Unbeatable location, with many shops and restaurants inside Haneda Airport Garden within 2 minutes walk. The room had great sound insulation, as we didn't hear anything from outside or neighbors. The view from our room was amazing. The staff was very friendly. Our room was spacious. They offered many welcome drinks in the fridge.

The area where one would make tea and coffee was really tiny, as the coffee machine was not the most compact model. Coin laundry room was behind the Villa Fontaine Grand lobby, which was slightly inconvenient since there was a lot of traffic in that area, but I am not complaining.

Was very considerate of guests toiletries and provided a lot for free. There was a shower and also a bath with shower feature! Nice view with the room, room service available and free use of onsen with deluxe suite. Had services like massage you could add on. Staff very friendly and welcoming. Allowed to use onsen and I have tattoos so really enjoyed that experience - open air one at night could see the stars and view of city. Good links to get anywhere central. Shops discounted because premier suite. Allowed to leave luggage before check in time. The complimentary drinks in the fridge were a very nice touch. I liked they had an iron and board available to use as my clothes had become squashed and wrinkled in suitcase.

For the price expected breakfast service too available but it is not included.

Easy walk between the hotel and the terminal - convenient for both the limousine bus drop off and departures. Staff were incredibly helpful and efficient - In my fatigue after a very long day of travel, I accidentally went to check in at the Villa Fontaine Grand and they gently and politely advised me I needed to go across to the other hotel on the other side of the foyer, took my trolley and walked me across the foyer to the correct check in. They gave me all the information I needed on check in. They helped me get my trolley to the lift to go up to my room. There was a lovely Japanese confection on arrival. The onsen was clean and well organised. I had visited several onsens on my outbound journey - of the hotel ones this was the most impressive in terms of the variety of baths, sauna and steam rooms. The staff were careful to make sure I understood that you had to take all clothes off before admitting me (which is a good precaution for an airport hotel accommodating travellers on layovers who may not be prepared for this). The bed was absolutely heaven - firm mattress which was great for my back but somehow felt like I was sinking into a cloud. Crisp sheets, a light and warm duvet (feather or down?) and pillows that were just the right height and level of firmness. It was dark. No light coming in from outside and no annoying lights in the room overnight. I was easily able to control the thermostat to an ideal temperature for me to to sleep. It was quiet - even the air conditioning fan was not loud. The hotel was immaculate. I could not fault it. I had the best night's sleep in years.

There were children making a lot of noise, running and splashing in the onsen. Once their parent returned to supervise them they quietened down and it was fine. It would have been nice if the staff could have intervened a bit earlier to manage this. It was more money than I would normally spend for a hotel room but for the standard and convenience on a long journey from Melbourne to London, it was absolutely worth it.

Convenient to airport and 24/7 Lawson (convenient store). Staff were very helpful and accomodating. As advertised. Selection of firm and soft pillows, bed was firm. Great black out windows and access to great spa/gym facilities. Ice machines on our floor w/ a vending machine. Complimentary drinks. Shampoo/conditioner/body soap gentle on skin/hair. Great size bath. Enjoyable stay.

Air conditioner in room has low power, poor ventilation/circulation of air in room. Bathroom has no extraction fan. We travelled in early Winter so it may be uncomfortably hot in Summer as the rooms facing the river catch the sunset and majority of afternoon heat if the aircon is insufficient at cooling and producing airflow. TV always turns on whenever we leave or enter the room - not a big deal, just an observation.

