The staff are amazing ... Malak and all other staff are absolutely amazing ... rooms are clean and good-sized.

Location is not that great ... no indoor parking... lack of facilities, equipment ... breakfast is average at best .... price is too high for a 2 or 3 star hotel.

Really enjoyed our stay at this very well kept hotel. We booked the Bayrak Hotel as it is on route to Sumela Monastery. On the main road out of Trabzon towards Sumela, it is very easy to find, with a large black and gold sign just before the exit. Room was nicely furnished, clean, comfortable and quiet. Breakfast was traditional Turkish, brought the table and very good, with mix of hot and cold options. Staff were very good. Parking just outside hotel, with loads of space.

No dislikes.

Really there is no words to say - this hotel must be 70 stars not 4 - really wow 10000000% , hotel smell is very perfect really wow , hotel is very very clean 10/10 , the breakfast is so perfect - it has alot of choises you can eat - the kichen upstair is very very clean “ i enteres it “ - and they have a very excellent reseption team - specifically mr karam - this man is very succsesfull man , he is very cute and usefull - he is perfect really and made alot of great things to us - really i want to thank him specifically . Also the transportation to trabzone mayden is not far “ 10 min in bus “ just 6 lira and the busses are at hotel door - really iam very happy to be a guest in this hotel and if i go to trabzone again surly i will book in it again - btw the price is very perfect - i booked a suite for 7 days just with 400 usd - really thank you mr karem and thank for bayrak grand hotel 💜💜

Everything and mr karem

Everything was just perfect Staff were very nice specially the hotel manager is a kind person (Mr Karam), speaks English, they take well care of their guests. Location is very quiet away from crowd and it's only 10 minutes from Maydan and airport. Recommend everyone to try it

From the reception when we arrived till the minute we left, every detail was taken care of. The cleanliness, above-all, was phenomenal.

Maybe I don't understand something about how things work in Trabzon, but I kept wondering why the hotel restaurant windows didn't have protective mesh against insects. Also, it can be dangerous for kids to sit near windows as the openings are not far from the ground. Only this, and everything else is great.

Had a brilliant stay, we miss it already! Cannot fault hotel. It was clean, in a very good location where you can easily take a mini bus that takes you to Trabzon meydan for 6 tl, a supermarket is just next to the lobby and a lovely mosque was facing our room 1 min walk from the hotel. They served a great breakfast! We loved it! and the staff were extremely helpful thanks to everyone there and special thanks to Mr. Karam. Would definitely recommend and would certainly stay here again. You will feel like you are part of the Bayrak family!

Hotel is rated as 4 stars, but deserve 5 stars for the facilities provided. Extremely convenient location for avoiding City traffic and access to Sümela Monastery and places to see in south of Trabzon. Provided room was excellent, clean, spacious and has all facilities you need, an upgrade within availability. Staff was friendly and helpful, round the clock. Has parking lot and Post office is just neighboring.

The location and the room much nice but the stuff are not supported with the gusset and the timing for the check out is not good compared with the others hotels

The stuff was very hard to understand the situation and they didn’t support much

-very friendly staff always smiling and always willing to help -clean and tidy. Attention to details -good breakfast with a variant in dishes each day -supermarket under the hotel

-weird smell in one of the rooms -location is 20 minutes from airport in a calm neighborhood -on the last day one of our cosmetic products were used by one of the cleaning staffs. -suite was a bit congested

Great staff specially Melek , very nice and helpful. They helped us during our stay by extending it twice because our flight got cancelled. Great location, and very clean , comfortable, quite area, and spacious room.

The distance from maydan but there's a bus behind the hotel for transport for 8 tl , the breakfast is good but can use more variety.