Communal areas bright and welcoming, friendly, efficient, caring staff, relaxed seating area at foyer. The pet-friendliness of the hotel as travelling with 2 cats, location near motorway. Breakfast area clean, well presented, food was tasty, dinner enjoyable. Lots of guests travelling with pets and the camaraderie of chatting with them. It is a huge relief to find an accessible, pet-friendly hotel. The kind receptionist gifted us toys for our cats, unexpected and incredibly sweet. Also, the style of the wardrobe in the room had the bonus of providing a safe, cosy corner for the cats to curl up and sleep in. They felt safe! Very comfy bed, efficient shower. We had a great sleep.

The hotel looked closed on arrival with the big front gate being shut. Initially it was confusing as we arrived with a heavily laden trailer and pets, so were anxious about how to turn car and get in…then we realised gates automatic. Some of the hallways, external stairs could do with some refreshing to be more welcoming. There is a very corroded metal stairwell support outside. The wallpaper and paint in corridors is scuffed, chipped and in need of a refresh, the corridors smelled musty…all these things can be remedied. Food- there are limited options for vegetarian guests, no alternatives to cow’s milk/ yoghurt. Limited vegetarian options, adding a veg lasagne and burger to range would help.

11th December 2023 Great customer service ( we’ve had to cancel and rebook our return journey 4 times so far as our car needed repairs 2 weeks ago and we’re still waiting for parts to arrive in Murcia 😬) the staff are so considerate and very pet friendly, delicious food, clean and comfortable beds, exactly what you need on a long journey from the UK to Southern Spain, we’ve stayed here several times and look forward to staying again soon for our return journey, apart from the Eurotunnel it’s the next booking we make! We consider it part of our holiday ❤️

We like everything

For me driving from Tallinn to Estepona in autumn and back in spring this is a decent 10-11 driving hours from Costa del Sol. The hotel offers safe parking area, and 24/7 reception if something goes wrong. The personnel are always friendly and the facilities, cleanliness and breakfast all good, as price per value as well.

The room was big with a double and single bed. Since I was alone just one bed and a writing desk for laptop would have been better.

Have stayed many times and like that our request for groundfloor accomodation as we have a dog is granted If the weather is favourable it has a lovely terrace for a drink after a long drive

At busy check in times not enough staff (2) on duty to deal with this and man the bar for us thirsty travellers. The bar and the check in desk share the same card machine ! You need 1 for check i and another for the bare area

The room as immaculately clean and fresh, spacious and bright. The staff were friendly and helpful. The bar was well stocked. The restaurant served good honest food, generous portions served beautifully with a smile. A great place to relax without having to leave the hotel to search for food and drink. Breakfast was truly excellent, plenty of variety on bakery items, bread of many types, pastries and pancakes. Eggs, hams and cheese. Yogurts, fresh fruit, juices. Copious tea and coffees of all varieties, hot chocolate. A selection of alternative non dairy produce. The icing on the cake was that the exit was through a petrol station enabling refuelling with ease without the need for searching around for facilities. Full marks all around, good value for money. A definite on the list for a stop on future journeys.

This is the fourth time that we’ve stayed at this hotel. Excellent location. Staff are very good. Like that it’s dog friendly and that we were able to have a ground floor room. We’ve eaten at the hotel. The food is good and is ready quickly. Wine good too.

Didn’t like the coffee from the machine - next time will pay extra for coffee from the big machine the other side of the counter

The staff in the afternoon/evening of my stay were excellent.

The rooms are not sound proof enough. The couple across from me were listening to music and had sex until 1:28 at night. I barely could sleep and it really bothered me because the next day I had an expected 7 hour drive and I was really tired. I am now staying one night at Ibis Alecante and the staff sucks and parking sucks

I like how easy fast it is to get to the room. Its very professional and clean. It has a elevator and the staff know how to speak english. They have a bunch of soup in the kinda big bathroom. They gave us a map and told us where we could go to walk the dog. We got there at 18H and we had parking space but there aren't many. We fell asleep and got too late to eat at the restaurant but the lady made us pizza either way. Really nice pizzas by the way they look tasted fresh. It has a lidl really close by and a cafe after that, very good.

There isn't a really bad thing. Maybe the restaurant is a bit small and there isnt that many parking space. But there was a sign saying they help you with parking in other places. The room is good but not too big. It is in a kinda industrial area.

The hotel is 20 minutes from San Sebastian, but offers great value for money. The room was small but comfortable and clean. We got 2 rooms close to each other for our family. Our dog can accompany us, which is a unique feature of the hotel. The breakfast was very good. I would definitely go back.

The bedroom could be bigger.

Well placed for an overnight stop. Comfortable clean room, quiet, nice bar and restaurant area. Friendly staff.

The shower was dangerously slippy. The pillows were lumpy. Although the evening food was tasty, there is only a very limited menu. Breakfast was average, have had better choice in an Ibis Budget hotel.