Big, nice room with bedroom and living room in one room separated with half wall. Kitchen with all dishes and microwave and big fridge. Big terrace with perfect view (sea). Big and nice swimming pool but water little bit cold. Swimming pool works from 9am-8pm. From reception you get a voucher discount 4€ per person for your first cocktail in the bar near the pool (regular price for cocktail is 7,5€ and first one with discount you pay just 3,5€). Cocktails are really big and nice decorated. You have free parking on the street just in front of your hotel. But if you come back to hotel after 7pm it’s amount impossible to find a parking spot. Parking on the street is free on the all island

Hotel is on the hill and to the city center you have to go by stairs, a lot of stairs, maybe more then 200 😅 didn’t count. We had breakfast and dinner in the hotel. Not a lot of choice. For breakfast (from 8am-10:30) you can take water, juice and coffees for free. For dinner (from 19:30-22) you don’t get even water. Prices are not high (small water 1,5€) but usually in every hotel water during the meal is free. Deserts are not delicious at all. Food is pretty similar every day (they change 1-2 main dishes per day). Tennis court is 10€/hour without coach and if you need rackets and balls that’s 10€ extra. So to play with your partner and have a little bit fun will cost you 20€ without coach. That must be cheaper for hotel guests.

Very nice hotel, great breakfast/dinner.

Although close to downtown, but appx 100m above the sea level. Lots of stairs to get there. Parking around the hotel is not easy. Restaurant can get very busy during breakfast and dinner. Smoking is permitted on the balcony and windows are mostly open due to the lack of air conditioning so if anyone smokes in the rooms around you, it's like living with a smoker. This is also true for the pool area. They also smoke in front of the restaurant window and at the hotel entrance. And a lot of people do smoke. It is almost impossible to find a smoke free area in the hotel :(

the hotel was in a great location with restaurants and bars just outside the hotel, it was a short walk or bus/taxi ride into Puerto de la Cruz. the room was dated but clean and had everything you wanted, the bed was comfy and was cleaned every day except Saturdays. The breakfast was plain but there was plenty of it and was tasty. the pool was great it was heated and had steps into it(rather then a ladder)

there was nothing really to complain about, the rubbish in the room could had been sorted into recyclables, it would have been nice to had a milk jug at breakfast and you could only get out one side of the bad as it was right up to a room divider. but I'm been picky and these things did not stop use enjoying the holiday.

Good hotel with great breakfast and dinner. Staff was kind and helpful. Rooms were clean and had a nice view. Pool was spacious and good for swimming and relaxing too.

We changed our room, because it was loud due to the near karaoke bar, but the second room was quite. Finding a parking place was difficult in the late afternoon/evening.

This was our second trip there and not the last one. We are very sensitive to many things, yet we went back, so this should tell much about the place. The staff were excellent and very friendly. They do their utmost to welcome you and help you with anything. On arrival, we received a room with a bit of worn out mattress, but mentioning it in the reception solved the problem as they sent a man to replace the mattresses with brand new ones. From there on, our holiday was perfect.

If there is anything that can be improved, it could be the staff's English. Some staff speak a little, others pretend they do, but very few truly understand it. But they still manage to help you. Also, a few more kitchen utensils and cutlery would be welcome. Otherwise, the place is just perfect.

Location is very good as it is a short walk from the city centre. Surrounded my cafés, bars, restaurants and supermarkets. Swimming pool is very nice. Room was big enough for 3 people and it had a nice balcony overlooking the ocean.

Room wasn't cleaned /tidied when we asked. There was a huge selection of food for every meal but not everything was tasty. The hotel in general could do with some renovations as it is getting a bit old and dated. Sockets in our bedroom came off easily when you removed the phone chargers... Room faced the street and it was a bit noisy in the evening because of all the bars.

It was a hotel, so all hotel amenities such as breakfast, bar, swimming pool, tennis court, linen change on request, cleaning, etc. But what is very important in these rooms is a kitchenette! This is a 10 hit! You can cook for yourself if you want to explore and not be tied to dinner dates. That's very nice about this hotel. Moreover, the views, from my room I could see Teide, the highest volcano in Tenerife!

Sometimes someone was talking loudly on the balcony at night, but the staff responded immediately. No air conditioning in the room but we were given an extra fan.

Nice big swimming pool with warm water. The staff is very polite. A lot of outdoor spaces. Beautiful plants and gardening around the property.

Children allowed to stay in the property create a lot of noise running through long corridors.

Staff - very friendly, helpfull, polite, nice group of people Clenaingnenss - every day except Saturday the room was cleaned, super nice

Breakfast - to 95% same every day. We stayed 15nights and hoped, that at least 24.12 or 25.12 or 1.1 would be some small adjustment, but no, eggs, bacon, Old bread and so on over and over Pool - Masaru has capacity I asdume +/- 500people and the pool area maybe 50. Every morning people were queeing to get a space, not really nice.

First of all I loved the bed and the pillow - I have neck problems and always bring my orthopaedic mini pillow with me and in this case I didn’t need it at all! Slept like a baby all nights! We liked the breakfast, it was maybe not the best variety you can get and I’ve seen better, but it was pretty good. I really liked the pool/garden area, it was beautiful and water temperature in the pool was great. And even though we didn’t get the room with a pool view, our room had also a nice view partially mountains partially sea. Since we didn’t have a car, we used public transportation a lot and the stop La Paz was only 3min away, very convenient location. The staff was very nice and friendly!

I knew that we will see a lot of elderly in this hotel and I’m totally fine with that, however the smell in the bathroom reminded me of a nursing home a little, which was not very pleasant memories (my grandad passed away in a nursing home many years ago and I still remember that smell). So maybe air fresheners would be a good idea (we bought one ourselves). You have to pay a deposit for a pool towel and I didn’t have any cash at that moment, so it’s good that I had my own beach towel. The hotel itself is a little outdated, but since we spent most of our time outdoors or in our balcony it didn’t bother us that much.