The hotel offers an high standard bar and restaurant. The room was comfprtable and clean and the staff very gentle. The place is situated not far from the center.

Better using uber or ask (and insist) to reception to call an uber for you, do not use "tour taxi" situated out of the hotel and sometimes adviced from the staff of the hotel, because even if drivers are kind and cars clean, the rate is around 10 times the price.

The hotel itself was beautiful; however, its location is in an area with a high crime rate, which limited the opportunity to explore and enjoy the surrounding area.

I was disappointed with both the location of the hotel and the lack of assistance provided to guests with their luggage. It was particularly concerning to observe an elderly couple struggling to manage their bags while attempting to enter the hotel, with no staff available to offer help. I believe the hotel should address this issue and consider implementing a system to provide better support for guests, especially those in need of assistance.

The manager Bongani is excellent. First he resolved a billing issue (the initial charge was higher than Booking.com's price), then he contacted the manager of the tour we took the next morning - confirmed our tour reservation and the hotel address, then I emailed Bongani the tour's pdf and he printed it. Excellent service .

The hotel MUST warn visitors to take transportation directly to the hotel. We were lucky we didn't do my initial intention: land in the evening at JXB then take train to the nearby station and walk to hotel. Our belongings certainly wouldn't have reached the hotel and we may not have either.

The location was excellent, within walking distance to three museums and a mall, just across the street. We felt quite safe during the daytime and like other prudent travelers were inside by dark. The Africa Museum and the Workers Museum, as well as the Bio-Science Museum are only a 10–15-minute walk. Fitzgerald Square is just across from the Africa Museum and there is a theater at the other end of the entrance to the mall. The breakfast was quite satisfactory, a very nice buffet, with fresh cut fruit, cereals, eggs cooked to order, several types of sausage, bacon, a nice assortment of breads, pastry, apples, oranges, bananas and deli-sliced meat, cheese, olives etc. The staff was very friendly and helpful. Ronald, the daytime front desk manager, called Bolt several times for us, because my app was not working. Blessing from security made sure we had directions to the museums and could find out way back to the hotel. It was cool for the outdoor patio, but it is a nice private location with a small pool that would certainly be inviting on a hot day!

This is very minor, but it would have been lovely to have a coffee machine that makes, different specialty coffees lattes, cappuccino, etc.

The best part about our stay was the exceptionally accommodating, helpful, and welcoming team! They changed our room with no charge when we arrived early in the morning for an early checkin. We subsequently returned for a subsequent stay, and there was a neighborhood-wide power grid issue that led to the hotel's hot water being down. The hotel staff kindly refunded us for 50% of the night with no hot water and offered to book us at a sister hotel or arrange for us to shower there. They really went above and beyond to help us. We also really liked the location. Although parts of downtown Johannesburg are quite down-and-out, the hotel is in an oasis where it is safe and comfortable to walk around a small pedestrian district, shop, attend a performance or go to a museum, or just look at the amazing street art. It was also central to take Ubers elsewhere in the city. Room was modern, comfortable, spacious, and quiet.

The continental breakfast on offer wasn't the best we've had. One of the rooms we stayed in had a dirty carpet (the other room was spotless though). There was a sliding glass door between the bathroom and the bedroom, which some might not like.

The attitude of the staff they are so kind. The neatness inside. The location of the hotel, next to the mall.

Breakfast is not exactly Buffet. The entrance for pedestrians

The staff is friendly, professional and very helpful. The place is clean, food nice and facilities very good. At first location looks intimidating but I soon warmed up to it. I would advise the local walking tour, Nikki jazz club/ café and definitely the Museum of Africa just around the corner. Being in the “middle” of things makes a big difference. Very good value for money . Will come back !

Breakfast should be included and be a bit “richer” ( more variety like the City Lodge in Cape Town)

The hotel is very stylish and well decorated. The staff were super friendly and helpful. We were allowed to order food to our room. I was ons crutches during the stay and while waiting for an uber the security brought me a chair to sit on while waiting. Even with crutches to hotel was very accesible and I had no trouble moving around or doing what I needed to.

The area around the property may not be hreat. Honestly ot was not bad and the security is excellent. I really felt safe the entire stay.

The clean rooms with excellent A/C, the good location, the polite and helpful staff. Even the breakfast food was nice and plenteous, and I could see that they were trying to get me to enjoy my stay. Overall, I had a fantastic experience during my stay and would highly recommend this hotel to anyone looking for comfortable and enjoyable accommodation in the Central Business District of Johannesburg.

Practically nothing... I arrived a bit after the earliest time for check-in, so I ended up waiting about 30 minutes for a room. Also, the room, though having a spacious bathroom, had a shower instead of a bathtub.

I stayed for 3 nights and was only there after 17h00 due to commitments during the day .I only had supper there at nights . I must compliment the chef on all 3 nights stays. The first Night My wife and I tasted your burgers which was out of this world.. That is genuinely a gourmet burger. Out of this world.. recommend it to anyone. I am hoping its the same quality at the city lodgers here in PE, so that I can eat there when going out to eat, instead of an overpriced restaurant The second night we choose the ribs with salad chips.. .Taste out of this world. and soft . It melted in the mouth ..WOW. The ribs was nicely cut up ,which allowed me to jump in and eat straight away. Real value for money The 3rd and final nigh (Sunday) . we ordered the chicken pizza(think it was th Tikka). Topping was so thick you would think you have a pie.. full of chicken and cheese .. For 110.00 definitely a bargain.. Two of us could not even complete it and I am a Pizza lover.. Please send out your chefs to PE so that they can train the chefs this side. Lastly The barman Whose name was Jacob gave me excellent service.. He even brought our meals up to the room for me.. where we were supposed to collect it.. Special Thanks to him Lastly ..although the area is suspect.. Lost of people hanging outside around ..which can be scary for a young family.. The place itself and security is superb.. Would rate it a 4 star plus experience for me Morga Moodaley

Just the surroundings outside by the station People loitering around Area where its located .. But it was okay for me as i wanted to be near Witwatersrand for my daughters residence...