New facilities and furniture,clean, nice staff.

Weak buffet,both for breakfast and especially for dinner,so buffet price can be considered overpriced.

Staff

My room was not totally clean and had leftover condoms in the drawers as I opened when checking out

Clean but slightly cold since the weather was pretty bad , overall 9/10 !

What I liked: The staff were exceptionally friendly and helpful from check-in to check-out. The room was clean, well-appointed, and comfortable. I especially enjoyed the small touches like complimentary water and the cozy bedding. Breakfast: Breakfast was fresh and satisfying. A good variety of hot and cold options, and the coffee was strong—just how I like it. Location: Perfectly located—walking distance from key attractions but still quiet enough for a good night’s sleep. Very convenient for both leisure and business.

Outstanding Experience! The staff were absolutely amazing—friendly, efficient, and always ready to help. After reporting our broken TV, we were moved to a new room in under an hour, which was incredibly impressive. Our room was cleaned daily, maintaining a high standard of cleanliness throughout our stay. The location is also a big plus—not far from shops and easy to get around. And the highlight? The Level Seven restaurant. It was nothing short of luxurious, offering a top-tier dining experience that really elevated our stay. Highly recommended!

Bathing water was lukewarm and not hot

The hotel has a restaurant, a very nice bar and an outside swimming pool, ideal when it's sunny. The staff is very friendly, the room big and clean. We had dinner (à la carte) and breakfast (included in our rate), both good. We asked for the shuttle service from and to the airport, worked very well.

We wanted to reach the centre of Joburg and asked the front desk for the driver's rate, since we were told that Uber is unsafe. We knew what we wanted to sight see (two spots, 15 minutes away from each other by car) and we were given a rate of approx. 150 euros. It was too expensive, we decided to stay at the hotel for the entire day for lack of options.

Please check the bathroom door in suite 111 you really have to slam the door to close it. The lift operation is suspect. Most visitors struggle with their key cards to operate the lifts. Staff at reception to acknowledge booking in by acknowledging a person waiting to book in rather than ignoring them until they finish with previous customer. We bookied in both times and we stood at the reception for a while without being acknowledge. A polite "I will be wth you shortly" would really help.

It was pleasent and we enjoyed our stay. Buffet was excellent but tbe poedings were not to standard.

The room was really clean & comfortable. The lady from housekeeping who came to tidy up during my stay was professional and really nice. I enjoyed the eggs benedict & seafood pasta from the Avenue restaurant. The strawberry daiquiri mocktail was delicious.

Getting an iron was a hassle... It took 3 hours for them to bring me one after I requested & I had to make follow up calls. When they finally brought it, the iron was leaking. The farmhouse breakfast from the Avenue was not good at all. It was really cold when it arrived in my room. They added bangers which were not advertised, instead of the Bolognese & Potato Rosti.

We couldn't checkin when we arrived. Although it was still before checkin time we received a voucher for a drink. Rooms are spacious and price very reasonable.

Airport shuttle only runs once an hour and it is unclear at what time they depart from the airport. No timetables and no answer on my email. Also most of the doors to the rooms don't close properly so you have to smash the door to close it, making it noisy. Walls between rooms also very thin. I didn't have any issues, but if you have noisy guests around you it could be. Pillows are a little soft and single beds are a bit too small.

Good location with secure free parking. The main hotel is very nicely decorated. I had the pleasure of staying in the Boutique section, which was very quiet. The beds are super comfortable, and the rooms are nice and clean. I did not have the pleasure of eating any of their meals, so I cannot rate their food. Great stay and would return.

The broken blind in the bedroom which needs fixing Room 601, this was reported at reception.