The hotel staff provided superb service, mostly in English. Communicating with staff in English prior to our arrival allowed us to plan our meals/food allergies, free shuttle. This was fantastic ! Breakfast and dinner were excellent. Allow at least 2 hours for dinner to enjoy the full experience. The in-room bath with semi open design was my favorite feature with 30 degree F. outside cold air coming in while soaking in hot bath water...in total privacy. Open air public bath was great too. Beautiful yukata for my wife to wear was a nice touch. Game room with darts, pool table, ping pong perfect for our sons.

Some of the doorways in the room are low. My wife is 5'10", I'm 6'0". We had to duck, be careful when going from main room to bath, toilet room.

Upon arrival, the smooth check in and welcome afternoon tea set was a great way to set the tone of what one can expect from the stay. The private bath was a nice touch to add to the entire onsen experience. We loved all the detail attention that had been put into preparing and serving the meals. Our stay was both luxurious and exquisite with a perfectly serene ambience. A great start to our first visit to Kanazawa.

I was a bit nervous about staying since my Japanese isn't super great, but they had English speaking staff who helped us whenever it was needed. So there aren't any language barriers for English speakers. Wonderful place and service is great if you know what you're getting into.

great atmosphere and great food, workers explained meal and other in english. Beautiful hotsprings, and area. Bus transport provided, very covinient.

Building is older, becareful when opening windows, bugs may fly in as they seek warmth. (Workers handled situation VERY well, and was very apologenic)

The dinner and breakfast were excellent and exceed our expectation. If you love dining, this is a place for you. The hotel is a bit far but it's manageable with the hotel shuttle. The hotel environment is peaceful. There is a private onsen with a comfortable half outdoor room. Booking the private onsen should be done when you check in.

The bus from the train station was convenient and timely. The staff was friendly and attentive and were genuinely pleased to see us. We took a private onsen in a wonderful hot spring. The kaiseki was wonderful and a great value, and we enjoyed the breakfast as well.

The dinner was delicious, highlight of the stay. Open air bath was great too. The staff here were wonderful and attentive, they were really helpful for us English-speakers. We would absolutely stay here again.

Nothing.

Loved the hotel. Location was a little far out for us. Taxi back and forth to town was about $50 USD each way and some taxis only took cash. Hotel and staff were exceptional.

staff, food, very clean, very nice looking room, lobby, play room, ryokan style. setup in lush environment.

A bit far from down town.

Everything was sublimely perfect.