We did not breakfast at the hotel, but did use the coffee maker in the room. We stayed at the hotel as part of their jazz concert series at Christmas and while local, decided on a staycation to relax. From the valet parking to easy checkin and luxurious room, we were very pleased, even though it was expensive. Instead of dinner we opted for drinks and tapas in the dining room and loved them. After the concern at the hotel, we enjoyed room service by ordering the creme brule sampler and espresso. OMG. A great way to end the evening. Even got a photo with Santa. Can't wait to return.

Nothing.

Amazing bed, quiet room with more space than I could have imagined. Very nice staff. All the comforts of home. We will be staying again any time we visit or friends in Bend.

The day before our stay, the hotel's advertised price for our room was several hundred dollars cheaper than what we paid through booking.com which isn't usually the case. The hotel could not give me that price because it was a third party booking.

The location was perfect, full of parks, beautiful old neighborhoods, excellent small shops, and terrific restaurants and pubs. The room was like a luxury home away from home. The hotel restaurant was top notch.

We were never able to hook up to the Chromecast TV system, even with the hotel's technical support person. The fitness room was also a little disappointing, with minimal equipment and no treadmill.

great location in center of town-many excellent cafes and restaurants all within walking distance-room was huge and spacious and very well appointed-lovely bathroom-super comfortable room- the design of the room was excellent-they thought of everything-lovely fireplace in lobby-excellent jacuzzi for apres ski off the hotel gym

nothing

Nice, spacious room. Clean. Comfortable bed. The location in central Bend was perfect for us. The staff was exceptionally cheerful and friendly and helpful. The room was pricey (though we did stay over a busy Memorial Day weekend, and every hotel we looked at that had vacancy, was on the expensive side). All in all, a very nice property and a comfortable spot to “hang our hats”.

The price.

I don't know that I've ever stayed in a hotel before where I felt so personally celebrated and accommodated. The staff went out of their way to make us feel comfortable and welcomed. You also can't beat the location right in the heart of downtown.

I loved everything about this lovely hotel. The location is perfect for strolling around downtown, Old Mill and river paths. Rooms are clean and incredibly comfortable, staff are professional and friendly, and the restaurant is so delicious! Would love to stay here again.

The room was very well equipped and very comfortable. The hotel decorations were beautiful and the tree theme was heartwarming. The restaurant Roam had excellent service and the food was delicious. The hotel location was very convenient for us. I’ll stay again when visiting Bend.

The staff was super friendly and super fast. The room was very clean and the whole atmosphere was amazing

We had to leave early for an early flight that morning. We couldn't pick up our car right away cause the staff at the reception wasn't there.

Everything was Exceptional. The hotel staff, the location, the room and amenities. I especially loved the french press with local coffee in the room. The hotel restaurant ROAM has great food and wonderful drinks. Heath the bartender was amazing. I can’t tell you enough how great this place is.