Nice, new hotel, in a central location. Excellent breakfast. Comfortable beds.

There is no closet or wardrobe, just a tiny bar to hang some clothes. The bathroom space is poorly designed. In fact, there are two separate small cabins for shower and toilet, and the sink is basically in the room. It's ok for a solo traveler, but for a couple, it is quite awkward. You must undress in the room, otherwise, you will get your clothes wet inside the shower cabin. Then, when you go out, you can't use a towel on the floor, as it blocks the shower door. And if you want to use the toilet in the night, the light and the noise will disturb your partner.

The location of the hotel is excellent. The room was extremely clean, one of the cleanest 4 star hotel rooms I have ever seen. And one of the quietest as well. The staff is nice. Quick and easy check-in, even quicker and easier check-out.

I was traveling alone so the room was perfect. But if you traveling with someone (especially someone who you’re not particularly close with) it could be somewhat “uncomfortable” because the toilette is separated from the rest of the room with stained glass door, it basically means you have only a visual isolation. 😄

Everything was good overall. The place was very clean, and most of the staff were very kind and helpful — they gave us extra blankets and helped us whenever we needed something. However, there was one middle-aged blonde woman at the reception who seemed to look down on us, which made us feel uncomfortable. There was also a payment issue — earlier we were told that the full amount had already been charged, but at checkout they said one night was missing and we had to pay it then. It wasn’t a problem to pay, but it caused stress and wasted our time while we were in a hurry. This is something the staff should have handled properly beforehand. Also, we didn’t like that the sink for washing hands was placed in the room instead of the bathroom, which made the space feel a bit cramped.

The room was very clean. Including in the shower and in the toilet. During the three days of my stay, I did not invite cleaning even once. I liked the opportunity to open the window in winter to ventilate the room. This is important to me because I can't sleep if the window in the room is closed. There is also a wonderful opportunity to raise and lower the air temperature in the room. When we arrived, it was very hot. I lowered the temperature to a comfortable 21 degrees. There was a very nice girl at the reception on the day of our departure on December 23rd. She smiled and chatted sweetly, helped us with our luggage. A wonderful stuff member of the hotel.

There is a shelf and a safe above the place, where your suitcase or your travel bag stands. You bend over your suitcase and inevitably hit your head on the wooden corner when you lift your head. It's very uncomfortable and painful. They didn't have any slippers during my stay. I can't imagine living in a hotel, using a shower and not having slippers. Barefoot or something? In the morning, I called the restaurant to order a club sandwich and coffee. They told me that they couldn't fulfill my order because they only delivered breakfast in the morning. €18 per person, by the way. And €35 per night for parking is a way too much, I guess.

Good place. It's nice to be able to leave things before check-in. A good shower. Large beds.

Registration is complicated and takes a long time. I had to pay the city tax a second time, even though it was included in the price and already paid.

The staff exceeded our expectations, very accommodating and friendly. Sanju, very professional he answered all of our questions. Kirin was more than helpful his friendly manner and go get attitude is remarkable. Juhan, who worked at the breakfast buffet, was warm and friendly. There is another person I need to recognize as well, but I did not get her name. She also works at the bar and wears glasses very hospitable. The staff that my wife and I interacted with made our vacation at Ljubljana a very memorable one kudos to all of the staff, especially the ones we interacted with.

I wish there were bathrobes provided in the room, and the pillows were too soft for my wife she had a hard time sleeping. But other than those 2 issues, if we ever decide to visit Ljubljana again, we will definitely book our room at the Occidental.

The hotel was in a convenient location to the old city, restaurants, etc (3-5 mins walk). The staff were very helpful. Beds were very comfortable. The original room we booked was too small - the oversized bed took up most of it and because there wasn't enough room for us to spread out and for us to store our bikes in the room - we paid for an upgrade to a room with a large terrace which was really nice and spacious. Breakfast was very good.

The original standard room with a cathedral view (careful as this is partial) was too small to accommodate our two suitcases. Also the hotel would not let us take our bikes into the room. This was very inconvenient as we had rented bikes that we needed to keep safe. All in all we ended up upgrading to a Junior Suite so that we had enough room for our two medium suitcases and could put our bikes on the very large terrace (although this was not officially allowed). This isn't very good because Slovenia is fast becoming a destination for cyclists based on the fact that there are several professional cyclists that are Slovenian including one that won the Tour de France this year. So hotels need to think about how they can accommodate bikes.

This is an amazing hotel. We had the deluxe room with castle view. The room was huge, modern and had everything you could possibly want. We had a small balcony with chairs and a table. We really appreciated the coffee machine and the steamer. Breakfast was varied, delicious and not at all over crowded. The location is perfect; you are a few minutes walk to the centre. The staff were all very polite and courteous. I would stay there again!

The parking is very expensive at 39 euros a day. However, the car park is really secure and the lift goes from your room down to the car park, which is convenient.

Everything is squeaky-clean and new - even the bright and spotless underground parking garage. A convenient thing about this hotel is that reaching it by car from the main highway is quick and you can drive right into the garage and take the elevator up to reception. You are only minutes away from all the hot-spots along the river but shielded from the noise by the Congress Square with its beautiful plane (sycamore) trees. Our double room was spacious, with high ceilings and large windows. Design details - like the little cat etched into the glass wall of the WC - are charming. Staff was efficient, friendly, and impressively multilingual.

Why do so many hotels, including Occidental, have fancy shower fixtures that you can't operate when your hands are soapy???? The spacious shower had two different fixtures (great!) but a button to start/stop water that could not be activated when slippery (not so great). Who designs these things? More simple levers, please!

All new, excellent taste for the rooms and hotel in general. But what I want to mention on special is the two lovely ladies who were at the reception on the 19-20 of March. I had a little bit of a trouble with my missing luggage and they were so warm towards me and wanting to help, that I was left very impressed. In our days were nobody cares of anyone and most of the staff at the hotels are professional but rather stiff and cold, at Occidental I have met real humans. And I love that. For the management who hired the staff: well done and make sure you keep your employees! Other then that, i will gladly return, as everything was excellent!

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