Nice room, very clean room and comfy bed. Great food at the restaurant, . Very helpful staff, very pleasant . Quality safe, large enough for laptop. Excellent position to walk into town. Car parking on site Would stay here again, quality is good.

The shower was next to useless which was a great disappointment to me. Good for a wife to wash her hair whilst sat in the bath but for a man who showers twice a day forget it, it's a sprinkle. The room was very dark even with every available light on. Took a far larger deposit for my stay than was necessary on check in and then credited my card with the balance on exit . That's a first for me, and no I didn't like it .

The room was very generous in size, generally clean, and with all the comforts you might need (kettle, Nespresso coffee machine, complimentary water and juice in the fridge). We arrived quite late but we could still find parking in the private spaces right outside the hotel, the staff was absolutely lovely and arranged dinner in the room for us as the restaurant was fully booked. The dinner was brought readily to us and it was absolutely delicious. the hotel is located right in the centre of Metz so we could take a nice walk in the morning.

Bear in mind the hotel is within an old renovated building so the windows are quite small and the room can feel a bit dark.

Nicely appointed modern 4 star hotel in historic building. Feels, and probably is, fresh and new. Large room with excellent bathroom. For its category, it was ok if sparsely furnished, which had the positive side-effect of making it feel even bigger. Good if somewhat impersonal restaurant (in a town crammed with options) and friendly staff. The hotel is well situated for motorway access yet a few short minutes walk from the bustling town centre and a beautiful park. There is no reception in the conventional sense but the actual reception staff (who do it all on mobile phones) were good and friendly.

Not much other than a general lack of any specific character, especially so in the (otherwise pretty good) restaurant.

This is a gorgeous hotel with a parking attached. Our room was large with a lovely view. The wardrobe in the middle of the room was a bit weird. The bathroom was beautiful. The dining room was fully booked so we didn't try dinner but breakfast was excellent.

This stay was totally spoilt by the fact that reception took a payment on arrival for sundries of 150 euros on top of the cost of the room. When we queried it we were told that all Accor hotels did that. This amount came out of our account immediately. The following morning, we had to pay again as reception said that no payment had been made, it was just pending. It took 5 days to sort out with our bank when we got back to the UK. We had tried to sort this out direct with the hotel without any success. Never going to another Accor hotel ever again

Very smart and well appointed hotel in a lovely old historic building. Smiling staff and exceptionally clean and quiet throughout. A good amount of car parking space and great breakfast buffet options. The bedrooms are large with a separate area upon entering to keep luggage out the way. It all feels quite high end. Our room overlooked a small park with a view of more old buildings through the trees. It was wonderful to hear the birds chirping away with our windows wide open! The location is excellent, being just a short walk into the start of the older parts of town. Make sure you don't miss out on walking down to the river in the evening. The stone bridges are nicely lit up and there's a church on it's own island which is beautifully illuminated. It's also a hang out for the young dudes, with a lovely friendly atmosphere. Restaurants are plentiful and we had great meals in the town. It's nice to sit outside people watching while sipping on a glass of great French wine. Lastly, it's impossible not to mention the cathedral. It is simply awe inspiring. Don't miss it - but then again you never would if you were there!

Very nice business hotel. Situated in a history building. Very large room, lots of privacy. Easy walk to the city center and the river. Quiet, also at night, we were able to sleep with open windows although this is in the center of the city. Parking is not cheap at 18 EUR per night, but that was as advertised and therefore known. This is a higher end hotel with a lot of comfort, which has its price. I would definitively stay here again.

Parking is overpriced at 18 EUR per night - but we knew this before, so no surprise.

Everything was excellent. The reception staff were very friendly and most welcoming indeed. The room was very big and the beds very comfy with a choice of 2 different pillows. The bathroom was modern and very good. There was a most welcome fridge and a Nespresso machine. Whilst very modern, the hotel retained its "Citadelle" character. The location of the hotel is excellent for walking around the beautiful city centre with a 15mins walk to the cathedral and a 25 mins walk to the Port des Allemandes.

There is nothing to fault this Hotel.

Large room size, excellent room & bathroom facilities, quiet hotel with on-site parking. Loved being close to the centre of Metz, 10-15 walk from central attractions like the amazing cathedral and brilliant museum.

I was disappointed with the breakfast. Food choices were typically fine but a strange way of rationing hot drinks. Bitter, awful coffee served lukewarm from flasks, so cold by the time you’ve collected your food. Water for tea provided in Japanese-style cast iron pots but lukewarm and insufficient for two cups.

The property does not disappoint. Its quiet outside, the park is nice… there always seems to be a conference or such going on so be aware of that if you don’t like a lot of bustle.

We stay at the Citadelle every time we come to Metz because we love the property. What we don’t love is the reception. They are condescending, completely confused on the concept of 4* treatment. Poorly trained I guess…they’d do well to be reminded that without their guests there would be no job.

It is a beautiful property; large hip dining area; elevator(!); a decent walk (but not far) from Old town and the train station. It is located across from a lovely park and the windows open so it was nice to have a quiet street and fresh air. Really huge room and bathroom! WC separate. Having robes was were really nice.

The room was pretty beat up. It definitely needs a coat of paint and fresh furniture. It was all banged and nicked, even the bathroom counter needs replacing. Even with that, it was clean and a stunning room and we were mighty happy to have a large room after weeks in Europe!