This was the perfect place for us to stay after a long day of travel, ending with a late evening train arrival in Ponferrada from Madrid. It was within easy walking distance from the train station (even with backpacks and wheelie luggage). A completely charming hotel with fabulous staff and clean, comfortable rooms. It was also within easy walking distance to shop at the Decathlon store for last minute Camino needs (hiking poles, rain gear, etc.). Beautiful, well-maintained property!

We loved our stay here. No cons I can think of!

Friendly and helpful staff. Bike storage available. Good buffet breakfast (by Spanish standards). Entertaining decorative theme.

Air conditioning is either full on, or off. It was 37c when we visited, so we had it on when we went to sleep, woke up cold, switched it off, woke up sweating, turned it back on, etc...

The breakfast was excellent. However, as I hadnt paid for it in advance, when I tried to pay on leaving, the staff seemed confused about how to handle. They were very easy to work with and I thoroughly enjoyed the stay.

Tried to find a grocery nearby and I couldn’t.

Plenty of character with a good central location. Secure underground car at the rear of the hotel.

Very formal check in procedure. Was a bit noisy at night, but I suppose to be expected in a city centre hotel on a Saturday night!

It was lovely to stay in such an old building, well preserved. The hotel was well placed for the railway station.

The antiquity extended to the chairs, none of which were comfortable. The restaurant was understaffed with one person dealing with drinks and meals, and even she disappeared for a long time, so the meal was very slow.

Good location really just a little out of town but near the train station. Nice big room

The lighting felt a little dark in places. And it felt more like a quirky conference centre. Staff could have been a bit friendlier.

it’s very nice and charming hotel excellent location for me near my son house clean .The employees were very helpful with me specially Naomi and Sandra from the front desk and I appreciate theme very much

nothing it’s not the first time for me here and I will stay again. when visiting my son

It was like staying in an old Templar castle

The wifi never worked. They had a crazy receipt machine that would print out cryptic passwords but we kept getting server errors. They were clueless about how to fix it.

Very comfortable room and clean. The bathroom could use some work. The shower is very uncomfortable and water leaks out to the floor. Tube very slippery. Staff was very nice.

Shower

Although the "medieval knights" theme was a bit over the top, the hotel provided everything we needed in the way of clean and comfortable beds for the night. Location near the railway station was good (we had an early train to catch in the morning), and it was an easy walk to the historic centre of Ponferrada.