For 2 people, the room was very comfortable, you didn't feel cramped. The bathroom was a good size. The food at the restaurant was very good.. It was nice that they had a shuttle to take us to the airport in the morning.

We emailed the hotel before our arrival to let them know when we were coming & they replied that all we had to do was to call them & their shuttle would pick us up. When we got to the airport & called them they said we can't pick you up, you have to wait an hour for the next shuttle. What they told us in their reply was not true. They should have been honest.

Free pickup at the Madrid international airport by calling the hotel.

Free shuttle to airport only every 45 minutes.

Located near to the airport, offering exceptional convenience, with shuttle service 10/10

The breakfast options were extremely limited. There was no air conditioning because they claimed "the season is changing," yet on the first night, I was completely suffocated. Opening the window wasn't a real solution either, the noise made it impossible to rest. Obviously, it’s a busy area. For the price I paid, the standard should match at least the basic expectations. It’s important to mention that when I was searching for a hotel nearby, I specifically filtered for places with air conditioning. To be told afterward that AC is "unavailable" is simply unacceptable.

I like the staff attention. Other hotels doesn't offer that kindness, patience and extra mile support. The rooms are clean, includes air conditioner and heater. The location is great, since walking you can get to the Subway and is surrounded by small shops. You can dinner at the Hotel. The hotel includes shuttle to the airport

The rooms will be nice includes a kettle for Coffee or Tea. That part it is important for travelers arriving too late and needing to drink something hot.

Staff were very helpful and accommodating! All staff were very friendly too. I like that there is an airport shuttle and the accessibility to local bus services to get into the city. Very clean. Beds were comfortable.

Proximity to restaurants was good on one hand to grab a bite to eat or a drink and not good on the other due to noise. Perhaps because it was the weekend or maybe because Madrid Real was playing Barcelona, but the noise from the restaurant next door went on quite late. Not the fault of the hotel but something to consider if you need to be up early.

It was relatively well situated to the conference I was attending, although I did need to take a bus, as it was too hot for the 40 minute walk. It was located in a pleasant neighborhood with several restaurants very close, as well as a convenience store across the street. Metro stop was close by, although the bus I needed was about a half a mile away (nice walk through the neighborhood). The Metro stop was about a half hour ride from the city center, but didn't require transfers to the Opera stop. The breakfast buffet was good with gluten free bread and muffins, although a bit expensive. The hotel was less than 10 min by taxi from the airport. The hotel has a shuttle, but if you have a 6 a.m. flight, you'll need to call a taxi, as the shuttle didn't start until 5. It was very hot in Madrid at the time, and the hotel AC was very good.

Nothing major, although would have liked to have had an early morning shuttle to the airport.

The hotel offers transport from the airport to the hotel, and from the hotel to the airport. And you can actually use this option, but you have to be patient. Although you get a message with information on how to use the service, unfortunately it doesn't quite work. You have to wait for the bus or ask when it will be coming and unfortunately wait. It doesn't come on demand. The rooms in the hotel are a good size, the beds are big and comfy, the windows open, everything works, there is even a mini bar in the room and snacks and drinks for free. In the bathroom there is soap, shampoo, conditioner, and even hand lotion. In the summer you can use the swimming pool. And a metro station to the city center is 4 minutes on foot. Very nice hotel

dirty and moldy windows

Rooms are clean, hot showers, nice breakfast, clean and comfortable and the airport shuttle was on time. The driver made sure he was clear on where everyone needed to be dropped off.

Although you check in online ahead of time, there is still a check in process at the front desk which seems to negate the time you took filling everything out ahead of arrival. Front desk clerk was abrupt and rude. We thought maybe she was having a bad day, but then the morning breakfast person had the same rude manners. Would be nice to have dinner available prior to 8p, especially when having travelled an extensive period of time.

Wonderful variety for breakfast , allowed early check in , airport shuttle excellent, staff friendly and bilingual, room very clean and bathroom towels and bed linens very good quality. Lovely and safe neighborhood to walk around. Would recommend to fellow travelers needing a hotel near the airport.

Given the cost of the room , complimentary water and fluids in the room would have been appreciated. However this was a a very minor issue. A small map with the nearby grocery and restaurants would be helpful.

Close to the airport, good breakfast and friendly staff

Transportation service to and from the airport could improve. They send you a message saying to call them when you are in the "bus stop" however you need to wait until the bus is scheduled, we waited +45 minutes which is very inconvenient. Also they say you can request help to airport info to call if you don't have European SIM however the airport staff said they can't call so the instruction provided by the hotel was completely inaccurate (and the phone number provided was an old one)