The staff were very welcoming and attentive. There were some problems with the room (no fan, no bedside lamp) and the Hotel saw to those issues quickly. The hot pools were nice and the grounds are kept in really good condition. Don' be fooled by the restuarant "ambience". It doesn't look that inviting but our experience was that the chef really cares about what comes out of here kitchen - very nice.

The rooms take a bit of getting used to, and by developed world standards, to call this hotel a "SPA" is probably giving the wrong impression in terms of quality and ammenity. If you can get past first impressions most people who book this hotel will have a nice time and consider it very good value for money.

Very comfy, big, clean and quiet room. Wifi worked well. TV had a couple of English-speaking channels. The staff was polite and helpful and the receptionists spoke good English. The hotel is set in lovely grounds and in a great location beside the main street and close to the boats.

The only thing I found odd was that reception wouldn't book a taxi for me. The guy was happy to call a travel company, ask for the price and tell me where to find the company in town so that I could go and book it myself, but he wouldn't make the actual booking. I went to the travel place and they tried to charge me a lot more than they'd quoted the hotel. I eventually got the price the hotel quoted. It's the only hotel I've been to in years that refuses to book a taxi for a customer.

The room was clean & serviced daily, the thermal pools were a bonus & the garden well maintained & a pleasure to spend time identifying tropical plants. We even found a flourishing herb garden.

The only improvement we would suggest would be an accessible toilet roll holder. Having to rotate 180 degrees to access the toilet paper off the cistern is awkward, to say the least! Well done Regis, we enjoyed our stay.

Hidden gem. Located right on the main tourists strip of Pana, doesn't look like much from the street, but once you pass through the gate, you're in for a surprise! This is a very large, beautiful, well-kept property. It's very clean and comfortable, and the SPA is amazing: two hot pools, the sauna, and the massage parlor are amazing. Jessica, the masseuse, was brilliant. The hot tub was hot, clean, surrounded with lush vegetation, gentle spa music playing in the background. Attentive and friendly staff. Simply wonderful.

Just a bit hard to find the entrance from the main street. May need a sign that's just a bit bigger or more obvious..?

Without a doubt, this place is an oasis amidst the chaos of Panajachel. While there may be other options near the lake, the hot springs at Regis are truly worth staying for. The staff members were incredibly kind, always providing accurate information and offering support when needed. The hotel boasts a spacious backyard where the hot spring pools are nestled among ancient trees, frequented by birds and squirrels.

We enjoyed having more than one toilet in our room, ability to use the spa and thermal pools. The breakfast was pretty good. We especially enjoyed the pineapple jam and orange juice. The location is fairly close to the ferry port as well.

We were not given hand soap until after our first night which was unfortunate.

Great location off of main street. Very large room. Thermal spas were great at the end of a long day. Alma at front desk was extremely kind and helpful. Other employees not as much. Hotel has a generator, so still had power when city power went out during thunderstorms. Lots of indoor places to sit and relax. Enjoyed my stay!

Need more employees helping at breakfast. After not being served for quite a while, I ended up walking away and finding a restaurant just down the street for breakfast. It was very clear that the employees working were doing their best but just not enough of them to keep up. I needed to catch a shuttle so couldn't wait any longer.

Location is really central but still very calm. We had comfortable clean room and very good sleep, no noise from the street disturbed our rest. The staff is helpful and kind. The spa was nice and relaxing, clean and warm. The whole complex is not new, but good maintained. We would book again.

I love this hotel. I was there with family in vacation for 3 nigjts. It was clean, confortable, staff was wonderful and ready to help. What I love more about it, is the quiet and the instalación, full of trees and nature. The back is practically next to a mountain. The temescal and thermal waters are wonderful. The massages were so relaxing.

I did not find anything wrong. The electricity went away, however they have their own plant, so it didn't affect us at all.

Beautiful and peaceful location and gardens with many birds and flowers, spacious room with comfortable large bed and with some old world charm. Lovely hot pool. Helpful staff.

The sauna was not in operation despite this being advertised both on Booking.com and on the hotel’s own website. They did not know when it will be back in service, but said hopefully in the next few months.. Which seems like a long time for getting it fixed? I wasn’t happy with this, as the sauna was one of my main reasons for booking this place. For the price you pay per night, breakfast really should be included in the stay. You have to pay extra for it at the moment. Also, expect some of the interior to be somewhat old and worn, this