Good location. Helpful staff even though we were Very Disappointed that Booking .com did Not reserve a room with a river view as stated in our original confirmation. The view would have made a HUGE difference. We looked on to a small interior courtyard. We called Booking. Com and sat on hold for 15 minutes. DO NOT use Booking.com. !!

The view we were promised by Booking . Com was not available. The hotel itself does not guarantee a river view room and the difference is Huge. It's all in the luck of the draw. We saw 2 beautiful view rooms while staff were cleaning. Booking.com confined rooms with river view on our original booking. DISHONEST practice. Don't use them.

LOVED the location next to the bridge and river! Everything was in walking distance for us that we wanted to see. The exterior of the building was so cute and exactly what we were hoping for in Heidelberg! Cleanliness and maintenance of rooms were excellent. Grateful they could place all of our 3 rooms next to each other.

Needed extra pillows, and requested non-feather pillows because they flatten so easily. The mattress was also really firm, and I woke up several times from it (but hubby did fine with it). Not a fan of the room decor, and orange color accents. Would be nicer and more fitting of the location to have beautiful artwork of Heidelberg or classic art on the walls, and softer pastel colors, instead of modern art.

The hotel is amazing. Great room, great staff, perfect location and good value. If you’re lucky enough to get room 340 you have a perfect view of the river as well as the castle. Very helpful staff and attentive to every detail. Two options for breakfast, either the full buffet (which we did the first morning) or the continental (which we did the next two mornings). Either option is good but the continental was more than enough. If you’re going to the Christmas markets you’re less than a 3-4 min walk away, and there are very good restaurants all around. Well stay here again!

The only complaint was the heavy duvet on the bed was just that, a bit too heavy. But a cracked open window solved the issue.

Convenient location, stunning view, and very clean! The staff were friendly and the most fluent English staff we’ve encountered in Germany, and we stayed at three stars and above hotels in Munich, Nuremberg, and Frankfurt. The bathroom is well ventilated, so much so that hand washed laundry will dry overnight.

The elevator did not reach our floor. The room floor is slanted, with a loose floorboard under the carpet. You can hear the opening and closing of the doors of neighboring rooms. The hotel room did not offer self-serve welcome water. You get one glass upon arrival, so be prepared to pay for mini bar bottled water, venture out to shop at supermarket, or drink tap water.

After a long journey and arriving before the scheduled check-in time, I was pleasantly surprised by the warm and welcoming reception at the City Partner Hotel Holländer Hof in Heidelberg, Germany. The front desk staff not only greeted us with a smile but also immediately offered assistance with navigation and parking, demonstrating exceptional service from the first moment. The rooms were clean, spacious, and featured a balcony with a stunning view of the river, making the stay an unforgettable experience. The pleasant surprises continued with a quick and personalized response to my need to change my stay dates due to a strike at the airport, showcasing a rare level of flexibility and care. In conclusion, from my extensive experience visiting many hotels around the world, I give the City Partner Hotel Holländer Hof a full rating of 10 out of 10 in all categories: cleanliness, comfort, service, and location. Flawless service, attention to detail, and hospitality above and beyond make this hotel the perfect choice for anyone looking for an impeccable stay in Heidelberg. ---

The location was perfect! The people were very nice. The hotel was historic and very charming. The room was spacious and the bed was very comfortable.

Not sure if all the rooms are the same, but the sides the bathtub were really tall, which in our case made it difficult for us to get into/out of the tub. If you have trouble with this, check if there are accessible rooms maybe? There's also a shower wall which covers only half of the tub length so it's hard to not get water everywhere. If you are driving, not having onsite parking can throw you off a bit. Totally understandable since Heidelberg is a pedestrian-only city, but make sure you know where the parking lots are. It can be a little confusing on your first visit.

The property is amazing. It’s an old hotel with so much history but updated nicely. The people running it are the nicest people willing to help. They are great communicators. Best location. Simply beautiful. There isn’t anything I didn’t like about the hotel or it’s people

The only thing I wish was for parking on the premises . But they can’t help that. Prime location = no place or grounds to park. That’s with all hotels in the area. Fortunately you do get a discount for parking in a garage. You can’t fault them for this

This is to update/correct my previous post - which mixed up this hotel with another one not as nice. Please ignore my previous post if you should still be able to see it. This hotel is excellent in : 1. location - right in front of the old bridge, bus stop is in front of the hotel 2. Nice and helpful staff - check in was a breeze and our questions all got answered 3. the room was very clean and quiet 4. the bed was comfortable

The location was premium right by the bridge gate into the old city. The staff was friendly and helpful, spoke fluent English. I was offered a cool drink while I waited during check in. The room was comfy and the bed soft. The restaurant in the first floor was fantastic.

The room key had a card that was used to activate the lights in the room. I didn't test the outlets to see if this would interfere with charging devices while exploring the town but it did mean going into a dark room to relock the door and THEN putting card on the key chain into the lights-on slot. Parking was also paid, their associated lot is a few blocks away up near the Castle but the discount card they gave me did work.

Loved its quirks and character, and staff were warm and welcoming. Great location overlooking the river and close to places of interest.

The temperature of the shower on the 4th floor fluctuated from freezing to scalding in a few seconds - you had to really pay attention and move the dial fast throughout the shower! Could easily be old plumbing and wasn’t a problem as such, but could do with looking at.