Fantastic, welcoming and comfortable property - old world charm with modern amenities. Staff were very engaging and we felt very relaxed. Unfortunately we were only there one night - but we enjoyed everything from airport pick-up, check in, delicious dinner and great breakfast selection to the transfer back to the airport. A special mention for the fire pit - a lovely place to sit and relax. Also beautiful big tub in the bathroom, and super comfy beds. Thanks to The Residence for a great experience, definitely keen to come back for a longer stay.

Nil

Special invite to all travelers you should come to this hotel ! This time I stayed two days in the Villa it was breathtaking - beautiful spacious - well ventilated - peaceful - beautiful art - loved the walk-in closet, the big pool outside fabulous , that swinging special chair in the shade outside in the villa priceless . staff very professional great customer etiquette. Heated private pool was amazing ( I enjoyed the fact that its deep) - I am not sure how you got the heated pool and that tree together like that but it was very special, that setup or combination put your hotel on another level (International standard)- precious experience indeed '.

Unfortunately the TV had issues - other than that I really enjoyed my stay there.

The property is located in a quiet neighborhood. It is homely and with a lovely ambience. The food too is awesome with definite excellent culinary skills.

1. The carpet in the rooms and common areas is getting abit worn out and needs to be replaced. 2. The tv in the rooms is of a cheap spec (didn’t expect that for such a high end place) and wasn’t working 90% of the time. They should seriously consider cable or satellite tv. Commercial rates are not that high.

Dinner was great. I had the Salmon. My husband had the Pork belly. Listening to live romantic piano play while dining was a bonus. Breakfast was delicious. Lovely view on the garden. Staff (service) were super helpful and friendly. Room were spacious with big bathroom. Management provided a festive bottle of bubbles and 2 glasses in our room for our anniversary. Thank you for that! :)

Pretty much nothing

We loved the design of this hotel. It was like Ethan Allen had had a hand in decorating the public spaces - it was so perfectly boho British Colonial. We loved the cozy bar and the lush plantings on the grounds of the hotel. Also loved the breezeway with the coy pond on the way to the bar and restaurant. Our room was very comfortable. The staff was laid back while still being professional. We have stayed in many places in South Africa that were super-duper deluxe. We liked that The Residence felt more homey and comfortable without being over the top.

We have stayed here a few times now and the staff are always lovely. The upgrades to the hotel are nice and are definitely an improvement. Pool villa is our favourite room. Breakfast is also nice.

The menu could do with an upgrade, its been the same for years. The food comes out a little cold. The heated private pool in the villa wasnt heated couldnt get it working during our stay.

Loved the service and great staff. Adore the Penthouse with its privacy, space and ambience . Perfect for a romantic getaway or to celebrate a romantic occasion. Fireplace was excellent. Breakfast was excellent.

Only concern is that the steps from outdoor area to bedroom should be clearly marked with tape as it is easy to miss the step. My kinglip at dinner was very overcooked and had to be sent back, but previous experience with the food exceeded my expectations.

Very stylish, suite very large and a wonderful outside jacuzzi in a large and lush garden. Luxury for sure. Waiting staff and food comes up short. Temperature wrong, repeatedly sending food back. Insanely and unnecessarily expensive (even when spending in USD). Boma round fire at night is a nice touch.

I was absolutely blown away by The Residence. Each area is tastefully and elegantly decorated, the facilities are spotless and well thought out, and it truly felt like I was in another world. A peaceful and memorable experience - in all my travels I don't believe I have experienced a room as spectacular as the Penthouse at The Residence.

We had a lovely spacious room with a large terrace and jacuzzi. The hotel is beautifully furnished, the outside spaces are very attractive and the food is excellent. My wife enjoyed the spa treatments and facilities. The staff are brilliant. We booked the hotel airport transfer, well worth the outlay.

Nothing