The guy at the reception on 18th night was extremely helpful. He arranged for the bus passes, which we used throughout our stay, and saved us a lot of money on taxis. He also called around to look for a Dinner reservation for us. Explained how to get to the cable car, which was quite close by to the hotel. The only disappointment for us was the McDonald's next door only opened at 10, which delayed our plans. But this is not on the hotel obviously, who stored our luggage until we went to the cable car, and was very quick in getting them back for us, so we didn't miss our train.

Nothing.

One night stay as we were catching the Bernina Express in the morning. The hotel and room was modern and clean and the receptionist was very friendly and helpful. We walked from the ststion, which took around 20 minutes. Obviously, we ate at McDonald's! Unfortunately, we arrived in the dark - DB train from Germany to Switzerland was late 😢- but in the morning, Chur looked very pretty and if we had time, worth exploring. The Bernina Express was amazing. We would stay here again.

Despite being outside of the main centre, the hotel is only a short bus ride to the main railway station and the town centre. The room and hotel fully met our expectations for an Ibis hotel.

Despite paying the local taxes, the check-in representative did not give us the free local transport passes. We only found out about them when we returned to the reception and overheard another guest talking about these tickets. We got the impression that the hotel staff just could not be bothered to issue the entitled passes. Make sure you ask for these if you stay here.

Location may be, we stayed for one night, and left early morning, so cannot say anything more

Organization, we arrived with a big group of people, more than 10 rooms were booked, they knew all this in advance, but check in took long time, because only one guy worked at the desk. Spend about an hour, even one of us started to help. Not sure about other guests, but I had mentioned that we would arrive late. We were tired, so… May be for such days, they need two on duty

Room is a little small for 3 people but manageable, balcony door could open giving more fresh air and space, definitely a plus. We also liked how the bathroom door swing towards the bed room, adding a screen for privacy to dress up after bath. Breakfast was much enjoyed, spread is adequate. Location is good too, bus stop is one minute walk, hotel should add the bus number into info page. We were not aware, took a diff bus and had to walk quite a distance with our bags on our first day.

Carpet in room certainly need change, anyway, acceptable since hotel is upgrading.

A great modern hotel with everything that you would expect. Spotlessly clean, with great rooms, great facilities and very helpful staff. The hotel is just a little way out of town, but they provide a free bus pass for the city, so the 8 min journey into the train staion and all of the restaurants and bars is great. The Thai lady on reception was so helpful - with bus passes, maps and advice....

Nothing - it was great

Easy stopover when heading into the mountains from Zurich. We landed late so this made sense. I'd argue very good value for money, shower is great bed is comfy.

Parking costs extra despite the garage being empty. Night staff were endearing but didn't speak very good German or English which made our check-in a bit of a battle - they tried to charge us for the room multiple times despite us having paid already.

Very good room size with large beds. Very clean and well maintained. Staff very helpful. Convenient facilities around the hotel and convenient for Chur via Uber/Taxi. Nice to have a bar in the hotel, it was also lovely and warm!

Additional pillows in the rooms would have been good. Despite being relatively close to Chur centre, taxis are around 16 Euros each way which is a little expensive.

Fantastic location and facilities. Bus 10,11,12 go straight from the Chur station to right in front of the hotel within 7 minutes (6 stops). The receptionist (Pavi) was ultra good and courteous and gave me and my family two rooms and both were balcony view. Awesome ...really a good place to stay! PS: will upload pictures fro the balcony later on!

There can be nothing to dislike here to be honest!

Breakfast was good on the second morning very basic but exactly what we where expecting

However the breakfast on the first morning was a complete shambles very busy and total waste of money, the egg boilers water wasn't hot, it was barely lukewarm, so no eggs for breakfast there was 20+ people and there is only 1 toaster that can only toast 2 slices at a time which resulted in me only be able to get a croissant and a coffee not really good enough!!