. The staff were friendly and very helpful. Reception were attentive in allocating a much more suitable room when they learned a guest had been in surgery, and placed us on the ground floor. Much appreciated. Some of the building is older, but it looks well maintained. The rooms we stayed in and communal areas are modern and well equipped. The hotel is within a few minutes of the hospital and an excellent choice if you need to stay somewhere close by. All staff encountered were really lovely.

The menu and particularly room service did not offer a great deal of choice, especially as one of us was a vegetarian and the other dairy free. A vegan might not have much option. Breakfast was adequately priced if booked in advance, but overpriced if not. The cooked options looked very dry, especially the bacon/mushrooms, and there were no good cooked options for veggie/vegan guests. Plenty of choice if you want continental options but that would end up being quite an expensive breakfast.

Free parking. V friendly and efficient reception staff. Quick check in. Comfortable bed. Of Tunbridge Wells Booking.com listed accommodation we have stayed in I rated it considerably better than the Travelodge, a big improvement on Salomons Estate, v slightly better than the Premier Inn, not as nice as the Spa Hotel.

Still ok, but starting to show signs of age. No usb outlets in room. Car park needed more illumination. Could hear every movement from occupier of room above ours.

Great location. Big shame there are still pictures of a swimming pool in the hotel which is closed. These come up frequently on google which is confusing. However bedrooms are very comfortable( we had 2 as a family group). Restaurant staff are great and food is very nice and reasonably priced for the area. Holly, Tim and Ernest the servers who were there when we were there were really great , quick and professional. Overall fine for what we needed.

Bathrooms need a spruce up as looking a bit shabby in some regards . Reception staff seem overworked but it was a bank holiday and very busy. Parking is very confusing to work out. Please make sure you read the notices in car park and check with reception if you have to pay or not as it’s very unclear.

Room was comfortable and clean, we were pleased to get a studio, but don't know the difference between this and a room. Meals were good value for money and good quality, the 2 free drinks were a very nice surprise. What made the visit so good was undoubtedly the staff, the best we've come across after visiting many hotels.

The room was too warm and airless, although I did not realise until too late that there was a fan available. There were no apparent signs to show where the entrance/reception was situated and it was not clear just looking at the hotel, we went in the wrong direction at first, then took a chance on what to us looked more like a side entrance.