This is a unique place to stay. The building is old and decorated with antiquity and old knick-knacks, but the bedrooms and bathrooms are totally modernised. The owner was a fantastic hostess, and the staff were friendly and attentive. Breakfast was amazing with local delicacies. Next time I am in Malacca, this will be where I will want to stay.

Location was perfect, it is closer to many beautiful places. The place we stayed was unique, you are really feeling like staying at museum. Staff was very friendly and helpful. You need to remove shoes before going up to you room from lobby, which makes you feel like you are at home.

Nothing to comment, everything was perfect.

Luxurious breakfast, feeling pampered. Service attending to details. Friendly ladyboss and staff. Super convenient location! Staying in a museum!

Nothing to complain. Have to climb up stairs but that's the experience of staying in a traditional mansion. Just have to be prepared if travelling with elderly. But the staff are very helpful and helps carrying luggage.

The building structure, the superb friendly lady owner of the boutique hotel, all the antique decoration items inside 5 Heeren and rooms, the hotel location, the people who running the hotel all of them are superb.

The tip top hospitalities, superb friendly and attentive services / feelings given by the 5 Heeren lady owner operator and the workers - the lady owner’s daughter, son in law, hotel counter Malay lady as well as the hotel building house keeper.

1. It was a beautiful hotel with all the trinkets and curiosities of the past, so if you are a history lover or someone who loves peranakan architecture and treasures in general, it would have made yours a great stay! 2. Great personal touches with the breakfast served at 5 Heeren, a lovely spread of quality peranakan food served, all homemade with love and painstakingly prepared by the staff at the hotel. 3. Full privacy once behind the glass doors, since outsiders are not allowed in, definitely a great plus point if you want to stay away from all the nosy crowds and the tourists along Jonker Street.

1. Staff quality and training, though helpful, needs a bit more polishing, though, granted that its more of a "homestay" type of hotel, its already not too bad 2. Honestly, at this price range, one would have easily compared it against the MNC brands like Four Seasons, Marriot etc, so I think if you are looking beyond the exquisite architecture and getting yourself inundated in peranakan treasures, then you'd be in for a little disappointment when it comes to service quality and the like that makes it "worth paying for", since its the most expensive hotel around in Malacca, it's fair to subject 5 Heeren to the greatest scrutiny!

This place is a must stay if you want to fully experience the culture and heritage of Peranakan and Malacca. We were lucky to get a room here because they just reopened early March 2023. The hotel is very beautiful & full of heritage details. The staff are very friendly and helpful, they are the stars of the trip. The breakfast was a highlight! They offer great local food and the quality is like from restaurant :) The location is very central, easily access to many attraction. Love this place and I will definitely recommend for anyone coming to Malacca!

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This accommodation is one of the highlights of my 2 month trip in Asia. Not only the location, the ambiance but also the staff and food. just Wow! The accommodation has so many interesting articles to look at, the staff were so helpful and welcoming, someone was always cleaning- simply the best .. thankyou - oh and breakfast was awesome .. better than home Nasi and Chicken Rice ! yum!

nothing to dislike - apart from having to leave

Very interesting and unusual hotel. Everything is clean, beautiful! Very nice personalities. We will come again.

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The hotel is a destination in and of itself if you are interested in Peranakan culture.

The place was magnificent. Staff are very friendly and helpful. Very personal hospitality and service. It was a best stay ever.