We paid a little extra for the Deluxe room and it was so well worth it. We were on the top floor (6th) and had the corner room with a double balcony. The staff were helpful and friendly. The breakfast was fresh, well stocked, lots of choices and very tasty. We were there for 2 nights and our room was cleaned up after the first night which were impressed by. We were able to store our bags after checkout because our flight home wasn't til later. Hotel is a 5 minute walk from the Metro (Canal) station and then 4 stops to the city center. Get off at either Opera or Sol. So easy! Would highly recommend the Italian restaurant a few doors down from the hotel, it's called Noi Due. We found it on the second night, wished we had found it sooner! Amazing food! We really enjoyed Madrid, loads to see. Weather in Feb was sunny but cool, The evenings were quite cold, warm jackets were needed.

Nothing

The room was really good and accessible, I asked for extra pillows, and they were there on arrival. The hotel suggested we moved to their sister hotel literally 599mtrs away, as the disabled parking and access were better at the central hotel. Room service was like none I have had before, absolutely beautiful food, hot on arrival and cooked to perfection and arrived on time. Staff so friendly and helpful.

Silly, as i had to stretch to find any that was a minus with this hotel, but only 1 cup of tea and coffee per couple. It would have been better to have perhaps one so one on arrival and one in the morning. Only had shower gel and hand wash, no mini toothpaste.

Purpose of trip was the start of university year so location was great. This street has everything! Great restaurants, local community shops and even an amazing outdoor sports and social facility. I have stayed before so it’s so good I have stayed again. This time on 6th floor which comes with a huge lovely outside terrace .Fabulous value for an inner city location. Very helpful staff on reception who went over and above to help me.Thankyou Marta and Maria ! All in all absolutely amazing for this trip !

For me this trip it was perfect.

The location was quiet and convenient for getting the Metro. In our street there were bars and restaurants if you wanted to eat locally. We quite enjoyed our breakfasts there, there was plenty of choice. All the staff were always friendly and helpful.

Our room was small and cramped. We did not find our bed comfortable at all. It was hard and could have done with a comfy mattress topper. The lighting was dark, and the general feeling in there was quite gloomy.

Lovely building. Its location is fabulous. The long road where the hotel is has a market at one end and a great park at the . There are lots of cafes and restaurants all the way along with boutique bread and vegetable shops. It’s a lovely quiet but interesting location with good public transport connections . Staff and room cleanliness all very good

Nothing not to like

Very clean lovely reception staff who were very helpful Good location Great Italian restaurant 20 meters away Lovely quiet location but good connections Fabulous shower !! Room service is outsourced but an excellent service delivered in a lovely box by a very smartly dressed waiter who opened my wine Will use again as ideal for the university campus city €5 via Uber

Nothing not to like

The unavailability of an employee this afternoon, who was absent at the counter, with all the doors open, made me take my bags, and he reacted very poorly. He was also uncooperative in the previous days, but the rest of the staff was great.

The room was very clean and spacious, it was worth paying slightly extra to go for a deluxe room as it was nice to have a large balcony to sit on to have a coffee in the morning and a beer in the evening. The bed was comfortable, the shower was good and there were plenty of towels and toiletries provided. Complimentary coffee pods in the room were a nice bonus as well. Breakfast was good, there could have been a slightly greater selection but overall I was happy. We were able to check in slightly early on arrival which was appreciated. It is a 20-30 minute walk straight down to the Grand Via with plenty of cafes and bars to break up the journey if you wish. The hotel was easy to reach from the Airport via the Metro system and there is a Metro station (Canal) a 5 minute walk away.

There wasn't anything I didn't like.

The breakfast was quite good for a 3* hotel, with some freshly cooked meals (sausages, omelette, scrambled eggs) - definitely a good way to start the day. The check-in and checkout were smooth and efficient, no waiting time. The bed was average, but decent (again, for the 3*), quite oversize for the room size I had.

The bathrooms could be freshened up (cracks in the tiles, joints, overall a bit outdated). The sound isolation could also be better, especially in a smaller (single) room where I was staying, the bed was right next to the door and any exterior movement sounded as if it was directly in the room.

I loved it. I remember Antonio and Joseph from the front desk that gave us an excellent explanation and support to visit some places and the best way to go. Also all we need, they provided to us in the nice matter.

Just we need some more light in the room,.