We really enjoyed our stay here. We felt very welcomed from the very first minute when we arrived at the hotel - the receptionist not only gave us clear instructions and information about the hotel but also told us lots of useful things about the city and the island, the places worth visiting etc., this was really nice. The room had a lot of facilities, the view was perfect - we could see both the mountains and the ocean from the very top floor. We could relax in the pool area, there were nice gardens, a minigolf, a gym and other facilities. Everything was perfectly clean and tidy.

It could be nice if there was a kettle in the room to make tea/coffee, but that is really just one minor thing, evertyhing was superb.

The garden area was amazing with many different outside sport activities, benches, plants, etc. There were 3 outdoor pools and a breathtaking sea view both from the pool area and our room, and also from the restaurant of the hotel. The staff was super kind, helpful & friendly. We had only breakfast at the hotel and we were satisfied with the great selection of food there. We also tried the beach bar/restaurant of the hotel and it was a great experience as well, nice food and cocktails. All in all we had an amazing time at the hotel and we will definitely come back when we visit Tenerife again. :) *extra appreciation for the hotel for surprising us upon arrival with an upgraded room that turned out to be a big suit with sea view (from 2 terraces/ no extra charges) & also for getting our room ready earlier than the official check-in time without a problem. An idea for the future// I would suggest for either have one of the coffee machines with plant based milk or just have a separate foam maker machine as some type of plant based milks are already available. I am aware the need for that may be lower but I would truly enjoy the availability for a nice, foamy coffee with plant based milk and i'm certain there are many more individuals. :)

Every day we woke up knowing a great breakfast selection awaits us. Plenty of tables and an outstanding view of the sea. Regular shuttle buses to the beach and Centro Comercial Martiánez. The hotel is situated very close to the allfamous Loro Parque. Also liked the option to skip room cleaning for the following day in exchange for a coupon for 2 drinks.

To point out some downsides to our trip. Since our visit was before the main season, there was a lot of work around the hotel. Cleaning + painting the pools, fixing some balcony tiles (mornings were a bit loud), paiting the main lobby and so on.. But I guess this was the right time for it. In any case, after breakfast we left the hotel and went discovering the island. So it didn't trouble us much at all.

Stunning ocean view! However, be aware that the waves crashing against the shore can be quite loud, especially during intense swell conditions. That said, we still managed to sleep well. Fantastic breakfast with a good selection, including gluten-free options. Overall, the facilities and service were very good. Though the hotel is a bit far from the city center, shuttle buses are available, and it’s a lovely walk along the coastline.

The bedding was disappointing—a single, small cover for two people, which felt insufficient. Also, it was a bit unusual as it wasn’t inside a duvet cover. After requesting a second blanket, we received one, as well as an iron, which was helpful.

- friendly staff - very nice pool and other activities on site (padel, yoga, pilates, bingo) - very nice view of the ocean, the coastline and the sunset - good breakfast - nice lounge for drinks

- very noisy because of the ocean, the windows of the balcony weren’t very helpful to mask the noise (we had a sea view room, don’t know if it is the same on the other side of the hotel) - expensive parking, but we used the free one across the street next to the baseball field, though it was in a dirt field (be careful because there aren’t crosswalks)

The property is very clean,roomed cleaned everyday its not noisy.Food is amazing.You get a glass of wine to welcome you.The staff are also kind and good.

It is on top of a hill so the noise of the watee hitting the rock is too loud and the screeching noise of the blacony doors due to the strong wind the whole night was too much.Apart from that the hotel is mainly full of old Germans its more for the older people majority german pensioniers.For children i would not recommend.But anyone that loves peace and quiet this the best place for you.

The resort's lush botanical garden was a highlight of my stay, offering tranquil spaces perfect for sunset yoga and relaxation. The architecture is truly unique, warm and charming in every detail. The view on the ocean is incredible! I really enjoyed my morning coffee overlooking the big blue cuddled by the sound of the waves. What really sets this resort apart is its extraordinary staff, so friendly. They made me feel instantly at home. I found myself wishing I could have extended my stay. From the stunning grounds to the exceptional service, this resort exceeded my expectations. Highly recommend for anyone seeking a memorable stay in Tenerife.

The common areas of the hotel are truly beautiful. From the balcony of our room, we enjoyed a lovely view of the sea. The room was clean and comfortable. The breakfast and dinner, served as a buffet, were varied and plentiful, and the meals were satisfactory. It was pleasant to have breakfast facing the ocean. The hotel offered us chocolates and a lovely card for our wedding anniversary, which we particularly appreciated. Additionally, we found plenty of free parking spaces nearby, which was very convenient.

In the room, the sliding glass door no longer locked properly, and with the wind, it kept rattling all night. Moreover, the hotel was undergoing renovations. Poor Wi-Fi connection.

Great location, perfect view, nice pool, beautiful garden, nice gym, comfortable room.

Well... Breakfast area is quite big and everyday just three/four tables were occupied at the time that we were eating. But the waiters gave us so much pressure and literally took our plates while we were still eating... Very rude! Asking multiple "finished? finished? finished?" Is breakfast some kind of race? It was SO disturbing. Also the room cards were decoded several times and it was frustrating because our room was on 14th floor and we had to go back to the reception desk.

The staff are amazingly helpful and welcoming! It made all the difference. We ate breakfast there every day and it was fine with a good selection. The view out on the sea from the eating area is inspiring. The best thing about this hotel, along with the kind staff, was the large heated swimming pool and the outdoor area. The kids loved the minigolf. Loro Parque is just a five minute stroll from the hotel and was a fantastic whole day experience for the entire family.

The biggest negative with this hotel was the loud noise on the sea-side from winds and waves (louder than you would think). It was not a problem for me or kids, but my wife needed earplugs to sleep and sometimes I'll admit it felt very severe. With a thicker and better glass door this could probably be fixed. Also note that the terraces on that side are pretty much always in shade and not a welcoming place to sit. The hotel is a bit worn and the cards for the elevators don't always work which leads to both funny situation with fellow hotel guests and mild frustration.