Location was very good; staff were helpful; room was clean and vomfortable

Food in the restaurant was very good; on first night I had dinner in the hotel restaurant and was very pleased; there was a large group in the dining room but I was easily accommodated; on my second evening there two groups in the dining room and combined fewer people than the large group on my first evening; the dining room would not accommodate me so I had to go elsewhere

Location was topnotch. Very close to the castle and old town, main street, across a convenience store, and close to restaurants. This is where I started my Camino. =) Welcoming staff, my room was basic but I only needed it to sleep and prepare for my pilgrimage so it was perfect as it was. Breakfast was simple but enough to get me going. Check in and check out was a breeze. There's an elevator access. My room was on the top floor and it was quiet. Would definitely stay here again.

Nothing really. Only that the lighting on my floor (or maybe all floors) were triggered by movement but it was a bit slow, so it can be a bit dark on the hallways for about a 2-3 seconds when walking out or coming to your room. Other than this, everything was fine.

The hotel is right on the Camino de Santiago so after a challenging day it was a lovely reward, especially the opportunity to soak in the tub. We made the reservation the day before, and lucked out and got an 'on-line special' so the room was good value. It was clean, spacious with good lighting. A breakfast of toast, jam, fresh squeezed orange juice, tea or coffee is available for less than 6 euros.

Nothing

Superb room with spa bath. Once you ask reception to activate the bath you can soak sore feet and muscles from walking the Camino. The location was on the Camino and a stones throw from the castle and plaza. There is so much to see and do in Ponferrada and you are spoilt for choice for places to eat and drink. We took a walk into the centre and had a Chinese meal. Wonderful place to stay, just a shame we only had one night as up early for Camino the next day. We would recommend staying for more if you have the time.

The room was spacious as we had a spa tub suite. The staff very nice. The bath tub was great! There was an issue and we had to postpone our stay by a day and have them hold our backpacks till we arrived. They did this which was amazing.

There were no glasses or real amenities in the room. No kettle or nespresso machine which we have had almost every hotel. Always glasses🫤 purchased a big water downstairs it was very overpriced this was our fault though.

Basic hotel with all of the facilities you need for a short stay. All amenities worked, street parking outside or hotel parking at a reasonable cost. Having a cafe and restaurant on site is a bonus.The staff were very helpful particularly explaining the local festival and best places to eat. Great town to visit.

Nothing.

Great location Safe underground parking Restaurant staff was lovely and the food was good. Good Americano coffee

Nothing really. The desk staff was a little grumpy. Probably frustrated w communication with us as we had no Spanish speaking skills

Spacious clean room The lady on reception at check in was lovely.

The lady that served breakfast was grumpy and came across as rude. Think it’s because we were from UK

Everything was perfect! The hotel is right to the castle and the old town. The have closed private parking, perfect if you come by motorcycle, and cost 9.5 euros.

Location: walkable distance to all main points. The cleanliness of the room was 10/10. Room temperature adjustable. Plus: good blackout curtains! Free parking close to the hotel, café next to it so you can have a breakfast or coffee. In general, good quality stay for low cost.