The concierge was very friendly and professional. Ms Kris Park and Ms Annie Lee in particular. The bell-boy was also very helpful and prompt. The room air con was strong and washing machine was great. Breakfast was good.

Nothing

This hotel was perfect for my son and I during out 5 day stay in Seoul. It had a mini kitchen with items needed for cooking and settings for 2. There was even a washing machine, we travel lights so this is something I was happy about. The room was large and quiet. The staff at the front desk were very friendly and even called us a cab one morning as our ap was not working to request one.

Although there was breakfast included without reservation (which I appreciate so much), there was no variety. I also feel like it was not as fresh as desired. The juices were labels to make you think it was fresh juice, but when refilling it they opened a bottle of orange juice from the store and poured it in. Like I said, I appreciate the breakfast and the work they put into it, I just wish there were more options and variety each day.

Room clean and comfortable. Staff lovely and very helpful, breakfast each morning was good and staff friendly and happy to chat. Location was great, walking distance to the two palaces where we spent our first day. Taxis were great to travel around Seoul. It was so helpful to have a washer drier in the room, we were able to do our laundry before moving on. Hotel also had a small convenience store which we used several times and a restaurant, I have been to Italy before but this restaurant made the best lasagne I have ever had yum!

The bed unfortunately. Very hard and difficult to sleep in, subsequent hotel in Japan was same, hard.

We had an Executive One-Bedroom Suite that had plenty of room with a living space separate from the bedroom. The kitchen facilities weren't used but it did contain basic equipment to provide for limited meal choices (maybe breakfast and lunch but wouldn't try for dinner). Room was cleaned regularly (although they didn't do our room on the Sunday we were there). Location is great (especially for two palaces you have to see). Subway station about 5 minutes walk away.

Would have been nice to have a bar with a view towards the palaces.

Had a subpar experience 9 months ago and was glad to find that the hotel had made some improvements to make my current stay a more pleasant one. The service of the staff was superb and very friendly. Their English proficiency was excellent as well. The toilet was finally fitted with a bidet and room was very clean.

Was never in favour of their bathroom taps (one knob for hot water and another knob for cold water). It was very difficult to moderate the water temperature. Similarly, the bathtub is rather high to climb into. It would’ve been great if there are room options with standing shower bays instead to make it safer for elderly.

Excellent location, delicious breakfast, very nice and friendly staff. The hotel left an incredibly pleasant impression. Very cozy and beautiful courtyard. The view from the roof of the hotel is magnificent. And the roof itself is like a small palace. Everything is very well thought out, the room is incredibly comfortable in which there is absolutely everything for a pleasant stay. Thanks to the whole team!

I liked everything!

The room have a great view of the Gyeongbokgung Palace and its surrounding. There is a billiards table and children playing room on the second floor of this service apartment. The counter staff are very courteous and provide very fast and efficient services. This service apartment is located near the Insadong and Gyeongbokgung Palace area.

There is no room cleaning service and change of towels on every Sunday and there is no Air Con in the room during the spring season. The food choices available for breakfast served in this facility are limited day by day. You might get bored with the food choices when you have breakfast for five consecutive days or more.

The location of the hotel was amazing. It was right across the road from the main palace which meant it was just a quick walk down the road. The room was setup like a studio apartment and having access to a washer/dryer was really convenient. There was a convenient store and coffee shop just outside which made grabbing snacks quick and easy. The breakfast was nice.

The beds were a bit hard. The elevators were also really slow which was a bit strange.

We spent 6 nights in the apartment, very quiet and clean and well organised. Location is nice near to the Palace and myong dong night street about 20 minutes by walk. We also tried the breakfast which is good, although it was limited options, but meet the requirements. Near by there is groceries, shops, and coffee Thanks for everything

Nothing honestly

We really liked the location of the hotel, near several palaces and areas that we wanted to see. We enjoyed the spaciousness of our room and that it had separate bedrooms, a kitchen, and a washing machine to do laundry. The staff was also very friendly and helpful, especially the staff running the breakfast area. The room was also very clean.

The hotel is a bit dated which wasn't a problem for us, however, there was a large spot on the carpet in the main bedroom and the wooden floor in the living room area was very scratched up. There were also some spots from water damage on the ceiling and some loose texture/ bubbling.