It's an old hotel, the 5 five stars categorization is a bit of a stretch if you compare with other major hotels. But, is well maintained with a lot of character, the staff and overall service is great and you're staying right in the middle of Brasov. Breakfast is really good in my opinion, lots of variety, with many Romanian specific options that reminded me of my mother's cooking (congrats for that). The room was clean, large bathroom, great mattress and pillows, good wifi signal, tv a little on the small side, but no complains with the room. And, of course, the pool, maybe not quite at the level of the one from Ana Sport hotel in Poiana Brasov, but definitely one of the best in Brasov. The 8th floor restaurant, yes, is expensive, however, the service and quality of food is next level, I wouldn't miss the experience if you're staying at Aro Palace.

Not complaining too much on this, considering the central location, but parking is a little expensive, and finding a cheaper spot in the public parking across the street is almost impossible as it's full most of the time. So, factor in 3.5 RON/h for parking when booking this hotel. The carpets in the ground floor restaurant looked pretty dirty and stained, for 5* I expect 5* cleaning.

Great location, nice swimming pool.

The room furniture is outdated for a 5 stars hotel.

Excellent location within easy walking distance of the Old Town and numerous historical sites. An unexpected yet wonderful symphonic concert was held on the plaza just behind the hotel and, happily, just outside our room! We just got lucky, but checking out the concert schedule would be a good idea if that sort of an activity is appealing. Good array of food at breakfast with plenty of seating.

The front desk staff should have been a good deal more welcoming. Our interactions with that portion of the staff felt as though we were interrupting their day. Smiles and warmth were rare. Seemed as though they didn't like their jobs.

The spa (pool, sauna) was quite nice, clean, pretty new and overall comfortable (even though the sauna did have a metal noise that didn't help relaxing). The only true minus is that there was not hot water when I tried to use the showers. The spa receptionist said it wasn't the first time and that she will announce the malfunction. The breakfast was really rich and tasty. Maybe not 5 stars, but definitely a good breakfast.

The check-in receptionist didn't bother to brief me on wi-fi, breakfast, etc. It is true that I arrived at about 1AM, but I don't think this should matter. The room looked like it hasn't been refurbished since the hotel opening. Same furniture, same carpet, same appliances. It looked and smelled old. The bathrobes also did not smell clean, they had a dark odor.

Big open and spacious rooms, clean, very good breakfast ( one of the best there is ), friendly staff all round, amazing spa and one the best location you can find.

Let’s talk about the elephant in the room - it’s not a 5 star - those standards need to be rechecked. All thought parking is a delicate thing in Braşov, the hotel doesn’t have enough parking spots and it’s pricey ( a 5 star hotel should have parking for the money they claim / night ). Personally I found it shocking that there isn’t room service - again 5 star - and there isn’t a pure lobby bar to see a game and have a drink at night. The furniture is a refurbished one highlighting the golden days of its history but they need to upgrade it - those floor tiles are awful and the tv channels are basic and missing or have bad reception ( again 5 star hotel should be top notch all around - but it’s not the case )

Staff friendliness, location, nice breakfast. I definitely recommend.

Great experience, just one thing to comme t on: No kettle in the room however tea bags provided. I appreciate the staff assistance with alternative options however kettle is a must. Thank you

Hotel is remodeled, offering a friendly staff very professional, kind and helpful. It has a beautiful new restaurant and a very sorted breakfast and private parking. Junior suite is a excellent room with comfortable mattresses and good shower. The hotel is well located, close to shops, restaurants , bakeries, coffee shops. Braşov is my favorite place to stay, it is close to all the beautiful cities where you can drive, enjoy and come back to the hotel with an hour.

Lobby still needs some a colorful look

Friendly staff, swift check-in, good coffee maker in the room, generous space in the bathroom, good breakfast, parking conveniently available in front of the hotel, environment-friendly recipients for toiletries (not the small plastic recipients for shapoo, shower gel and body lotion).

Carpet (wall-to-wall) in the room needs thorough cleaning, rather old furniture, balcony not clean. Would have welcome a bottle of water in the room upon arrival. Also, would help to have nets at windows to prevent flies and wasps from entering the room. Would have preferred liquid soap at bathroom.

Well this looks like a 60s office block when you first arrive, huge foyer and must be a good conference venue. Just behind the hotel is the old town which is stunning, so location wise it is excellent Roof top restaurant was excellent, great food and a cocktail on the terrace

Rooms were a little basic and certainly lacked plug sockets, considering we are all gadgets these days Breakfast was a bit of a miserable affair the restaurant is a bit dour food wise very good selection but lacked any atmosphere The bar downstairs seems to close early and was empty

Great breakfast & restaurant, exceptional location, all-around the staff was very helpful & friendly, great facilities (pool, fitness, Spa), the room was clean.

28 degrees in the room in April... The air conditioning was not bringing in cold air and the fridge was radiating A LOT of heat, so we had to keep the door open a lot of the time. Very expensive parking. If you have time to search, there are public parking spots close by that are MUCH cheaper, but you waste time doing this. Great view of Tampa hill, but basically no balcony to enjoy it from. Such a shame