The room was great, warm bedding, TV with channels playing, generator when there is load shedding, fridge, welcome drinks(water), enough towels. Restuarant on site. Great location.

The shower didn't work properly, ended up using the bath tub.

The Property was good and accommodating

Is near from Beach

The Welcome The staff was friendly and willing to assist. (Front Desk, Drivers and Cleaners) The Breakfast. It has a long extended time to prepare and attend. The menu is halaal but you cant even notice. 100% for breakfast. Rooms. Clean and with enough space. Clean sheets and bathroom. The room mini Fridge 100%

The arrival - was not really great. Got to Durban during load shedding. Their generator was down and spend 1 hour in the dark. But they promised to fix it. Only found 1 cockroach. But guess its something all around Durban. Bath rooms - the showers are good but need a lil upgrade.

I loved the service by some of the staff, especially management, and the chef took control of the kitchen and was guiding the waiter to clear staff and was very helpful. The car guards and security services are very respectful, including housekeeping. I love that they had Netflix.

The furniture needs to be refurbished it's very nice but very old. The place looks like it needs a steam deep clean, especially the carpet. The stairs and some parts of the walls are sticky. There is no pool or enough parking space, but they have a parking system that is working, and I applaud them.

The receptionist was good. The staff was welcoming, friendly and eager to assist. The room was clean, neat and warm. The bed was comfortable, and big enough for my size. The breakfast was superb. It had various options to choose from. I loved everything about the breakfast, as it catered for a variety of persons! The staff, Nosipho in particular, was very kind and always at hand to offer help when needed. I love the location of this hotel. It is literally right at the beach - less than 3 minutes walk. I am not kidding!

Room location, and halaal meal. The view from my window was not sea-facing, which is something I like most. There was no bacon or pork. Unfortunately, that is something outside the staff's control. Other than that, everything was near perfect.

The buffet breakfast was good. The location is perfect. And the dinner was perfect. The staff very friendly and welcoming. The parking lot staff 👌 Keep up the good work. We will come back again next time

I booked double beds but they joined two single beds with two single beds linen and we were the couple it was very difficult for us to sleep. We had to call reception to atleast borrow us a double size comforter atleast to cover ourselves. The receptionist brought it and apologized and promised to rectify the mistake in the morning. And in the morning everything corrected

The stuff were very friendly, rooms were cleaned every day it was a very comfortable stay thank you the balmoral

It was a very busy street not so safe to walk there at night

The staff was friendly The food menu was reasonably priced The rooms were neat

It got very noisy at night There was banging on does in neighboring rooms

Balmoral was the place of my wedding reception. Hence we came back for our anniversary stay. We enjoyed the whole atmosphere (inside the hotel). The room was spacious although small. Very smart setup of the room. We loved the look and the vibe that it gave us. The breakfast was on point. I do feel the steak and omelette could have had a bit more flavour. My wife enjoyed her stay and that makes me content. Water was always hot when I needed it and I must say hats off to the staff! They never refused and always served me happily. Theres more I can say but lets leave it at that... short and sweet.

I was given a hair dryer upon request. No problem there. Unfortunately the 2 pin connections in the room did not match the one on the hair dryer so my wife could not actually dry her hair properly. I also did not like the fact that I got so full I could not eat more of the delicious breakfast! Haha Please ensure the window sills are brushed off as this fine particles came in little by little with the wind. No big deal. Oh yes and the WiFi dropped which was a bummer

On arrival security until departure security was great, the reception & with warm welcoming and support was so touching like they knew my circumstances in life. My mom with dementia was very comfortable and felt very special and the staff assisted when help requested. Thumbs up to all employees and even to the travellers were so kind to us. I had exceptional Christmas time and reted just wished had booked 4 more days.

The not sound proofed walls and the physical disadvantage ramp in the reception not available worse night time its scary to use alternative. The system needs to indicate that i.d copy is required.