The beach is exceptional The service is exceptional The food is excellent

Our original room became wet due to a problem in the Airconditioning, it took 2 days to convince the management that we need to be moved to a different room. We had 2 days of rain, and during that time it would have been better if the staff had been more attentive and find other types of activities because anything outside was almost not possible

Very intimate location with a more of a couples experience. The staff was excellent and made you feel welcomed. The best part is the beach. If you enjoy powdery sand and lots of it then this is your place. Water is crystal clear ( depending on weather) and very feet friendly. No rocks.

There’s a lot to do on property! From sailing in a catamaran to swimming with dolphins!

It’s too Americanized! You’re in Mexico! Not in the US!

Beach, staff, pool were all great.

They don’t have a Central Lobby Bar. Somewhere that we could enjoy cocktails before dinner.

The resort itself is great, has a lot on offer. The staff a phenomenal, they will do anything and beyond. The food at each restaurant was fantastic, and the cocktails at the bar are great. lots of great good food and drink options. The activities were good, and the beach was a dream.

There is a lot of construction going on right now, 2 bars are shut and 3 restaurants. Although the food from the restaurants is being offered at one of the others to cover. They also build a new/make shift bar on the beach which is a better location. We booked a honeymoon suite which they clearly didn't have for us, so tried to charge is $90USD and then £45USD per night to upgrade, when we said no to both they gave us it for free. Cheeky B*****s. Rick's bar is the main late night area, its awful. It doesnt fit with the beach front paradise, its just a grey function room, they need to change this ASAP.

Nice beach and hotel grounds

Restaurant service very slow in mornings and lunch

Firstly the staff are amazing, food is out of this world.

Excellent, food was great, view was outstanding, service was good

they have an upgrade program which they push a little too hard

It’s not too big, it’s a relaxing place

Improve evening events/animations

Great beach location, fantastic staff, brilliant food and drinks! We stayed at this hotel for 4 nights and 5 days to end our honeymoon! We would recommend it to anyone wanting a relaxing stay in an idyllic setting with fantastic staff and great food options! We stayed in a honeymoon suite, which was lovely, for an even more special time, pick one of the swim up or pool apartments though! Check in was good, organised and provided us with a welcome drink! Unfortunately though, after writing on our booking that it was our honeymoon and in booking a honeymoon suite the hotel didn’t note it which meant we didn’t have a sign on our door and the bed made with petals. This sounds small but as we walked passed many other rooms with it on it made my wife feel less special. That said, my husband had a word with the concierge and they sorted it for the next day. The food was great in every restaurant, or favourite was Los Papitos for breakfast and lunch. A great start to the day with Fernando our amazing waiter everyday, serving with a smile and jokes. He was brilliant. During the day the activities team made the day go by with lots of fun activities on offer! a huge thank you to Alejandro, Mimi and Marlon who were so much fun and outstanding at their job. A huge credit to the hotel.

Extras were quite overpriced due to the remote location. We paid almost 28 gpb for a small bottle of sun screen!