Situated in the Pantiles which is a buzzing, mews area of town and close to The Forum venue, so the location was great and we managed to get parking near by. The hotel is old and quaint with character. But if you like sterile roomy boxy hotels this isn't for you. The staff were lovely and very accommodating with my breakfast needs. The breakfast although a little expensive was delicious and tasty and we'll worth the money. Our room was small but we don't go to stay in the room all the time so it suited us. Some noise can be heard from other rooms but this is an old building and that can't be helped.

Nothing, although picky, fussy people may find issues with the points I've made

Staff were excellent. We didnt realise it was a boutique hotel and there was no lift. Staying with my 81 year old mother and they realised the 4th floor was not going to work and moved us to 1st floor at check-in. Excellent room which overlooked the Pantiles. The beds were extremely comfortable. I also accidentally knocked my glass of fizz over in the bar, which was immediately replaced free of charge. Hotel bar area and restaurant was also gorgeous, with an open fire... very Christmassy.

Nothing. Its a shame theres no lift which is probably why its 3 stars and not 4. Its an old building so impractical. Word of advice then... if you are physically impaired, ensure you request a room on the 1st floor. Alas, theres no rooms on the ground floor

Lovely room with plush furnishings - very clean and tidy with all the accoutrements you could need. Check in was very smooth and they accommodated a very late arrival which was greatly appreciated

I had to wait for about 20 minutes to check out as there were no staff to be found whatsoever. I was checking out at around 8:30am so not an unusual time to check out and there were people eating breakfast in the restaurant so they were definitely open for business - not sure what happened

The location is in one of Kent’s prettiest spots, the Pantiles which is full of history, royal connections and mineral waters. The decor was very stylish, genteel even and welcoming. Lovely colours on the walls, paintings that matched the decor, a very cosy lounge downstairs with a fireplace. This was my second stay and again the staff were all amazingly helpful and friendly. They willingly stored our luggage including a wedding dress before we checked in and even after we checked out. I worked downstairs in the morning and felt relaxed and welcomed. I loved the music which added to the genteel Pantiles vibe. We had a light lunch which was delicious. I recommend the restaurant. I want to make this our family hotel for UK visits.

Staff super friendly and helpful 😎 Loved the nespreso coffee machine in my room The location was really good, right in the heart of the Pantiles. A proper deep bath that you could make the water as hot as needed. The hotel looked amazing

The floor in our room was on the tilt 🤓 Couple of done with a few niceties in the room such as a few free nibbles and hot chocolate Didn’t eat in the hotel as there were tons of restaurants right next door.

Location was great and staff really polite and helpful. Tea and coffee machine if required and fresh tap water and glasses each day in room.

Room was okay but nowhere to put anything. No chest of draws, bedside table on one side only and the lamps in poor condition. Bathroom was good but once again no proper shelving or enough hooks. I understand it is an old hotel but furniture in the room needed a good clean and there was no pillow or bedding protection.

Great location and most all the staff were wonderfully accommodating. The room was large and comfortable and we very much enjoyed our stay.

While most all the staff was amazing, one of the staff members who initially greeted us quite abruptly launched into wanting to charge us for early check-in without asking if we just wanted to stow bags. A softer approach might be more welcoming. Also, it is hard to avoid in lovely older hotels, but the stairs and various doors make it a little awkward to get bags up and down, but not a great issue for us as it might be for some. One staff member graciously offered help out of kindness and just because she was going that way.

EVERYTHING! The staff are a massive credit to the hotel, nothing was a problem. Brian is so friendly and helpful, extremely welcoming and just a delight! We had to solve the problem of accomodating another family member on arrival, and the staff went above and beyond. The hotel itself has a charming Georgian vibe, with cosy indoor corners and lovely outside tables nestled amongst The Pantiles. The food is 10/10, the Argentinian Malbec wine is now a staple, and whatever they do with the breakfast mushrooms is sensational!

That we couldn’t stay longer! I read a few bad reviews prior to submitting my review, and I literally have no idea what those guests are talking about! I cannot fault this hotel! Truly wish we weren’t due elsewhere, so that we could have stayed longer!

The hotel is in an excellent location. However, when booking this hotel you will need to take into consideration it is a listed building and does not have a lift or air conditioning, we were on the top floor! The room itself was lovely and very clean and the bed was super comfortable. The hotel itself is lovely and the staff were super helpful and very friendly. The service was excellent. I would stay again, but for those let able, take into consideration you will have to walk up stairs. So if you do want to stay, ask for a room on level 1 or 2. The room did have a fan, we didn't use it as we opened the windows and there was enough fresh air circulating the room. We had lunch there, which was excellent.

There was nothing that we didn't like.

Perfect location. Bed was comfy

No lift in the property so had to walk 7 flights to get to my room. Room was very small so was grateful it was just for me. Bathroom although okay was very tiny. No spare toilet roll left in the room and less than half on the roll. Messy wires and very dusty. No surfaces to be able to put anything out Restaurant was actually in the reception area which was odd and not very cosy for a meal Breakfast was not included so felt that was expensive for room only. During breakfast all I could hear was a staff meeting as they were only feet away which I felt was inappropriate to hold within earshot of guests to be talking about other guests and what was planned that day