Great food - breakfast and dinner. Splendid variety of foods. Location next to bus stop. Pleasant staff

Explicitly ask a receptionist not to accommodate you to next to British tourists. Most of them are alcoholics and tend to break the night silence. Cheers

Good price quality ratio. We spent here two days with a half board service. The food was great, however since we only stayed here two days, I do not know how versatile it is, but during these two days we were happy with it. It's neither an expensive hotel, nor a 5*, so your expectations should be according to this. Under this I mean that the furniture in the room is a bit outdated, but it was clean and the bed was big and comfy so we had nothing to complain about. The pool and its surrounding is great, it has a nice view and plenty of sunbeds. A great plus is the water dispenser on the corridor, we really liked that we did not need to buy so much bottled water. The location is also a good one, with lots of restaurants around. Within a 10 minute walking distance you can also easily find parking place.

Nothing to complain about

The entire staff was great. We had the half board. Food varied in quality between good and amazing. Good seafood and fish almost every day. Cleanliness was top notch. Solid amenities and outside area. The location is decent. Parking is not great in the area, but after a day of getting to know it, we usually found places within a few minutes walk. The standard rooms are really not 4-star, but they are perfectly fine for the price.

You will need mobile internet if you need to get anything serious done online. Thankfully, it's pretty cheap there. The wifi was horrible. The beds were honestly not great, but tolerable (we got a standard twin bed room). It wasn't a big issue for us though. The pool is not heated, which we didn't end up using. I get it though, considering it's Tenerife.

The beds were amazing The staff in breakfast were fantastic The tunnel linking the hotel was fantastic The location was great

The room was clean on arrival and we asked for clean towels but glasses not washed and coffee cups left in the room for 2 days not removed but we washed them ourselves so not a problem, but for a 4 stat hotel, I would of expected better also Sunday morning cleaners banging on door just gone 8.30am asking if we want room serviced not great for a Sunday and we were departing checkout was 12.00pm

We got room with a great view. Friendly staf. WiFi signal was good. Wide variety of meals. Unlimited water from dispenser.

The air conditioning system did not work. Desserts are poor and simple. The pool is not maintained to the best standard - there are no tables for drinks between the sunbeds, tiles were misisng and the light in the pool was broken( cable was in the water for a few days), we had to inform the reception and the next day other people complained and only then was action taken..

Great views from the balcony for the superior room, could see both the sea as well as Mt Teide. The room was also newly renovated so it looked modern and comfortable. Providing a jug for the self-service water fountains on each floor was an innovative and environmentally-friendly feature. The location was very close to the bus station, making it convenient to visit all attractions such as Santa Cruz, Mt Teide, etc.

Some parts of the room were left unrenovated, such as the closet and the bathroom. The shower water temperature was inconsistent and unsafe (would become scalding hot in seconds). There was no A/C and there was a heat wave when we visited, making it very hot at night. We had paid to upgrade for the half board plus package with drinks, but we were told we were only allowed to have wine and not soft drinks (which makes no sense). In the end the manager allowed us to have the soft drinks, but there was a lot of confusion.

Great central location. Staff were amazing and friendly - nothing was too much trouble (except for one receptionist - but you always get one!) Spotlessly clean hotel, and the quality of food in the restaurant was way beyond our expectations. We would definitely return.

Pool was closed for two days, but no one could tell us why, and our room door was sticking, but the receptionist we reported it to wouldn’t get it fixed so we had to slam it each time.

Despite of the fact the hotel is newly opened again, its really comfortable and has a good location. Positive we noticed: - unlimited water from dispenser - Hungarian lady amongs the receptionists - lovely pool with Teide panorama - wide variety of meals - hotel activities (quiz, concerts, yoga etc)

- desserts are poor and simple - nothing special for young people. Guests are mostly retired

Staff was very friendly and professional, swimming pool and garden are very nice, breakfast and dinner had good quality and variety. We had a large room and balcony.

Nothing that we did not like about the hotel. Just a comment about parking. You can drive up to the hotel entrance to check in, but you cannot leave your car there. There are sufficient free parking places in the neighborhood in the direction of the Botanic Garden.

The room was spacious and very clean, The Breakfast was self service and the quality of the food and the choice was amazing. The location was a little out of the way for older people but there was 2 bus stops a 2 minute walk away and the bus service is excellemnt and cheap.But saying that there was plenty of bars and restaurants in less than a minute walk from the Hotel.

The Pool could have been Heated.