Staff were excellent, so helpful every time I enquired about anything. Breakfast was outstanding, something for everyone, really relaxed atmosphere, lovely coffee/tea machines, couldn't be better. Room was fine, as expected it was a little shabby/ dated but clean and very comfortable, there was a certain amount of noise from other guests. Wi-Fi was perfect. I connected on 3 devices and never had an issue streaming or doing web calls. I used the Sauna, I agree with other guests, it's not clear that it needs to be booked and ideally ahead of time because it's very popular, but it was a lovely experience and 2 hours for around 8GBP was good value. I also borrowed a bike which was such a lovely treat, and it was a great city bike with a lock. I'm sure it's not always available but definitely ask.

Hotel location is as to be expected, it's a city centre location so lots of loud noises, engines etc and always people around. As a single female traveller I didn't think the lobby area and seating outside of the hotel always felt very welcoming, often loud groups of men hanging around in both areas who didn't appear to be guests, but nobody bothered me.

Central location, staff were very helpful, excellent selection at breakfast,.

The first night I was kept awake by a loud annoying noise. The night porter, tried to resolve problem, unsuccessfully, he had run out of ear plugs. Moved rooms next day, there were extremely noisy children. Although I was given 2 tokens to use, we were unable to use them so I returned them. This stay was not as enjoyable as my previous stay.

We were a group of 3 healthcare professionals who transferred a minor to a hospital in Eskilstuna late at night. The trip to Eskilstuna, handover to the hospital staff, and lack of taxi service at the time took us till 4am to get to the hotel. Robert messaged me that he would extend our checkout to rest a bit, which normally is done at 11 am. He also reserved some breakfast in case we had missed it. These little things make the customer happy. Will recommend the hotel again. Malcolm

Nice location, easy to access. Comfortable bed, warm room!

Parking is big minus for non Swedish, all signs is in Swedish and for me was very hard to understand where I can park my car. Asked reception to help, but in time of checking nobody care about me and didn’t offer hotel parking. Hotel elevator needs renovation!

Friendly and helpfull staff, but understaffed at breakfast when it was a fullbooked weekend. Central location, close to everything. Gym well equipped.

The rooms are big, but the bathrooms are very small. Cold in the room even if the radiator was on.

- Good location - Friendly staff - Reasonable quality of the breakfast - Nothing outstanding but functional room set-up

- The noises. The noise of flushing the toilet, the sound of running water from the neighbour, the noisy engines from the street, and the worst of all, were those who were back at 3am talking and laughing in the corridor! I stayed for 3 nights and none of the nights were quiet!

Comfortable beds, the hotel is located in the centrum . Very good breakfast.

There was a smell in the bathroom. Room space is average for the room’s category in Scandinavian hotels - comfortable but not big .

Very nice place - central, comfy, with the best breakfast and super nice staff. The Booking.com had sold us a room that was not available. And the hotel was fully booked for the night. After many calls and long minutes on the phone the guy at the reception was able to give us a room after all. Instead of a twin we gota double room which in our case was what we actually wanted in the first place. The room was quiet and very comfortable. Even the lobby was very cosy and I spent some time there after check-out. The breakfast had a large selection of things available.

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Friendly, helpful staff, nice breakfast, good value

Maybe the room was a little bit basic but still very good value for the price, and it was clean.

I do not leave recommendations very often, but this time I just had to! The stuff members were just amazing, very kind and patient, one can leave the luggage if comes earlier and they even let me make an early check-in. This is how one hotel should be. Clean and like on the photos! Would gladly come again.