Easy to find and regular shuttle from the airport. Nice greeting on arrival, with very friendly staff. Fantastic buffet breakfast with such a wide choice of options. Great water pressure in shower Huge comfortable bed with good choice of pillow options

The hotel is looking pretty tired and showing its age, but didnt stop it being very comfortable. The large earthquake that woke us up, a ture Japanese experience.

Hotel was really close to the airport and is a great location for that late flight. We were able to get an adjoining room which was extremely handy for a family. The free shuttle bus was also very handy and was easy to access. The breakfast was also amazing!

Wasn't anything we didn't like about the stay.

The shuttle bus to & from Narita Airport was excellent, the rooms were beautiful & the breakfast was really very good. We stayed on the night of 26th August.

I am a Type 1 diabetic & I need to store my insulin i cool refrigerator at all times while travelling. The refrigerator in my room was not cold at all, putting my health at risk. Luckily, the concierge staff the following morning & cooled down the ice bricks before we departed for our next destination. A working refrigerator in the room (Room 1114 would have been appreciated. Perhaps that could be checked & made workable.

We stayed at Narita airport and the ANA seemed like a good hotel to stay in overnight. The rooms were well set out and we had a good nights sleeps. Shuttle to and from the airport was good and there was also a shuttle to the local shopping centre which was handy. The check in staff were also lovely and helpful.

We had a look at the restaurants at the hotel and were excited to try the teppanyaki and another Japanese style restaurant on the top floor. Unfortunately they were both closed on the night we stayed. We had to have dinner in the buffet restaurant and the food was not great.

The Hotel was very good with 24x7 convenience store within the Hotel premises. Ambience and staff was great. Good football ground in the premises. Free shuttle service from and to Hotel (airport) but frequency is very less. Taibu Hotel has better frequency.

The Hotel is located in the outskirts and without shuttle service of Hotel mobility is an issue. Frequency of the same can be improved. We are vegetarian Indians and just an reputed Hotels should serve those options because we can't go out and can't order anything after 9.30pm. So someone coming by late-night flight may not get anything to eat.

Nice garden with barbecue and close to the airport with shuttle

No chance to drink a beer in the groundfloor outside restaurant, even there are tables and chairs.

The room, the breakfasts but especially the staff. Seki San & John (at Concierge desk) were fantastic and could not have been more helpful. They are both a credit to the shoreline. Seki especially, went way above what was required/requested & his assistance and personality made it a great pleasure to have stayed at ANA Narita on 2 separate occasions.

The refrigerator in my room did not get cold at all. I have to carry insulin as I’m a Type 1 diabetic & the medication needs to be kept at between 5-8 degrees Celsius. They need replacing.

Very good and friendly reception.All questions were well answered.Rooms were spacious enough and clean.Breakfast was delicious,we could mix our european and japanese food preferences.Gym was sufficient for a small workout.Shuttle service to airport was also perfect.

The hotel in general could use some renovation.Especially showers in swimming pool were outdated .Only restaurant area seemed to be in year 2024.

This hotel is only a 10 minute ride from Narita airport. It's insanely affordable in perspective to how nice the facilities are. If you arrive at a late hour like I did they have a convenience store inside the main lobby. The rooms are very clean, which is normal in Japan, and the staff is terrific.

They don't prescribe to the hiring practice of only allowing insanely beautiful women to be employed there. I wanted customer service from super models 😜

We loved our stay here and Takumi K. at front desk was very helpful and friendly. The breakfast had everything any traveler from America could want! They even had eggs benedict, pancakes, waffles, french toast, bacon, sausages, pastries, fruits, smoothies, muesli, teriyaki pork bowls with rice, curry with fried chicken on rice, kimchi, assorted pickled vegetables and more. The lap pool was free to us (18m)as IHG members and the shuttle bus to nearby Aeon mall and Narita Airport was frequent enough to enjoy our travel.