we stayed in 2 different room types due to the bigger type being sold out on our last night- the bigger one was great (spacious and also had an air purifier) but the smaller room felt very cramped. the morning of our room change front desk helped move us to our second room before we had to check out which was very convenient and nice.

the doormen/ valet men in the front of the hotel driveway are rude and not accommodating at all. it seems they cater to the locals coming to park their car more than hotel guests. I got off my taxi from the airport and none of them helped me with my bags. Bad first impression of the hotel. I had to go inside and ask for a bellboy to come help with my bags. Also just service from staff overall is not very friendly compared to other 5 star hotels where someone will always be in the lobby to greet you and help you with anything ( getting taxis etc.)

The location is superb, the subway station is just right there in front of hotel.(Apgujeong exit3). And we can walk to Apgujeong Rodeo Street, and chic restaurant near the hotel. The hotel design is great. Bed sheet and everything is comfortable that make us sleep so well along the trip.

Just only one thing, I decided to upgrade + more paid for the room with balcony, but the hotel staff told us that the balcony is locked we can’t use the balcony. So, I thought I should not upgrade the room and waste the money for this.

Excellent location with direct access from metro and on the orange line. All staff was great, polite and helpful. The room/bathroom was ok size but beautiful and comfortable. The international sockets are super useful. Lots of storage area. The separate toilet was useful with a toto toilet. Bathroom ok with standard+rain shower but with no lock. The free minibar is appreciated. Pool is ok, but like many places in korea, it requires you to wear a cap. The room service food is excellent, super tasty, hot. (unlike the breakfast)

The breakfast was only ok good, but for the prize we paid, it lacks variety and quality. Food items were often not hot. (the room service food was far better) The sink design in bathroom was not good, water often just sits on the flat base and not draining, and tiny small flies were coming out of it. The room make up team always keep changing the soaps and adding new slippers, while appreciated, it seems a little excessive and wasteful. It was above average great but not quite match the prize tag in terms of quality and details. it seems better as a business hotel rather than as a holiday hotel.

Location Cleanliness Staff helpful with directions and calling cabs

I messaged when I made the booking to make sure a request is made for an extra bed for my 12 year old. They didn’t inform me earlier that it wasn’t possible. I have stayed in this property before and I was happy. Not sure what happened. The least they can do is inform us it will not be available.

We loved the design of our room - modern, simple and very practical. It's spotlessly clean. I liked it having a separate powder room and spacious bathroom with walk-in wardrobe and a make-up table. Beds are comfortable. We had good night sleep. It is conveniently located right next to the subway station. The kids enjoyed the swimming pool and jaccuzi. Gym open 24 hours. Hotel staff are excellent from receptionist to in-room services. The breakfast buffet offers an excellent variety of food with good quality. We really enjoyed our 3 nights stay at Andaz as a family and will for sure come back again when we visit Seoul and Gungam.

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Room, service, steak restaurant, pool, gym and breakfast were all excellent. Central location in Gangnam, walking distance to some excellent, listed restaurants.

Room wasn't ready for check-in at 3pm. We could not use the balcony of our suite, not even open the door, to let in fresh air. Reason given, a city requirement due to some incidents. Force majeure but still unfortunate.

The room is lovely and spacious, but more than anything, the staff are amazing! They were constantly on the lookout for how to make our stay more enjoyable and so, so attentive to everything we could possibly need. Service was so prompt and they were constantly anticipating our needs. When I went downstairs to wait for my food delivery, one of the concierge staff voluntarily went the extra mile to head out in the cold and check if the delivery rider had arrived. I am so impressed - the staff alone are more than enough to make me visit again.

One of the best hotels I've stayed in. We tried 3 hotels in Seoul and this is our no.1 choice. The hotel's interior is super chic and huge space. Everything you need is there and more. Truly a luxury 5 star hotel. Every staff was friendly and helpful. The amenities are superb. The location is perfect and the subway station is literally beside it. It is a bit pricey compared to other 5 star hotel, but it's worth it.

I wish the king size bed would have been larger though, but over all its amazing hotel. We'll definitely come back.

Brilliant location - great rooms . THe only improvement I would make is to have a soft pillow and a harder one on the beds ... having JUST soft pillows isn't great. So yeah bar that it was honestly perfect.

Only soft pillows. Breakfast should start really at 6:00am in my opinion.

Great location. Nice facilities. Breakfast buffet excellent. Staff had great attitude and tried hard.

Room is decorated in a modern fashion with irregular wall units and decorations. This adds sharp edges to some areas of room and reduces available space in the room. Bathroom looks nice but many flat surfaces retain water or leak slightly.