The hotel has a great vibe and at a great location near shops and metro and Real Madrid stadium

The rooftop pool/bar was not open when I was there, I heard a number a people asking the staff why it was closed and the answer I got was that it does not open until May, if this is the case that is cool but when booking this was not clearly stated so that left a bit of a sour taste in the mouth. . .my room was very compact too, while it had everything and was clean I was glad I was travelling on my own as may have been a bit uncomfortable for anymore than one person.

The hotel has good service, rooms are clean 👌 The rooms have every detail taken into account to make you feel comfortable The breakfast is good 👌 The management is well organized 👌👌🩷

Small room but because of good service this will no longer cause you discomfort 😉 I was going to write 10 points, the only detail why I didn't write it down was that I needed a taxi at 3:10 AM, the receptionist wrote that down. I arrived 10 minutes early and was told that he wouldn't call me until exactly 03:10. It was a bit annoying that he realized I was angry and called me a taxi :))) Ana from Georgia 🇬🇪

Great location (walking distance to Bernabeu stadium and 2 metro stations). Direct train from Nuevos Ministerios to Très Cantos and direct metro to Airport (didn't have to use any Uber). Room is quite large, well equipped with a nespresso machine and AC (a must at the period i was there). Breakfast choice is relatively good, opened at 7am.... Pool on the rooftop is appreciated (close at 8pm). Room is quite well sound proof for neighbors.

Everything went well for my stay. Opening time for breakfast (7am) make it tight schedule for me...6.30 would have been more comfortable).

The hotel looked fantastic, very clean and helpful staff. The rooftop pool and bar was great as were the coffee facilities and water in reception

The only negative was the unfortunate leak in the hotel which resulted in no hot water for 24hrs and no lifts working . As it was my sons 21st birthday present (to visit the football grounds), it was a shame that we couldn’t shower before going out for his birthday meal and walking up to the 5th several times was very tiring after a day of walking round the city. This wasn’t anyone’s fault but it did spoil his birthday a little .

The hotel is in very nice location - in the new city center. Great for business trips. The staff were very polite and helpful. The breakfast is good. The rooms were very small, but still they have everything you need. Bonus thing - free cab from airport to the hotel. Nice bar where you can have a drink and relax, or play arcade games - for the oldschool guys. :-)

The room was quite small for the money. You enter inside and there is only bed, no place for anything else. The bathroom was not very comfortable either. The sink was soo small that when you wash your hands or face, the water goes everywhere.

We had a wonderful stay at this hotel and would highly recommend it! The staff were incredibly friendly and helpful, making check-in and every interaction seamless. The rooms were spotlessly clean, which made for a very comfortable stay. Every morning, we looked forward to the delicious breakfast, which had a great variety of fresh and tasty options. The hotel also has a lovely bar where we enjoyed relaxing after a long day of exploring. The location is perfect—close to everything you need, and with excellent connections to the city center. Overall, a fantastic experience, and we will definitely be back!

The room was better this time. It has everything you need. The bathroom was spacious enough. The hotel is in a great location. Near two metro stations, big shopping centers, and lots of restaurants nearby. Great for business visit.

They have some problem with the water. It is a nightmare trying to adjust the water warm enough for taking a shower. It is too hot, or too cold, nothing in the middle, and it changes constantly. More interestingly, it was that in the sink, there was no warm water at all. The heating stops when you are leaving the room and remove the card.

The hotel itself is really nice, modern, clean. Nice roof terrace if you get the weather, with a bar and pool, all good. We didn't eat there so can't comment on the food. The hotel is really close to the Bernabau Stadium so handy if you're going there.

The location is quite far from the centre, it took about an hour to walk to Plaza Mayor, but we did see lots of interesting things on the way. You could probably get something more basic and closer to the action for cheaper.

The hotel features an unusual design, very well executed, which redefines what a hotel can be and look like. This did not sacrifice on any of the comfort though: the free drinking water offer was completed with a candy bar, and generally the place was comfortable, clean, and inviting. Plus, the bar was open until late.

Some details were not completely right, like a defective power plug in the room, the lack of power plug on one side of the bed, or the wireless service that was not encrypted.

Modern rooms (although it was quite tight but that was the one that I booked so I can't blame them for that!) Nice decor in the foyer and, bar and pool. About a ten minute walk to the nearest metro and about 25 mins away from the city centre. Pool was nice and towels are provided. The rooftop bar was also very nice.

There was a brown stain on the floor of the bath and some areas of the room were a little dusty and could benefit from a wipe down.