Friendly and very helpful staff! Staff always ready to answer questions and provide answers. Good breakfast buffet; restaurant offers variety of food choices and we truly enjoyed everything we ordered.

Our room windows were high and small. Location is beautiful and we advise property to reconsider windows to bring in more natural light and better view.

The rooms were spacious and the beds comfortable. We had an early flight out of Barajas Airport and it is only a ten minute drive away so it was very conveniently located. There is also a fantastic Malaysian restaurant only a 10 minute walk away.

The staff at the front desk were not particularly warm or welcoming (disinterested is the word). We stayed at the Barcelo in Salamanca on this trip as well and the staff on the desk there were much friendlier. Also, just a note that the free shuttle to the airport only runs from 7am so if you have an earlier flight, it's an Uber or taxi (for a family of 5, it was a 30 Euro ride).

The room was very nice. Granted, I did go ahead and "treat myself" to a Level room since I was just there one night. No view, but a VERY spacious apartment! Nice king bed, large bathroom with all the necessary items and more. I also had access to the lounge. This was nice as it had breakfast (so I did not have to add it to the cost), evening snack, soda and coffee all day. The hotel also had an indoor pool that would have been nice to use. Staff was lovely. Very helpful when thermostat wasn't working. Also when checking in and out. They also told me how to get a car early in the morning for getting to a tour.

It was winter, but it wasn't that cold. The hotel was pretty warm. I could not make my room cool off - however, the staff was able to come help and did fix it. Even the beautiful outside sitting areas were closed off. Clean and looked like the could be open. But closed off... not something that would keep me away. Just, something that I wish they would consider,

Most everything.

Housekeeping. On two different occasions we had two different male housekeepers gave a quick knock on the door then just opened the door and came right in. One of these times i was only half dressed. When I talked to the supervisor about the young male not talking our dirty dishes, she was hostile and tried to make excuses and just plan lied to me. I was polite to her and just thought these guys needed more training. I am old enough to know when someone is lying to me or attempting to cover their ass. The hotel was nice about it and sent dessert to our room at no charge. Just thought you needed to know. Thanks.

The location is excellent - maybe 10 km from downtown Madrid, with a public bus stop right in front of the hotel. The Melia is far enough from downtown to have neighborhood restaurants with local - not tourist - meals and pricing, all a 15-minute walk through a nice park away. The staff was very accommodating and friendly, especially given that we were a very large group. Breakfast was outstanding. Rooms were larger than is typical in Europe. For me the area felt safe and comfortable, but it is a working-class suburb neighborhood; expect crowded buses at rush hour and noisy teenagers at the park.

The only issues were two days that the air conditioning was not working at all, and the remainder of the trip the cooling not working very well - the thermostat was set to 21 C (70 F), but the room never got below 24 C, (76 F) and heated up to 30 C (84 F) on two especially sunny days. This was not an issue in the breakfast are or the conference rooms - I would try a lower-level floor if I am every again in the area, I would go back again, but maybe not in the hottest months. The Internet was inconsistent; good at times, slow at others. Also, some female colleagues reported feeling the park was a little sketchy at night if they were alone. No real issues, just noisy 17-23 year-old boys in groups.

Booked The Level Suite. Ideal for myself and son for a short trip to Madrid for the footbal and some sightseeing in the glorious Spanish sunshine. The Suite was perfect. Huge comfortable bed, working aircon, TV to pass the time, rainfall shower was excellent and a huge space to sit and relax as a lounge. We had access into The Level which was fantastic and the staff couldn't do enough for you. Friendly and apporoachable.

Only small thing is I wish the hotel had a pool/sauna/steam room etc. The gym is great but having the other aspects would be fantastic.

I recently stayed at this hotel and overall had a pleasant experience. The room was spacious, very comfortable, and impeccably clean. The bed was cozy, ensuring a great night's sleep, and the bathroom amenities were from Rituals, which was a nice luxurious touch. Breakfast was another highlight of the stay. The buffet offered a wide variety of options, with fresh bread, pastries and fruits.

However, one thing that could be improved is the preparation of pancakes and eggs. Instead of being pre-made and left on the buffet, they should be cooked to order to ensure they are always fresh and warm. The biggest downside of this hotel is its location. Situated on the outskirts of the city in a quiet residential area, it is far from major attractions, restaurants, and public transport options. If you don’t have a car, getting around can be quite inconvenient.

We had 2 rooms booked for 4 people. The twin room was spacious and had a big window with a lot of light. The queen room was much smaller and had a tiny window placed high near the ceiling so it felt dark and confined (room 344). Both rooms were newly renovated and had luxurious bedding and towels. The shuttle for the airport was very convenient to the airport. For food, we walked 20 min to an area which had lots of restaurants and stores. Note that this hotel is far from the center of Madrid so you will need to take the bus or taxi to go there. The breakfast buffet was plentiful and cost 20 euros per person.

We did not like the room with the queen size because it had a tiny window and felt like a closed box.

The room was nice and quiet, the hotel is super convenient and near a corporate area in Madrid and the airport, this makes it a very strategic one. Actually, we were able to take the bus route 146 to get to downtown and come back without any issues right in front of the main door. The hotel has a restaurant and a buffet area for breakfast, both are nice and prices are OK, people are nice and keen to help anytime. It's super convenient the shuttle transfer they have to MAD airport as it's included.

Yet the transfer is included it has some schedules, so it's recommended to ask in advance the pick up or drop off times to avoid confusions and delays.

excellent breakfast with big variety of savoury and sweet foods; pretty, spacious and clean room; big comfortable bed with a set of different pillows, quiet AC that's easy to run off, free airport shuttle

Impossible to drink a proper black tea - tea bags (both in the room and in the conference meetings) are of very poor quality - they were not refilled after the 1st day, - hot water from the coffee machines drips extremely slow - hot water in the pots during the conference is not hot enough That is my main complaint — but an important one! Additonally, getting to the city centre by public transport is time consuming and involves either bus changes (infrequent evening connections, possibly long waiting times) or a 15min+ walk though uneven paths in a park (which is tiresome with a luggage).