The Hotel is in T3 at Haneda airport. You habe to walk about 1-3 min. so it's very close (its INSIDE the airport, so you can go from the terminal straight to it without going outside). The lobby area was very nice (i spent some time waiting for my check-in time since i didnt want to pay the early check-in fee, but they let me in my room 20 min. early, basically as soon as the room was done being cleaned :)!) I received an onsen ticket but since I was sick and had a fever the day before I couldn't use it (a bit sad since that was one of the primary reasons i booked this hotel). Breakfasr cost 4000 Yen extra (if i understood right). A bit steep for a short breakfast before a flight so I didnt buy it. The bed was HUGE and super comfortable! So were the pillows and blanket. The view of the river was stunning! Mini bar was free to use/drink. All in all, i enjoyed the stay and quality. Staff was very nice and brought my luggage to my room as well. Checkout was very easy. You get a discount for a bunch of haneda airport shopping street shops if you show your booking receipt/room card, which is great for dinner plans or last minute souvenirs. The room was incredibly silent. I couldnt hear any guests or airplanes - nothing. The sound proofing was amazing! Amenities were good. They had brushes, slippers and pajamas you could use which was nice.

Rather expensive. Cheaper rooms were already booked out so i ended up getting this one, so i thought it was a bit expensive for one night - but if you go to the Onsen to relax i think its worth it (sadly i didnt get to go since i was sick). The location was great for early flights or short trips. Was a bit shocked that breakfast wasnt included and so expensive, but oh well. There is a conbini close by so that works fine as well. But for that price i thought breakfast would be included.

Location is conveniently located inside the airport so you don’t have to worry about walking in the freezing weather in winter. All the drinks in the fridge are complimentary which is very rare in hotels. Good amenities provided. Housekeeping is very good. Breakfast is served as a set meal which was very healthy. Bed is firm and shower pressure is one of the best in Japan. We stayed in 6 different hotels during our Japan trip and Villa Fontaine was the best. Staff always greeting us with smiles and are very professional. Premier is way more quieter and not so busy as Grand which is good if you don’t like crowds but of course, you’d pay more.

The long walkway from the terminal to the hotel. Perhaps hotel could consider having a buggy service for passengers with multiple luggage.

Super comfy beds and pillows. Everything works and well constructed. Fridge and fabulous alarm clock sturdy and no noise. Also no airport noise. The spa was interesting and gave an extra dimension to our stay. A little more guidance on how to use it would be great as it's unfamiliar for foreign travellers.

The only channels in English that we could find were BBC World News and CNN. However they were unusable as a loud voice speaking in Japanese blasted over the top. Can you please stop this? Either have Japanese subtitles or just let Japanese speakers listen to all the other channels and also enjoy these in English.

Nice, clean new hotel with excellent and helpful staff. Onsite onsen with massage facilities and small restaurant were nice also.

Nowhere to hang towels in bathroom and no simple breakfast. You have to either pay for an expensive full breakfast or a buffet. No option to just get toast and coffee or anything simple like that. Nothing is open early in the adjacent shops and restaurant area before 10 or 11 am and breakfast is not served that late anyway.

Location - exceptional if you come in by T3 (sorry ANA flying folks need to hop onto the shuttle bus but it isn’t half bad if not for the accompanying luggage). Luxurious spacious room with a view of Fuji on a clear day - better layout compared to Villa which feels narrower. Quiet Ambience - tucked away from the mainstream Villa Fontaine check-in. Personalized service - always easier to navigate check in traumas with the human touch compared to the auto check in kiosk at the mainstream Villa. Access to airport onsen - always welcomed for the work weary traveler looking for a respite in a hot soak.

Food - The flounder fish on one of the Japanese breakfast day taste suspect and led to a bad case of gastroenteritis but we didn’t find fault with the hotel, nothing we could do except to ride out the storm. Not a fair reflection of the overall service but a tale of caution for those on the roads. The American breakfast was fine though and offered a redemption for the subsequent sensitive stomach day.

The room and amenities were great, the big surprise was the onsen. We got to Japan about 6pm after about 24 hours of traveling. I needed to stay up at least until til 9 to try and even out the jet lag. I decided to try the onsen and it was deluxe! Such a great treat after a 13 hour flight, I also had the salt scrub massage, which was so invigorating after all that time in a plane. The next morning it was drizzling, but the outside onsen in the drizzle-also just lovely. Breakfast was fabulous also-I had the Japanese style and the salmon was amazing. My husband had the western, also great. The gym facilities were extensive as well. This was the best airport hotel I have ever stayed in

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