Big room, well equipped, clean; huge bathroom. Location in the center of the small city. Nice place to stay if it wasn't for this absence of personnel that makes the place odd.

I stayed in this hotel 2 years back and I loved it. This time around there was no personnel except cleaning staff in the morning and it made a difference. No one to help, no one to advise tourists, no one to ensure security or keep your luggage (door is constantly open and access to floors free; ok we are in a very safe part of Switzerland, but still), no one to answer the phone. I had hard time doing the check out. No oThe place is deteriorating e.g., the breakfast used to be wonderful; now coffee machine half broken; orange juice machine not available, and offer became very standard. The restaurant was closed, in the middle of July. Very strange impression.

+ The room was huge, very comfortable and had a Netflix account set up on the TV + The restaurant was really good, we enjoyed steak and wine + Great location in the centre ' There aren't always staff around, but when they are they are friendly ' The breakfast was fine

- It would be good if there was a proper luggage storage (also for snowboards) - It would be good to have shampoo, conditioner, body wash and body lotion in the room, rather than the tiny bottles of "all in one" - It would be good if the room was cleaned and new water and coffee provided each day (it was only the bed that was made) - It would be good if the toilerties were from Rituals as advertised - I was disappointed

Spacious and clean hotel. Right in the centre of Bad Ragaz where you can walk to everything in the town.

In our 2 night stay I saw zero members of staff apart from the lady putting out breakfast. This is basically a self service hotel, check in and out on your phone or the iPad. If you have any issues or queries it would probably be a while getting them sorted as you need to phone someone. Breakfast was OK, but could be better compared to other places of the same price.

Very quiet, clean, nice people on phone and at reception.

We asked for VEGAN breakfast prior to booking, the said they would "hand on the information to the kitchen", and when checking in, the lady at the reception also acklowledged... then, there was nothing vegan (other then the usual little packets of margarine). That was disappointing. Just to be clear: I don't expect to always get vegan food and know its an extra effort and cost, but I expect to get It when I'm told I will...

Spacious room, loved the fact that there was a coffee machine in the room, good location, comfortable beds. Very easy self-check in system.

It was a bit weird not to see staff anywhere, but everything worked well. Maybe some more information could be included in the folder in the room as there is no normal briefing when checking in online.

Beautiful hotel with very friendly staff who went above and beyond to help us during our stay.

Booking.com lists the check in time from 2pm whereas the reception of the hotel has a sign up saying 2.30pm. This meant that whilst we were allowed to check in at 2pm house-keeping hadn't yet finished doing our room, so it would be good if this was updated on this site.

We've enjoyed the location, the comfy beds and pillows and especially the stuff, which was extremely helpful, courteous and educated! The dinner was also delicious and greatly presented (a mix of swiss and albanian cousine). Will definitely return and recommend!

beds are very comfy, location is great, online check in is smooth

church is very close and sound disturbed me from sleeping breakfast closes at 09:30 which i find very early, should be extended at least till 10 oclock

Nice room, good tv with various many channels, comfortable beds, clean bathroom and good variety for breakfast

Great central location, nice breakfast choice, really comfortable beds and temperate inside the room, the room is clean and good size.

Lighting by the bed could be better. Coffee at breakfast is not nice. Maybe offer filter coffee?