This hotel was perfect for our needs for an overnight stay after a long flight from USA with a 20hr layover between our next flight. Therefore the shuttle was very convenient and one of the reasons we chose it. The rooms although not huge, were spacious enough and the beds comfortable. Front desk staff were friendly and welcoming, and we do appreciate having actual proper check-in staff in hotels, especially after long flights! The rooms were described as having "shared bathrooms" on Booking.com when we booked but they are not shared, just normal hotel rooms with normal bathrooms! (Which was a nice relief!). Also, a 7-Eleven nearby which was handy for snacks!

The restaurant/ bar upstairs (Captain's Grill) was extremely expensive, we had one beer and left and went to the other more relaxed dining area downstairs near the lobby where the food and drinks were quite reasonably priced and the food was fine.

Staff at check out ensured we got a taxi and directions to Tokyo station. She was exceptional!

It wasn’t clear if the restaurant was open or closed. We may not have seen the sign.

The style and the facilities. Food at the hotel and even a 7-11 around the corner. The view of city lights was great, and nice walking in the park and along the foreshore.

The room had everything we needed but was small. Not really anywhere to put our bags. There were shuttles to and from Kawasaki station and the airport, but not frequently.

The airport shuttle is efficient, reliable, and on time. The hotel onsen was a bonus to have for winding down. Breakfast was of good quality. Staff were helpful, and the amenities were good too. Overall, this hotel is excellent value for money.

It would be good if the frequency of the shuttles could increase. The bed was a bit hard, and I had trouble sleeping.

Free transport to and from the airport that was right on time. Nice view across the water back to the airport. Quiet and staff were great. Food choice inside and outside the hotel was good.

Beds a little hard and as always in Japan pillows are not what Aussies are used to, but that is across many hotels in Japan so no big deal.

The shuttle bus service is what made us decide to stay here and we are so glad we did. The shuttle bus ran on time and the hotel gives you the timetable of pick up points at the terminals. Once we got to the hotel we were impressed with the style and look of the hotel, fantastic customer service, very comfortable beds, clean, wonderful showers, lots of snacks and goodies available for purchase in the reception area and great tasting coffee. The view of the airplanes taking off over the river made my aviation fanatical husband’s day.

Nothing

Modern design. Great service from the staff. Free shuttle to the airport. Well equipped rooms. Easy to get outside to the park and to the foot/cycle path by the river. Rooms very quiet despite being close to airport. Great cafe and bike/ multi sport hire shop next door. Great breakfast.

That the bike hire shop wasn't open before we had to check out. Minor issue.

It's all great. I will certainly go back. Just the smoke from cooking on the 5th floor bothers me a bit. The food is amazing though.

The shuttle bus to/from HND is great. Thank you for that important option.

I couldn’t get NHK 7pm news in English on the TV. But it was good that you had English explanations.

Excellent location, kind staff , public Onsen for hotel guests, free airport shuttle bus- perfect prior to leaving Japan