Attention al cliente

Obsolescencia de las habitaciones

Mainly the location and the staff were very kind. And the rooms are comfortable and clean. ,

The parking:, was always full and if you have a car you must park where you can find parking outside the hotel, one day I park 800 meters from the hotel.

Everything was as on the pictures, an older hotel but nice and clean. The location is very good if you have a car. Parking is in front of the hotel, if there is none there, will be in the street without any problems.

The only thing we didn't like, the ladyes who work in the restaurant don't let couples sit at the big table, even though there is no room at the small tables, until someone finishes their dinner and gets up.

Ecxellent and attentive staff. Flexible with early breakfast due to excursion or allowing us to have lunch instead of dinner we cannot have... Late checkout at 12 for free. Very good food, lot of options, buffet breakfast, lunch and dinner too, with free water and wine for dinner. Nearly light all inclusive... For money you pay you get excellent value. Nice location with many paths around coast. Heated pool 26deg C even in February with sundeck and seaviews. Mind there is no beach. We were able park our car everyday just infront hotel.

Rooms are old, just bathroom was probably few years ago renovated and they put new mattress, but it was ok for our stay. It can be noisy from neighbors, you can hear their showering or toilet flushing, so depends what neighbors you get. In such hotel taking shower regularly at 5am should avoid everybody. Location itself is very quiet. Wifi is not password ptotected what is VERY DANGEROUS these days, they should change it.

I had read a few reviews about the hotel being a bit run down and yes, it was, but it was a 3* hotel and we were really satisfied with our stay. The room was large and comfortable with a nice balcony. The bed was comfortable, but on the the soft side. Walking distance was the local town with a number of shops and cafes/bars. Pretty basic but with nothing lacking. The reception staff spoke very good English and were attentive. The pool was a decent size and there was plenty of space for the sun beds. Also the prices at the bar (EUR2,80 for a large beer) seemed really good. A really nice place for a peaceful holiday.

The only complaint I may have is that our room was near the entrance to the hotel and this was where people smoked while waiting for a taxi or such - the smoke came up to out balcony. There were many German guests and at meal times they could be quite impatient if they felt someone had jumped the queues.

The room was spacious, with plenty of room for 3 people. Despite being on the first floor, there's a lovely sea view. The stay was peaceful and quiet. The swimming pool was a bit disappointing because, even though it was big enough to swim in, the water was very cold. The food for breakfast, lunch, and dinner was very good in general. The location is good since the hotel is near an excellent trail to enjoy the cliffs area and some beautiful beaches. Overall, it was a great stay!

The water in the swimming pool was icy, but they advertised it as been heated. The beds are too soft, feeling like a type of mattress from 20 years ago. Some of the towels in the room looked very old.

The area was lovely, close to amenities but in countryside too.view from our balcony fabulous. We we're close to walking trails so we didn't need to get public transport some days.if you needed a bus the hotel provided on into Puerto de la cruz or other option was to take short walk into Longuera. We also used to take path directly opposite hotel ,up a lane to roundabout for connecting buses. Staff immensely hard working.

Pool was cold so I didn't swim.Food could of been warmer.maybe Bayer Maria wasn't working. There was a singer on most evenings but songs very repetitive .Good voice thou

Hotel is located in good area where is not to much noise, alot of parking around in the hotel and around the hotel. Heated swiming pool was great, there was almost no one in it as most of the guest are older people, they tend not to swim but sit by the side. Food was quite good, they had alot of pancakes which where not home made but quite good.

A bit dirty, especially the bed sheets, but what can you expect for such cheap price, was good.

Great hotel and great value-for-money. Also breakfast buffet was great and good restaurants available withing walking distance. Car parking was an issue on the hotel premises, however usually it was not problem on the streets next to hotel unless there were foothball trainings or games (stadium right opposite the hotel) - which was the case quite often in the evenings.

Car parking was an issue on the hotel premises, however usually it was not problem on the streets next to hotel unless there were foothball trainings or games (stadium right opposite the hotel) - which was the case quite often in the evenings.

Room was clean , comfortable bed, kitchen fully equipped View - we had ground floor room with view on the sea ...it was ok but i think a room at level 3-4 has better view on the sea Breakfast very good , variate Lunch and dinner were not included in "our price" but you can pay at the reception and eat in the restaurant as "buffet" (very good food) Also hotel has a bar (good prices) and in the evening you can stay on the terrace ,live music and dance ( if you would like to dance ) Personal very friendly Nice garden and pool , very clean ps: If you want to eat in a "local" restaurant/bar -200m away from hotel - try "Guachinche El Pino" worth to visit - reserve 1 day for Loro Park (don't miss the live shows ) and playa de las Teresitas if you want to visit "Masca" village -check fist the route - quite difficult by car (road is very narrow and many serpentines)