The location of the hotel is unique that you have to take a boat to reach the hotel. The staff are very friendly and accommodating. The view from the hotel and room are great. We enjoyed our stay at this place.

No hair dryer available.

Right on the lake. Only a few minutes by boat. There is a restaurant.

The beach area is covered in rocks. There is no store. Make sure to bring snacks. You can buy water, soda, or alcohol at the restaurant if you want

The property staff were extremely helpful and friendly! They were always open to help with recommendations on shops and activities around the area. Would definitely go back when I plan a new trip!

Beautiful location, great food. The owners even did a cooking class for us. Highly recommend.

Nothing

the ubicación

Location is spectacular and staff really tried but were not put in position to succeed. Emmerson did a great job arranging boats and cars for day trips from the resort.

Hotel staff was extremely poor communicating....wrote repeatedly to get info for our stay, ask questions for day trips and verify transport from airport, but answers only came with call to management in US and then still wasn't sufficient. Emmerson was put into this role and clearly he is uncomfortable with it....bad decision by US management. When we arrived, regular cook was off and housekeeper GLadys was assigned to cook...while she is a sweet woman, she is a poor cook. Food was either raw or extremely overvooked. We called US management and regular cook Berna came back on day 4 there and food dramatically improved but poor decision not to have her working when we arrived...maybe we were the only two at the hotel/resort for a reason.....Gladys did not automatically clean the rooms....we had to ask her to service the suite...not acceptible for expensive hotel. Suite was lacking and a bit beat up--no hot water in bathroom sink, sink cracked, hot water in shower only got to warm, not hot....small plastic pkgs of soap and shampoo,,not a nicer dispenser as common now...had to ask for toilet paper..why not just keep an extra roll in room?