We had a great stay, lovely rooms, views.

We stayed for 8days and on 2 occasions a security guard from the hotel, used his master key to enter our room once during the night while we where asleep and 2 days later happen again this time in the morning and could not explain himself properly why he entered the room. This was reported to the hotel management but had now response.

Clean and tidy

Yes

Stuff were amazing

I find the room had bit of dust and the flooring had stains.wish they can see to that

breakfast

the room, no privacy from children because we're sharing a bathroom

The location of the hotel is in a good place , easy to access all other tourists attractions site. The staff was very friendly from the door to the reception right until we were escorted to our room. The food from the restaurant was also good and appetizing.

The fact that the room did not have microwave for when you bought food outside the hotel . The basin in the bathrooom were damaged couldn't drain water out as it stuck there, so had to leave dirt y water there , which I think it's also not fair for the cleaning stuff to find such. There's no mop to wipe after using bath tub or shower , so had to use those towels. TV in the room has boring channels and not good picture quality .

Breakfast 9/10

Swimming pool was closed

Hotel was clean. Staff was friendly. Most of all the Plumber guy I forget his name he helped us ,we were having problem with the sircone and he was so patient with us .there's a guy by the name of Charlie I think is the head chef he is so friendly and not forgetting Mr Patrick he was serving us with a smile . Engaging with us now and then . Mr Patrick and the h ead Chef I rated them 10/10 also Mr Lucky he welcome us and on the way to our rooms he was orientation us about the hotel even in our rooms he gave us orientation and we were so happy that atlist there are still good people outside

The staff there by the dinning hall I they don't know customer service not all of them but most of them .they are always serious no smile .I wish they could be so friendly like Mr Patrick. Sometimes we even scared to ask them help .the food was enjoyable .

Bar

Receptionist didn't like me

Cleanliness of the room and hotel in general, those employees are doing a great job. The friendliness and politeness of the staff in physical interactions. Value for money. Great food

Room service telephonic skills. Called in twice and same service, very straight to the point doesn't make a person very comfortable. The parking story of going all the way up and then validating the parking etc, I get their security measures though if you have a good system in place there will be no need for me to check in to the receptionist to stamp my ticket every time I come out.

As I was there for Comrades Marathon, I was literally a stone's throw to the starting line, I didn't have to wake up early. Beautifully located. High 5 goes to Mr Moonsamy. His intervention the next day made it a pleasant stay. I would recommend this ou lady hotel to anyone who wants to experience city centre stay that is more relaxed and comfortable.

My check in process whereby the family room was not ready was a nightmare and I felt the 2 guys at Check in one tall "Didier" or something like that and other short one were not honest as they kept looking at the screen talking to each other and even using some sign language was not pleasant to watch. I knew from there that something was fishy. Nonetheless Mr Moonsamy put that to rest the next day and that was history.